​

Tuesday, June 25th:

Noon Pacific, 2pm Central, 8pm Eastern

Join Zoom Meeting

https://uhd.zoom.us/j/87410269292

Meeting ID: 874 1026 9292

Passcode: Operations

Wednesday, June 26th

5pm Pacific, 7pm Central, 8pm Eastern

Join Zoom Meeting

https://uhd.zoom.us/j/89963752277

Meeting ID: 899 6375 2277

Passcode: Operations

June 2024

Contributor Meeting

Ten Steps Toward Greater Operational Efficiency in Higher Education: An Administrator Playbook

​

Edited by Drs. Carlos Gooden & Mike Hoffshire

Agenda

Introductions

The Edited Volume (Yay)

Project Outcomes & Practical Applications

Timeline

The Google Drive

Writing Guidelines

Contributor Contract

Carlos Gooden, PhD

he/him

​

Executive Director, Graduate Business Programs

Marilyn Davies College of Business�University of Houston-Downtown

Mike Hoffshire, PhD

he/him

​

Assistant Dean of Admissions & Student Affairs

Herbert Wertheim School of Optometry & Vision Science�University of California, Berkeley

Introductions

Contributor Directory

The Book

​

Ten Steps Toward Greater Operational Efficiency in Higher Education: An Administrator Playbook

The purpose of this book is to prepare educational leaders to take actionable items for operational efficiency within higher education settings. As such, the editors have developed an operationalized model that includes ten core infrastructure components they believe are necessary to achieve the above goals (Figure 1). Drawing upon experts in the field (YOU) with a wide range of personal and professional experiences in a variety of settings, each chapter examines one of the ten components and provides practical steps for implementation.

​

​

Infrastructure Components

1. Navigating Change & Context
2. Data
3. Budget
4. Strategic Planning
5. Day to Day Operations
6. University Policy and Procedure
7. Organizational Chart/Staffing
8. Training & Development
9. Communication & Collaboration
10. Recruitment and Enrollment

INFRASTRUCTURE

​

COMPONENTS

​

• Over the past decade, significant emphasis has been placed on the role of recruitment and retention of students in higher education settings.
• With offices facing many internal and external challenges (e.g. the COVID-19 pandemic, declining student enrollments, higher levels of accountability, etc.), many departmental offices have found success by having established policies, operational guidelines, strategic plans, and data to overcome these barriers.
• As such, leaders of these functional areas have felt increased pressures and demands to create an organization that is not only student centered but also meets intentional and measurable objectives.
• However, how effectively a manager leads and performs in their role cannot be predicted by the number of degrees they hold, their grades, or experience level within any number of departments or organizations.
• Unfortunately, most managers are not taught in formal education programs what they most need to know to effectively operate any given functional area.
• While several models for “good” supervision in student affairs are described in the literature (Upcraft, 1988; Winston & Creamer, 1998, Janosik et al., 2003; Stock-Ward & Javorek, 2003), none provide sufficient context to address the complex nature of higher education organizations or meet the goals and objectives outlined of a particular functional area.
• The goal of this edited volume is to provide a framework (and reference point) for new, mid-level and senior leaders to create a strong internal infrastructure for any functional area they may oversee
• Drawing from the experience of seasoned leaders in higher education, this book will review common organizational theories and management models
• Contributors with a wide variety of knowledge and experience will review ten infrastructural components that the editors believe are necessary to create a fully functional, efficient, and student centered organization while contributing to the overall mission of the institution..
• Finally, each chapter will conclude with practical strategies and tools to become more effective leaders.

​

Project Introduction & Framing

• This submission is one of the first of its kind to address leadership in higher education through the COVID-19 pandemic (tech advancements, student expectations, course modalities, workplace environments, turnover, etc.).
• Published after the stay-at-home order, the text is one of the most relevant texts with submissions from leaders before, during, and after the COVID-19 pandemic.
• Readers will receive an introduction to foundational change management theories and techniques, such as Kezar’s (2011) tempered grassroots leadership framework and Proci’s ADKAR model.�
• Readers will learn the various infrastructure components that are necessary to operate any functional area within higher education with specific examples from various contributors' knowledge and experience.�
• The conclusion of each chapter will include practical tools and strategies readers can utilize to create a strong foundation for their functional area.

Project Outcomes

With titles surrounding student affairs and leadership, a major focus of these texts discuss the changing landscape of the profession, skills needed to succeed on college campuses, and address the landscape for managers to navigate. These competitive texts are deeply rooted in theory and expose readers to critical, and abstract themes, for leadership in higher education such as diversity, organizational contexts, and student affairs theories. Rather than focusing on the landscape and skills needed as a leader, this submission fills a gap in the literature with a more practical application lens by providing readers with an operational guide. More importantly, managers can utilize this edited volume, from day one, as a model that can be applied immediately in the workplace. Written by industry experts and scholars in the field, the framework leans on real experiences in the context of leaders in higher education.

In the spirit of practical applications, the most unique feature of this text is the actual practical application at the conclusion of each chapter. With ten steps for operational management, a panel of scholars provide readers with a “golden nugget” they can apply the very next day. This may include a strategy, framework, worksheet, sample queries to request, examples, or questions to ask at a next meeting.

​

Practical Applications

Project Timeline

Manuscript Development & Timeline

• Google Drive
• Everything you need to be successful, including:
• Chapter Guideline Quick Guide (created by Drs. Gooden & Hoffshire)
• Manuscript Publishing Guide (provided by Routledge)
• Abstracts
• Folder for your submission(s)
• Folder to Upload Author Contribution Agreement

Google Drive

Writing Guidelines

• Chapter submission should be between 4,000 and 6,000 words
• Includes tables, citations, reference list, etc.
• Approximately 15 - 20 pages double-spaced
• Use Times New Roman, 12 point font, single space formatting
• All chapters require an Abstract, which has been provided to you. Please modify to include no more than 200 words and write in third person
• Add a line between paragraphs and avoid indents at the start of paragraphs
• Headings and subheadings can assist with structure and promote readability. Please use no more than three levels of subheading unless absolutely necessary.
• Please use APA 7th edition to appropriately cite all sources
• Each chapter should include a reference page
• Do not use hyphenation to break words across a line (only in words where a hyphen is grammatically required)
• You may also decide to include images in your chapter. The image file should not be inserted into the chapter, but instead flagged with a callout, along with a caption. If you choose to do so, it is important you obtain the relevant permissions (see manuscript preparation guide for more information).

Structure & Formatting

Tips For Writing Your Chapter

• Quote or intro to the infrastructural component step (great time to include a story here!)
• Discuss the significance of the infrastructural component
• Use of component in the field of higher education, your personal and professional career, or how a leader (at any level) may engage with the component
• Practical Application & Teaching - what resources are available to our readers regarding the core component you are writing about?
• Next Steps/Action Steps/Reflection Questions
• Transition

Chapter Outline

Contributor Contract Agreement

Due: July 15th

• PDF in Google Drive
• Please sign and upload with your last name

​