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Digitalisation with Chat Automation

Charmain Tan,

charmain@quickdesk.io

www.quickdesk.io

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We help you drive more sales by automating communications

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Problems faced by SMEs

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  1. Too many touch points needed to communicate with a contact / customer -> Too much time & cannot keep track of past engagements
  2. No system to automate follow ups through different communication channels
  3. Not responding to the contact promptly, at the RIGHT time
  4. No system to track past engagements and past purchases promptly

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Problem 1:

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Too many communication channels to manage purchases

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quickdesk.io

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Manage all leads and engagement in a centralised platform

#ACSTUDYHALL

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We help to broadcast your messages on whatsapp

  1. Schedule and broadcast at the right time
  2. Send in bulk with personalisation
  3. Track broadcast status

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Problem 2:

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Not enough time because of inefficient follow up processes

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#ACSTUDYHALL

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Automate Whatsapp

Workflow automation to automate follow ups with leads through whatsapp for

  • Order Taking
  • Q&A
  • Event Registration

#ACSTUDYHALL

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Automate your follow ups

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Engage with the Lead before Conversion

Customize your conversation

  1. Based on the objectives
  2. With Clear Call to Action
  3. With possibilities for handing over to live agent

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Based on the common commands

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Problem 3:

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Too time consuming to whatsapp each individual 1 by 1

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#ACSTUDYHALL

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What are some of the considerations

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Whatsapp Commerce Policy

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Offers to sell and sales of the following are prohibited:

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  1. illegal products or services
  2. Drugs, Tobacco
  3. Alcohol
  4. Animals
  5. Adult Products / Services
  6. Medical and Healthcare
  7. Dating services
  8. Real, virtual or fake currency
  9. Business models, goods, items, or services that we determine may be or are fraudulent, misleading, offensive, or deceptive, or may be or are exploitative, inappropriate, or exert undue pressure on targeted groups
  10. Digital and subscription services, including links to or processing of any subscription sales, renewals, or upgrades

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#ACSTUDYHALL

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Whatsapp Business Policy

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  1. Opt-in:
    1. In order to initiate a WhatsApp message to a person, you must first receive opt-in permission confirming that they wish to receive future messages from you on WhatsApp. The opt-in must (a) clearly state that the person is opting in to receive messages from you over WhatsApp and (b) clearly state your business’ name
  2. Acceptable Message Types:
    • You may only initiate chats if you are sending a transactional notification, and only via approved Message Templates (as defined in our documentation), subject to applicable pricing.
    • If a person initiates a chat with you, you may continue that conversation via WhatsApp for up to 24 hours after the last message sent to you by that person without charge ("24-hour Window"). Outside of the 24-hour Window, you may only send messages via approved Message Templates, for which we will charge the applicable rate.
    • You may use automation when responding during the 24-hour Window, but must also have available prompt, clear, and direct escalation paths to human agents. These escalation paths include:
      1. In Chat Human Agent transfer
      2. Phone number
      3. Email
      4. Web support (on the business website)
      5. In-store visits (ex: visit retail store, bank branch)
      6. Support form

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#ACSTUDYHALL

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Pricing Rules for Whatsapp

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In accordance to https://developers.facebook.com/docs/whatsapp/pricing/

  1. “Message Template” has the meaning detailed in our Documentation. “Templated Message” means a message sent using a Message Template, in compliance with our terms and policies
    1. If user initiates the message
  2. All prices are set forth in the List Price Schedule below and will apply to Templated Messages sent on or after the effective date indicated in the List Price Schedule.
  3. We will determine the price of each delivered Templated Message based upon the country code of the message recipient and the volume of Templated Messages delivered in a calendar month to a given country or region. Templated Message volume will not be aggregated across countries or regions or different WABAs.
  4. The price charged for each delivered Templated Message will be the price effective at the time you send the Templated Message.
  5. We will charge you for each Templated Message that is delivered within 30 days after being sent. We will not charge you for Templated Messages that we deliver more than 30 days after you send them. We determine that a message has been delivered when WhatsApp servers process a delivery receipt If your customer initiates messaging with you, we will not charge you for any messages (including Templated Messages) that you send to that customer for up to 24 hours following the last message that that customer sends to you ("Customer Care Window"). Any additional message you send to that customer beyond the Customer Care Window must be a Templated Message, for which we will charge you as set forth in our rate card for the sent message.
  6. We have the right to update this rate card on a monthly basis, and changes will take effect the first day of the calendar month following such changes.
  7. Exclusions. The WhatsApp Business Solution may not be used to send messages to or from the following countries and regions: Crimea, Cuba, Iran, North Korea, and Syria.

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#ACSTUDYHALL

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Let QuickDesk help you automate your conversations

Imagine having conversations automated within your whatsapp saving you time from typing repeated answers?

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Let’s do a Real Life Demo

https://wa.link/f0bxk8

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