Unified Scheduling and Queueing Platform

(USQP - Member View)

USER GUIDE

With the Unified Scheduling and Queueing Platform or USQP, you can easily book your doctor consultations and procedures at Maxicare Clinics without needing to call or wait for assistance. It's healthcare access, made simple and stress-free!

​

By the end of this guide, you’ll be able to:

• Understand how the USQP system works
• Book a Maxicare Clinic appointment
• Reschedule, cancel, or edit an appointment
• Add bookings to your calendar

Learn more about our new scheduling platform!

Table of Contents

01

02

03

04

05

Scheduling Link (Member View)

Cancel Appointment/s

Reschedule Appointment/s

Edit Appointment Details

Add Appointment to Calendar

Scheduling Link (Member View)

01

Welcome Page

• Visit https://usqp.maxihealth.com.ph/member, then click Get Started.

• Under Appointment Type, select either Consultation or Procedure.

Book Appointment Page

• Choose your preferred Maxicare Clinic branch.

Book Appointment Page - Consultation

• Click the dropdown again to choose the Specialization you need.

Note: Not all Maxicare Clinics have the same specialization.

Book Appointment Page - Consultation

• Click the dropdown again to choose your preferred Doctor.

Book Appointment Page - Consultation

Note: Not all Maxicare Clinics have the same doctors.

• Click Continue to proceed or click Cancel to return to homepage.

Book Appointment Page - Consultation

• Choose your preferred time and date for the appointment.

Date/Time Selection Page - Consultation

Selected Branch/ Specialization/Doctor

Date and Time picker

• Click Continue to proceed to the next page and Back to go back to the previous page.

Date/Time Selection Page - Consultation

• In the Member Information page, input your First Name, Last Name, Phone Number, Email, Card Number and Birthdate.

Member Information Page - Consultation

Note: Please don’t forget to input your Phone Number and Email.

• In the Success modal, click Okay, then click Continue.

Member Information Page - Consultation

• After filling up the member’s information, click Verify. The system will quickly check the card number and birthdate you entered.

If the card number/birthday is entered incorrectly, an error prompt will appear as seen below.

Member Information Page - Consultation

• In the Intake Form page, input your Account Name (Company Name) and Chief Complaint. Then, check the boxes for Terms and Conditions and Privacy Policy. After that, click Continue to proceed and Cancel to go back.

Intake Form Page - Consultation

Summary of Booking Details - Consultation

• Check the booking summary and click the toggle keys for PWD/Pregnant/Senior as needed. Click Back to go to the previous page and Book to confirm appointment.

In success modal, click Finish.

​

Note: After clicking Finish, you will receive an email and SMS with your appointment details.

1111 1111 1111 1111

Juan Dela Cruz

Male

09123456789

juandelacruz@gmail.com

Booking Notifications - Consultation

Email Notification

SMS Notification

JUAN DELA CRUZ

• You’ll receive a confirmation message via email and SMS.

SMS Notification

• To book a procedure, go to the Book Appointment Page under Appointment Type, and pick Procedure.

Booking Appointment Page - Procedure

• Choose your preferred Branch in the dropdown.

Booking Appointment Page - Procedure

• In the Procedure Type dropdown, select the right Procedure Type.

Note: You can select multiple procedure types by ticking the boxes next to the options.

Booking Appointment Page - Procedure

Selected Procedures/Maxicare Clinic Branch summary

Date/Time Selection Page - Procedures

Date/Time picker for the selected procedures

Choose your preferred time and date for the appointment.

Date/Time Selection Page - Procedures

• Click Continue to proceed to the next page and Back to go back to the previous page,

​

• In the Member information page, input your First Name, Last Name, Phone Number, Email, Card Number and Birthdate.

Member Information Page - Procedures

Note: Please don’t forget to input your Phone Number and Email.

• After filling up your information, click Verify. The system will quickly check the card number and birthdate you entered.

If the card number/birthday is entered incorrectly, there will be an error prompt as seen below.

Member Information Page - Procedures

• In the Success modal, click Okay, then click Continue.

Member Information Page - Procedures

Input your Account Name (Company Name), Chief Complaint, attach your Doctor's Request, Notes and accept the Terms and Conditions and Privacy Policy. After that, click Continue to proceed or Cancel to go back.

Procedure Intake Form Page - Procedures

• Check the booking summary and click the toggle keys for PWD/Pregnant/Senior as needed. Click Back to go back to the previous page or Book to confirm your appointment.

In the success modal, click Finish.

​

Note: When you click Book, your appointment is already booked. You will then receive an email and SMS notification with your appointment details.

​

Summary of Booking Details - Procedures

Juan Dela Cruz

Male

1111 1111 1111 1111

09123456789

juandelacruz@gmail.com

Email Notification

SMS Notification

Booking Notifications - Procedures

JUAN DELA CRUZ

Cancel Appointment/s

02

• Need to cancel your appointment? In the Consultation Email notification, click Cancel Appointment.

Cancel Appointment Page

JUAN DELA CRUZ

• You will be redirected to the cancellation form. If a card number has multiple appointments on the same date, you can cancel one or more appointments by selecting the specific appointment.

Note: You can cancel multiple appointments if the card number has multiple bookings.

​

Cancel Appointment Page - Multiple Appointments

In the multiple cancellation form, if you want to cancel all your appointments, select all appointments, then input the reason. Then click Yes, Cancel All.

​

To cancel specific appointments only, select it from the list and click No, Just This One.

​

Cancel Appointment Page - Multiple Appointments

• In the success modal, click Finish. You will then receive an email and SMS notification regarding the cancellation.

Cancel Appointment Page - Multiple Appointments

Email Notification

SMS Notification

Cancel Appointment Page - Multiple Appointments

JUAN DELA CRUZ

• If your card only has one appointment, in the cancellation form, input the reason for cancellation then click Yes, Cancel.

Cancel Appointment Page - One Appointment

1111 1111 1111 1111

Juan Dela Cruz

09123456789

juandelacruz@gmail.com

• In the success modal, click Finish. You will then receive an email and SMS notification regarding the cancellation.

Cancel Appointment Page - One Appointment

Email Notification

SMS Notification

Cancel Appointment Page - One Appointment

JUAN DELA CRUZ

Reschedule Appointment/s

03

• In the Consultation Email notification, click Reschedule Appointment.

Reschedule Consultation

JUAN DELA CRUZ

In the modal, click Same Specialist.

You will be redirected to the selection of date and time.

In selection of date and time, select the new Date and Time then click Confirm Reschedule.

Reschedule Consultation - Same Specialist

In the modal, click Yes.

In the success modal, click Finish.

Reschedule Consultation - Same Specialist

• You will then receive an email and SMS notification regarding your rescheduled appointment.

Reschedule Consultation - Same Specialist | Notification

JUAN DELA CRUZ

In the modal, click Same Specialization.

You will be redirected to the selection of Doctor, Date and Time.

Select your new Doctor, Date and Time then click Confirm Reschedule.

Reschedule Consultation - Same Specialization

In the confirmation modal, click Yes.

In the success modal, click Finish.

Reschedule Consultation - Same Specialization

• You will then receive an email and SMS notification regarding your rescheduled appointment

Reschedule Consultation - Same Specialization | Notification

JUAN DELA CRUZ

• In the Procedure Email notification, click Reschedule Appointment.

Reschedule Procedure

JUAN DELA CRUZ

You will be redirected to the selection of date and time page.

Select the new Date and Time then click Confirm Reschedule.

Reschedule Procedure

In the modal information, click Yes.

In the success modal, click Finish.

Reschedule Procedure

• You will then receive an email and SMS notification regarding your rescheduled appointments.

Reschedule Procedure - Notification

JUAN DELA CRUZ

Edit Appointment Details

04

Steps on how to Edit Appointment:

• In the email notification, click Edit Forms. Then, you will be directed to the edit appointment page.

​

Edit Appointment - Procedures

JUAN DELA CRUZ

• In the edit appointment page, input your alternate email, alternate phone number, and accept the Terms and Conditions and Privacy Policy then click Update Information.

​

• A small pop-up box (called a modal) will appear. Click Yes.

Edit Appointment - Procedures

juandelacruz@gmail.com

09123456789

• Another message will appear saying it was successful. Click Finish.

Note: The system already updates the appointment after clicking the Finish. You will then receive an email and SMS notification for your appointment.

​

Edit Appointment - Procedures

The system will now send your appointment reminders to your new email and phone number.

Edit Appointment - Procedures

JUAN DELA CRUZ

Add Appointment to Calendars

05

​

• This module allows you to add your appointments in Google Calendar and ICAL/Outlook to track your appointments.

You can add it to:

• Google Calendar
• iCal / Outlook

In the email notification click Add to Google Calendar.

Add Appointment using the Scheduling Link (Member View) - Procedure

​

JUAN DELA CRUZ

You will be redirected to Google Calendar, click Save.

Your appointment is now saved.

​

Add Appointment using the Scheduling Link (Member View) - Procedure

​

• Open your appointment email.�– Click Add to iCal / Outlook Calendar.

​

Add Appointment to iCal/ Outlook Procedure

JUAN DELA CRUZ

•A calendar file will be downloaded.

– Open the downloaded file.

– Upload or open it in Outlook or iCal.

– Your appointment is now saved.

​

Add Appointment to iCal / Outlook Procedure

Easily connect with us through:�

Maxicare Clinics Concierge Hotline:

(02) 7798-7739��Maxicare Clinics Concierge Email: pcc.concierge@maxicare.com.ph

Enjoy using our Unified Scheduling and Queueing Platform!

THANK

YOU!

www.maxicare.com.ph

maxicarehealthcarecorp