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Troubleshooting:

Issues Performing a Backup Power Transfer

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IMPORTANT

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The following items must be completed prior to trying a Backup Power Transfer

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  • All conductors and communication wires must be landed in the proper terminals. Use the proper wiring diagram via the Sunrun Field Installation Website
  • Connecting the Charge Station Pro (CSP) to the customer’s wifi is recommended, but not required. If wifi is not connected, the CSP will not be able to receive Over the Air Updates (OTA)
  • The Ford CSP must be paired to the vehicle using the CSP App
  • The Delta BDI inverter must been commissioned using the Delta M-Professional App

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IMPORTANT: Installation must be performed by a licensed electrician in accordance with local, state, and National Electrical Code ANSI/NFPA 70 requirements

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Table of Contents

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10

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Section

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Truck is Faulting During Backup Power Transfer (BPT)

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1

Charge station bluetooth communication fault on truck’s speedometer display during BPT (backup power transfer)

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No fault on Charge Station Pro, just trucks display

3

Truck had no issue going into BPT

Symptoms

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1

Truck uses bluetooth to communicate between Ford Charge Station Pro

2

Bluetooth module mounted on rear wall behind the passenger seat

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Walls, large electronics, trees, and other environmental items can cause interference and weaken the signal

Potential Reason

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1

Reposition truck with rear passenger door as close to charger as possible

2

Try BPT again

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Remember to wait 5 minutes between BPT’s (less time can cause issues)

Potential Fix

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Section

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Ford Charge Station Pro Overheating

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1

Ford Charge Station Pro Overheating

2

Error message within FordPass app

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Solid amber light on Ford Charge Station Pro

Symptoms

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1

Ford Charge Station Pro chargers with software version .64 or later

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Overheat sensors programed inaccurately from factory

Potential Reason

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1

Connect Ford Charge Pro to wifi for software update

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Takes 24 - 48 hours to push via OTA

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OTA updates push at night

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Software version .70 or newer will fix overheat issue

Potential Fix