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Communication

Driving Machine

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Definition

“The imparting or exchanging of information by speaking, writing, or using some other medium.” - Oxford Dictionaries.

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History

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Impacts - Positives and Negatives

Positives :

  • More accessible - convenient
  • Shorten the time and distance
  • Cheaper
  • Reliability

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Impacts - Positives and Negatives

Negatives:

  • Privacy
  • Distractions
  • Misused
  • Limitations of values within the communication

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Impacts - Positives and Negatives

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Cheney Model

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Process Barriers

Failure of a single element leads to a reduction in communication effectiveness

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Being an Active Listener

  • Eye Contact
  • Body Language
  • Providing Feedback
  • Asking Questions

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Effect of Environments

The environment significantly impacts the way we communicate.

vs

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Examples of Environments

  • Sport
  • Mates
  • Working office
  • Military
  • Law Court
  • Teaching

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Modes of communication

Mode of communication

Pros

Cons

Formal Meeting

Focused, interactive, group

Scheduling delays with stakeholders, discoverable information

Informal Meeting

Quick, Interactive, individual

Unpredictable, individual

Report

detailed message, group

No immediate feedback

Email

quick, focused, group

unfocused respose, discoverable information

Phone call

Focused, interactive, individual

unpredictable connection, individual

Conference Call

Consistent message, group

Uncertain Coverage

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Our Modes

Mode of communication

Pros

Cons

Facebook Post

Quick, moderate detail, can leave comments

Cannot always express needs in limited conditions

Facebook Message

Instant, more prone to response

unfocused response

Email

quick, focused, group, large attachments

slower response times

Phone call

Focused, interactive, individual, easier to express ideas

unpredictable connection, individual

Skype or video calls

Consistent message, group

Uncertain Coverage

Group Meetings

Interactive, questioning, equal response

Scheduling clashes, travel distances

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Models within environments

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Map

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Few images