Jump Start your Business Brain…

2024 WCED Back on Track

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Grade 12 Business Studies | BOT | Winter School

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Paper 2

Education

27 June 2024

Tutor: Ms D Van Kerwel

2024

BUSINESS ENVIRONMENT

BUSINESS OPERATIONS

BUSINESS VENTURES

BUSINESS-

ROLES

PAPER 1

PAPER 2

LEGISLATION (4)

BUSINESS STRATEGIES(3)

BUSINESS SECTORS (1)

HUMAN RESOURCE FUNCTION (4)

QUALITY OF PERFORMANCE (4)

MANAGEMENT & LEADERSHIP (3)

INVESTMENTS: SECURITIES (4)

INVESTMENTS: INSURANCE (3)

PROFESSIONALISM & ETHICS (2)

CREATIVE THINKING & PROBLEM SOLVING (2)

TEAM PERFORMANCE (2)

CONFLICT (2)

GRADE 12 BUSINESS STUDIES JUNE EXAM

Where does everything fit in?

8

8

16 pages on the one pagers

8

10

18 pages on the one pagers

BUSINESS ENVIRONMENT

BUSINESS OPERATIONS

BUSINESS VENTURES

BUSINESS-

ROLES

PAPER 1

PAPER 2

LEGISLATION (4)

BUSINESS STRATEGIES(3)

BUSINESS SECTORS (1)

HUMAN RESOURCE FUNCTION (4)

QUALITY OF PERFORMANCE (4)

MANAGEMENT & LEADERSHIP (3)

INVESTMENTS: SECURITIES (4)

INVESTMENTS: INSURANCE (3)

PROFESSIONALISM & ETHICS (2)

CREATIVE THINKING & PROBLEM SOLVING (2)

TEAM PERFORMANCE (2)

CONFLICT (2)

GRADE 12 BUSINESS STUDIES JUNE EXAM

Where does everything fit in?

8

8

16 pages on the one pagers

PRESENTATION AND

DATA RESPONSE

FORMS OF OWNERSHIP

HUMAN RIGHTS,

INCLUSIVITY &

ENVIRONMENTAL ISSUES

SOCIAL RESPONSIBILITY

CSR & CSI

Paper 2

Roles

Roles

Ventures

Ventures

Ventures

QUESTION 1: VARIOUS TERM 2 TOPICS

EXAM ANSWERING SKILL DEVELOPMENT

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PRE TEST

SECTION A: QUESTION 1 (PRE-TEST)

SECTION A: QUESTION 1 (PRE-TEST)

SECTION A: QUESTION 1 (PRE-TEST)

SECTION A: QUESTION 1 (PRE-TEST)

SECTION A: QUESTION 1 (PRE-TEST)

SECTION A: QUESTION 1 (PRE-TEST SOLUTIONS)

SECTION A: QUESTION 1 (PRE-TEST SOLUTIONS)

SECTION A: QUESTION 1 (PRE-TEST SOLUTIONS)

SECTION A: QUESTION 1 (PRE-TEST SOLUTIONS)

SECTION A: QUESTION 1 (PRE-TEST SOLUTIONS)

Remember…

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1. Combine the same words in Column B (Two facts)

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• Scratch the answers already used

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QUESTION 2: BUSINESS VENTURES

MANAGEMENT & LEADERSHIP

SECTION B: QUESTION 2 (LEADERSHIP AND MANAGEMENT)

2.1 Read the scenario below and answer the questions that follow

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2.1.1 Identify the leadership style used by Jacky in the scenario above.

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Charismatic ✓✓ (2)

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2.1.2 Advise Jacky on the role of personal attitude in successful leadership.

• Positive attitude releases leadership potential. ✓✓
• A leader’s good attitude can influence the success of the business. ✓✓
• Leaders must know their strengths and weaknesses to apply their leadership styles effectively. ✓✓
• A great leader understands that the right attitude will set the right atmosphere. ✓✓

Max (4)

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ISLAND ENTERPRISES (IE)

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Jacky, the general manager at Island Enterprises, uses her personality to influence subordinates to work hard. She is mindful of the role of personal attitude in successful leadership.

Other tips to make learners aware of:

Easy marks

TWO marks for IDENTIFY (4), ONE mark for correct quote (2) = 6

To Quote?

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To rewrite a sentence

Other tips to make learners aware of:

Easy marks

SECTION B: QUESTION 2 (INVESTMENTS: SECURITIES)

2.4 Identify the leadership theory applied by Lethabo to manage his employees in EACH statement below:

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2.4.1 Lethabo uses different leadership styles in different circumstances.

Situational leadership theory ✓✓ (2)

2.4.2 He encourages his employees to be creative and explore new ways of doing things.

Transformational/Transitional leadership theory ✓✓ (2)

QUESTION 3: BUSINESS VENTURES

INVESTMENTS: INSURANCE

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.1 PRO-COVER INSURERS (PCI)

Yolanda owns a holiday house in Durban valued at R2 million. She insured her

house with Pro-Cover Insurers for R1,5 million. A fire in the main bedroom caused damages of R100 000. She submitted a claim to PCI for the full amount of the

damages.

3.1.1 Name the insurance clause that is applicable to Yolanda’s claim in the scenario

above.

Average clause ✓✓

Submax (2)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.1 PRO-COVER INSURERS (PCI)

Yolanda owns a holiday house in Durban valued at R2 million. She insured her

house with Pro-Cover Insurers for R1,5 million. A fire in the main bedroom caused damages of R100 000. She submitted a claim to PCI for the full amount of the

damages.

3.1.2 Elaborate on the insurance concept identified in QUESTION 3.1.1.

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A stipulation set by the/ insurer ✓ which is applicable when property/goods is under insured ✓

The insurer will pay for insured loss/damages ✓ in proportion to the insured value. ✓

(The insured will be personally liable for the part of the risk that was not covered by the insurer.) Submax (4)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.1 PRO-COVER INSURERS (PCI)

Yolanda owns a holiday house in Durban valued at R2 million. She insured her

house with Pro-Cover Insurers for R1,5 million. A fire in the main bedroom caused damages of R100 000. She submitted a claim to PCI for the full amount of the

damages.

3.1.3 Calculate the amount that Pro-Cover Insurers will pay Yolanda for the damages

she suffered. Show ALL calculations.

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= Amount insured X Amount of damages/loss ✓

Value of insured item

= 1 500 000 X 100 000 ✓

2 000 000

= 75 000 ✓✓ Submax (4)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.1 PRO-COVER INSURERS (PCI)

Yolanda owns a holiday house in Durban valued at R2 million. She insured her

house with Pro-Cover Insurers for R1,5 million. A fire in the main bedroom caused damages of R100 000. She submitted a claim to PCI for the full amount of the

damages.

3.1.4 Explain to Yolanda the reason/s why she did not qualify for the full amount

of damages.

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Reasons for not qualifying for the full amount of damages

1. She insured her house for less ✓ (R1,5 million) than the market value (R2 million). ✓

2. She was under-insured ✓ thus, the average clause was applied. ✓

Submax (2)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.2 Sam’s computer was insured for R6000 with an excess payment of R500.

When it was stolen, the insurer paid out R5500 to Sam for a new computer.

Elaborate on the meaning of the following insurance concepts:

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3.2.1 EXCESS:

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Excess is the amount the that the insured agrees to pay ✓ should they claim for losses/damages. ✓

Excess payments keep insurance premiums lower ✓ and they discourage fraud. ✓

max (4)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.2 Sam’s computer was insured for R6000 with an excess payment of R500.

When it was stolen, the insurer paid out R5500 to Sam for a new computer.

Elaborate on the meaning of the following insurance concepts:

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3.2.2 REINSTATEMENT:

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It is a stipulation whereby the insurer may replace lost/damaged property/goods ✓ instead of reimbursing the insured. ✓

This stipulation is applicable ✓ when property/goods are over insured. ✓

max (4)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.3 Explain the differences between over and under insurance. (4)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.4 Discuss the following principles of insurance:

3.4.1 INDEMNIFICATION: (4)

Usually applies to short term insurance ✓ as the insured is compensated for specified / proven harm / loss. ✓

Protects the insured against the specified event ✓ that may occur. ✓

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.4 Discuss the following principles of insurance:

3.4.2 SECURITY: (4)

Applies to long-term insurance ✓ where the insurer undertakes to pay out an agreed upon amount in the event of loss of life. ✓

Aims to provide financial security to the insured ✓ at retirement / dependents of the deceased. ✓

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.5 Distinguish between Insurance and Assurance. Give ONE example of each to support your answer. (6)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.6 Distinguish between insurable and non-insurable risks. Give TWO examples of each to support your answer. (6)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.7 Discuss the importance of insurance for businesses. (4)

• Protects businesses against theft / loss of stock ✓ and / or damages caused by natural disasters such as floods, storm damage, etc. ✓
• Protects businesses ✓ against dishonest employees. ✓
• Protects businesses from claims made by members of the public ✓ for damages that the business is responsible for. ✓
• Protects businesses against losses ✓ due to death of a debtor. ✓
• Transfers the risk from businesses / insured ✓ to an insurance company / insurer. ✓
• Transfer of risk is subject to the terms and conditions ✓ of the insurance contract. ✓

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.8 ELECTRIC-CALL (EC)

Electric-Call (EC) offer electrical repair services to households and businesses.

Each electrician is allocated a company vehicle to travel to clients. One of the electricians sustained an injury during the performance of her duties.

3.8.1 Identify TWO compulsory insurances payable by Electric-Call Ltd. Motivate your answer by quoting from the scenario above. (6)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.8.2 Discuss the types of compulsory insurance identified in QUESTION 3.8.1. (4)

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.8.3 Discuss MATERNITY BENEFITS as a type of benefit paid out by the Unemployment Insurance Fund (UIF). (4)

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• Pregnant employees receive these benefits ✓ for up to 4 consecutive months. ✓
• If an employee had a miscarriage ✓ she can claim for up to six weeks / 42 days. ✓

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INVESTMENTS: SECURITIES

SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.9 Discuss the following factors that should be considered when making investment decisions:

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3.9.1 Liquidity

An amount could be invested in a type of investment ✓ that can easily be converted to cash. ✓

It is used to describe the ease and speed ✓ with which investors can convert an investment into cash. ✓

Max (2)

3.9.2 Return on investment

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Refers to income from the investment ✓ namely interest / dividends / increased capital growth on the original amount invested. ✓High risk investments ✓ yield higher returns.✓

Max (2)

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SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.10 Evaluate the impact of the following forms of investment

3.10.1 RSA Retail Savings Bonds

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Max (4)

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SECTION B: QUESTION 3 (INVESTMENTS: INSURANCE)

3.10.2 Unit trust

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Max (4)

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QUESTION 4: BUSINESS ROLES

TEAM PERFORMANCE &

CONFLICT MANAGEMENT

SECTION B: QUESTION 4 (TEAM PERFORMANCE & CONFLICT)

4.1 Identify the criteria for successful team performance applied by Sanki Engineering

in EACH statement below:

4.1.1 Team members meet deadlines with a commitment to reaching the team goals. Shared values/Mutual Trust and Support ✓✓ (2)

4.1.2 All the team members participate in decision-making.

Co-operation/Collaboration ✓✓ (2)

4.1.3 They have open and honest discussions leading to effective solutions to problems.

Communication ✓✓ (2)

4.1.4 Team members have a positive attitude of support and motivation towards other members of their team.

Interpersonal attitude and behaviour ✓✓ (2)

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Other tips to make learners aware of:

Easy marks

SECTION B: QUESTION 4 (CONFLICT MANAGEMENT)

4.3 LELETHU SHUTTLE SERVICES (LSS)

Lelethu Shuttle Services provide transport services for tourists in Sharpeville. Albert, a well- experienced employee in the transport industry, refuses to take instructions from management. Njabulo, the supervisor at LSS, is always arguing and fighting with the clients.

4.3.1 Identify the types of difficult personalities displayed by Albert and Njabulo. Motivate your answer by quoting from the scenario above.

NOTE: Do not award marks for the motivation if the type of difficult personality was incorrectly identified.

SECTION B: QUESTION 4 (CONFLICT MANAGEMENT)

4.3 LELETHU SHUTTLE SERVICES (LSS)

Lelethu Shuttle Services provide transport services for tourists in Sharpeville. Albert, a well- experienced employee in the transport industry, refuses to take instructions from management. Njabulo, the supervisor at LSS, is always arguing and fighting with the clients.

4.3.2 Recommend ONE strategy that LSS can use to deal with EACH type of difficult personality identified in QUESTION 4.3.1.

SECTION B: QUESTION 4 (TEAM PERFORMANCE)

4.4 Explain the importance of team dynamic theories in improving team performance. (4)

• Team dynamic theories explain ✓ how effective teams work / operate. ✓
• Businesses are able to allocate tasks ✓ according to the roles of team members. ✓

SECTION B: QUESTION 4 (CREATIVE THINKING & PROBLEM SOLVING)

4.5 Explain how businesses can create an environment that promotes creative thinking in the workplace.

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• Encourage alternative ways ✓ of working/doing things. ✓
• Emphasise the importance of creative thinking ✓ to ensure that a staff know that management wants to hear their ideas. ✓
• Make time for brainstorming sessions ✓ to generate new ideas such as regular workshops generate new ideas such as regular workshops generate more ideas /build on one another’s ideas. ✓
• Place suggestion boxes around the workplace ✓ and keep communication channels open for new ideas. ✓
• Train staff in innovative technique ✓ such as creative problem-solving skills/mind-mapping/lateral thinking. ✓
• Encourage job swops ✓ within the organization/study how other businesses are doing things. ✓
• Respond enthusiastically to all ideas ✓ and never let anyone feel less important. ✓
• Reward creativity with reward schemes for teams/individuals ✓ that come up with creative ideas. ✓
• Provide a working environment conducive to creativity ✓, free from distractions. ✓

Max (6)

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SECTION B: QUESTION 4 (CREATIVE THINKING)

4.6 Discuss the advantages of creative thinking in the workplace

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• Better/Unique/Unconventional ideas/solutions ✓are generated. ✓
• May give the business a competitive advantage ✓ if unusual/unique solutions/ ideas/strategies are implemented. ✓
• Complex business problems ✓ may be solved. ✓
• Productivity increases as management/employees may quickly generate multiple ideas ✓ which utilises time and money more effectively. ✓
• Managers/Employees have more confidence ✓ as they can live up to their full potential. ✓
• Managers will be better leaders ✓ as they will be able to handle/manage change(s) positively and creatively. ✓
• Managers/Employees can develop a completely new outlook ✓ , which may be applied to any task(s) they may do. ✓
• Leads to more positive attitudes ✓ as managers/employees feel that they have contributed towards problem solving. ✓
• Improves motivation ✓ amongst staff members. ✓
• Managers/Employees have a feeling of great accomplishment ✓ and they will not resist/obstruct the process once they solved a problem/contributed towards the success of the business. ✓

Max (4)

SECTION B: QUESTION 4 (CREATIVE THINKING)

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4.7 Outline the differences between problem-solving and decision-making

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DECISION MAKING

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• It is often done by one person/a member of senior management which makes it authoritarian. ✓✓
• Various alternatives are considered before choosing the best one. ✓✓
• It is part of the problem-solving cycle as decisions need to be made in each step. ✓✓

Sub max 4

PROBLEM SOLVING

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• Problems can be solved by a group/team or an individual team member which makes it inclusive. ✓✓
• Alternative solutions are generated/ identified and critically evaluated. ✓✓
• Process of analysing a situation to identify strategies to bring about change. ✓✓

Sub max 4

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MAX (8)

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SECTION B: QUESTION 4 (CREATIVE THINKING)

4.8 Read the scenario below and answer the questions that follow.

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Identify TWO problem-solving techniques used by MT. Motivate your answer by quoting from the scenario above.

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MAX (6)

MARY TEXTILES (MT)

Mary Textiles intends to introduce a new product range in their summer collection. They considered all the supporting and opposing ideas for change. MT also requested employees to generate new ideas aloud in large groups

SECTION B: QUESTION 4 (PROFESSIONALISM & ETHICS)

4.9

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Identify TWO types of unethical business practices applicable to TC. Motivate your answer by quoting from the scenario above.

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Max (6)

SECTION B: QUESTION 4 (PROFESSIONALISM & ETHICS)

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4.10.1 Identify TWO King Code principles for good corporate governance applied by MC. Motivate your answer by quoting from the scenario above

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Max (6)

SECTION B: QUESTION 4 (PROFESSIONALISM & ETHICS)

4.10.2 Explain ways in which professional, responsible, ethical and effective business practice should be conducted. SPLIT MARKS

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• Refrain from starting a venture using other businesses' ideas that are protected by law.
• Mission statement should include ✓ values of equality / respect. ✓
• Treat all their employees equally, regardless of their race / colour / age / gender / disability etc.
• Employers should respond swiftly and fairly✓ to reported incidents of discrimination in the workplace. ✓
• Plan properly and put preventative measures in place.
• Orders / Tasks should be given respectfully and allow the recipient/employee to have a say in the manner in which the task should be performed.
• Treat workers with respect / dignity ✓ by recognising work well done. ✓
• All workers should have access to equal resources.
• Pay fair wages / salaries which is in line with the minimum requirements of the BCEA / Remunerate employees for working overtime. Max (8)

What?

Why?

How?

QUESTION 5: BUSINESS VENTURES

INVESTMENTS: SECURITIES

SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

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Write an essay on investment securities in which you include the following aspects:

• Outline the differences between simple interest and compound interest.
• Explain the advantages of a fixed deposit as a form of investment.
• Discuss any THREE types of shares.
• Advise businesses on the functions of the Johannesburg Securities Exchange (JSE).

Investing in a fixed deposit provides investors the opportunity to decide whether they want to receive simple interest or compound interest. Investors must also consider various types of shares before making investment decisions. Some invest in companies that are listed on the Johannesburg Securities Exchange (JSE).

SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

5.1 INTRODUCTION

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• The simple interest and compound interest enables investors to cater for their investment needs and financial planning. ✓
• Fixed deposit is a popular form of investment as the risk is low in relation to other forms of investments. ✓
• Various types of shares offer different types of dividends and risks associated with them. ✓
• The JSE is a formal market that regulates the activities of the financial markets in an orderly manner. ✓
• Any other relevant introduction related to simple interest/compound interest/advantages of fixed deposit/types of shares/functions of the JSE.

SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

Compound interest

• Interest earned on original amount invested, as well as interest earned in previous period(s✓✓
• The principal amount grows with the addition of interest to it. ✓✓
• Interest is calculated on the higher principal amount and again added to it. ✓✓
• Yields high return on investment. ✓✓
• Total amount of interest earned on investment is high. ✓✓

Sub-max (4)

MAX (8)

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5.2 Outline the differences between simple interest and compound interest.

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Simple interest

• Interest earned on the original amount and not on the interest accrued. ✓✓
• The principal amount remains the same over the entire period of investment. ✓✓
• The interest is kept separate unless it is reinvested. ✓✓
• Yields less return on investment. ✓✓
• Total amount of interest earned on investment is less. ✓✓

Sub-max (4)

SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

5.3 Explain the advantages of a fixed deposit as a form of investment

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• Interest is earned at a fixed rate ✓regardless of changes in the economic climate. ✓
• The period of investment can be over✓ a short/medium/long term. ✓
• Investors can choose the investment period ✓that suits them. ✓
• The principal amount plus interest earned is paid out✓ on the maturity date. ✓
• Ensures financial discipline as investors cannot withdraw their funds before the maturity date. ✓
• Investors earn a better return on investment✓ than on an ordinary savings account. ✓
• The higher the principal amount/the longer the investment period✓, the higher the interest rate offered by a financial institution. ✓

Max (10)

SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

5.4 Discuss any THREE types of shares.

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Ordinary shares✓✓

• Ordinary shares only receive dividends ✓when profit is made. ✓
• Normally the higher the net profit✓, the higher the dividend. ✓
• Shareholders are the last to be paid✓ if the company is declared bankrupt/ liquidated. ✓
• Dividends vary from year to year according to profits made ✓and are determined by the company/board of directors. ✓
• Shareholders have a right to vote✓ at the Annual General Meeting/AGM. ✓
• Shareholders are paid last ✓and receive dividends after the preference shareholders. ✓

Type (2)

Discussion (4)

Sub-max (6)

List the type of share✓✓

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TWO facts to discuss ✓✓

= TOTAL 6 marks

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SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

Preference shares✓✓

• Some of these types of preference shares receive dividends regardless ✓of whether a profit is made. ✓
• Shareholders will receive their returns/dividends at a fixed rate ✓even if the profit is large. ✓
• Shareholders have a preferred claim on company assets✓ in the event of bankruptcy/liquidation. ✓
• These shares enjoy preferential rights✓ to dividends/repayment over ordinary shares. ✓
• Dividends are payable according to the type✓ of preference share. ✓
• Voting rights are restricted✓ to particular circumstances/resolutions. ✓
• Cumulative preference shareholders will receive outstanding dividends ✓from previous years. ✓
• Non-cumulative preference shareholders will not receive any outstanding dividends✓ from previous years. ✓
• Redeemable preference shares can be redeemed/bought back ✓ at the option of the issuing company on a pre-determined future date. ✓
• Non-redeemable preference shares are only bought back when the company closes down✓ for reasons other than bankruptcy. ✓
• Convertible preference shares are converted to ordinary shares ✓ after a fixed period/on the date specified when the preference shares were issued. ✓
• Non-convertible preference shares will not be converted ✓into ordinary shares. ✓

SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

Founders' shares✓✓

• Issued to the founders and incorporators/promoters ✓ of the company. ✓
• They receive dividends after ✓all other shareholders were paid. ✓

Type (2)

Discussion (4)

Submax (6)

Bonus shares✓✓

• Payment in the form of shares✓ to shareholders. ✓
• Issued as compensation✓ for unpaid dividends. ✓
• Shareholders will own more shares ✓and collect more dividends in the future. ✓
• Shareholders receive these shares✓ without being required to pay for them. ✓

Type (2)

Discussion (4)

Submax (6) Max (16)

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SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

5.5 Advise businesses on the functions of the Johannesburg Securities Exchange (JSE).

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• Gives opportunities to financial institutions such as insurance companies investing their surplus funds in shares. ✓ ✓
• Serves as a barometer/indicator of economic conditions in South Africa. ✓✓
• Keeps investors informed by publishing share prices daily. ✓✓
• Acts as a link between investors and public companies. ✓✓
• Shares are valued and assessed by experts. ✓✓
• Small investors are invited to take part in the economy of the country through the buying/selling of shares. ✓✓
• Venture capital market is made possible on the open market. ✓✓
• Strict investment rules ensure a disciplined/orderly market for securities. ✓✓
• Raises primary capital by encouraging new investments in listed companies. ✓✓
• Mobilises the funds of insurance companies and other institutions. ✓✓
• Regulates the market for trading in shares. ✓✓
• Plans, researches and advises on investment possibilities. ✓✓
• Ensures that the market operates in a transparent manner. ✓✓

Max (12)

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SECTION C: QUESTION 5 (INVESTMENTS: SECURITIES)

5.6 Conclusion

• The knowledge of simple interest and compound interest will allow an investor to do further research on the latest development in investment opportunities. ✓✓
• Investing in fixed deposit enables small and large investors to invest in this form of investment option due to the flexibility of the period of investment. ✓✓
• A better understanding of different types of shares may enable investors to choose the best type of investment. ✓✓
• Ordinary South African citizens have an opportunity to participate in the economy of the country by investing through the JSE. ✓✓
• Any other relevant conclusion related to simple interest/compound interest/advantages of fixed deposit/types of shares/functions of the JSE.

Any (1 x 2) (2)

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[40]

QUESTION 6: BUSINESS ROLES

TEAM PERFOMANCE & CONFLICT MANAGEMENT

SECTION C: QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

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Write an essay on team performance and conflict management in which you address the following aspects:

• Outline the characteristics of successful team performance.
• Discuss the FOUR stages of team development.
• Explain how businesses could handle conflict in the workplace.
• Suggest ways in which businesses could deal with difficult people in the workplace.

Businesses encourage employees to work in teams, which may lead to conflict sometimes. For this reason, it is important for businesses to familiarise themselves with the stages of team development. They should also find ways to deal with conflict and difficult people in the workplace.

QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

6.1 INTRODUCTION

• Teamwork is the interaction with team members to achieve a common goal. ✓
• The most successful teams are not always the teams with the best talent/most skills. ✓
• Teams go through different stages of development that must be managed carefully. ✓
• Conflict is sometimes necessary for people to resolve differences and focus on key objectives. ✓
• Managers should be well conversant with the causes of conflict and be able to handle it effectively in the workplace. ✓
• Difficult employees may influence their colleagues to adapt the same behaviour/ attitudes if businesses do not handle them in a correct manner. ✓
• Any other relevant introduction related to stages of team development/causes of conflict/conflict resolution/ dealing with difficult people.

Any (2 x 1) (2)

QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

6.2 Outline the characteristics of successful team performance.

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• Successful teams share a common goal as team members are part of the process of setting goals for the group. ✓✓
• There is a climate of respect/trust and honesty. ✓✓
• Share a set of team values and implement group decisions. ✓✓
• Successful teams have sound intra-team relations. ✓✓
• Teams value the contributions of individual members and reach consensus on differences. ✓✓
• Team members enjoy open communication and deal with items of conflict immediately. ✓✓
• Teams are accountable and members know the time frame for achieving their goals. ✓✓
• Teams pay attention to the needs of the individual team members. ✓✓

Max (10)

QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

6.3 Stages of team development

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6.3.1 Forming ✓✓

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• Individuals gather information and impressions about each other✓and the scope of the task and how to approach it. ✓
• Teams are comfortable ✓ and polite with each other during this stage. ✓
• People focus on being busy with routines✓, such as team organisation e.g. who does what, when to meet each other, ✓ etc.

Stage (2)

Description (2)

Sub max (4)

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List the Stage✓✓

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One fact to discuss ✓✓

= TOTAL 4 marks

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SECTION C: QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

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6.3.2 Storming✓✓

• Teams go through a period of unease/conflict✓ after formation. ✓
• Different ideas from team members will compete✓ for consideration. ✓
• Team members open up to each other✓ and confront each other's ideas/ perspectives. ✓
• Tension/struggle/arguments occur and upset the team members✓, there may be power struggles for the position of team leader. ✓
• In some instances storming can be resolved quickly✓ while in others the team never leaves this stage. ✓
• Many teams fail during this stage✓ as they are not focused on their task.✓
• This phase can become destructive for the team✓/will negatively impact on team performance, if allowed to get out of control. ✓
• This stage is necessary/ important ✓for the growth of the team. ✓
• Some team members tolerate each other ✓to survive this stage. ✓

Stage (2)

Description (2)

Sub max (4)

​

​

​

List the Stage✓✓

​

One fact to discuss ✓✓

= TOTAL 4 marks

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SECTION C: QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

6.3.3 Norming/Settling/reconciliation ✓✓

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• Team members come to an agreement ✓ and reach consensus. ✓
• Roles and responsibilities are clear✓ and accepted. ✓
• Processes/working style and respect develop ✓ amongst members. ✓
• Team members have the ambition to work✓ for the success of the team. ✓
• Conflict may occur✓, but commitment and unity are strong. ✓

​

Stage (2)

Description (2)

Sub max (4)

List the Stage✓✓

​

One fact to discuss ✓✓

= TOTAL 4 marks

​

SECTION C: QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

6.3.4 Performing/Working as a team towards a goal ✓✓

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• Team members are aware of strategies✓ and aims of the team. ✓
• They have direction✓ without interference from the leader. ✓
• Processes and structures ✓ are set. ✓
• Leaders delegate✓ and oversee the processes and procedures. ✓
• All members are now competent✓, autonomous and able to handle the decision-making process without supervision. ✓
• Differences among members are appreciated ✓and used to enhance the team's performance. ✓

Stage (2)

Description (2)

Sub max (4)

​

List the Stage✓✓

​

One fact to discuss ✓✓

= TOTAL 4 marks

​

SECTION C: QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

6.3.4 Adjourning/Mourning✓✓

• The focus is on the completion ✓ of the task/ending the project. ✓
• Breaking up the team may be traumatic✓ as team members may find it difficult to perform as individuals once again. ✓
• All tasks need to be completed✓ before the team finally dissolves. ✓

Stage (2)

Description (2)

Sub max (4)

NOTE: Mark the first FOUR (4) only. Max (16)

List the Stage✓✓

​

One fact to discuss ✓✓

= TOTAL 4 marks

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6.3 Stages of team development (This is all you need for 16 marks)

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1. Forming ✓✓

• Individuals gather information and impressions about each other✓and the scope of the task and how to approach it. ✓

​

2. Storming✓✓

• Teams go through a period of unease/conflict✓ after formation. ✓

​

3. Norming/Settling/reconciliation ✓✓

• Team members come to an agreement ✓ and reach consensus. ✓

​

4. Performing/Working as a team towards a goal ✓✓

• Team members are aware of strategies✓ and aims of the team. ✓ Stage (2) Description (2) MAX (16)

​

Write the FOUR stages (8). Discuss each stage with only ONE fact 2 x 4 = (8) to obtain the total of 16 marks

SECTION C: QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

6.4 Explain how businesses could handle conflict in the workplace.

• Acknowledge that there is conflict✓ in the workplace. ✓
• Identify the cause✓ of the conflict. ✓
• Arrange pre-negotiations where workers/complainants will be allowed✓ to state their case/views separately. ✓
• Arrange time and place for negotiations✓ where all employees involved are present. ✓
• Arrange a meeting✓ between conflicting employers/employees. ✓
• Make intentions for intervention clear ✓ so that parties involved may feel at ease. ✓
• Each party has the opportunity to express✓ his/her own opinions/feelings. ✓
• Conflicting parties may recognise that their views are different✓ during the meeting. ✓
• Analyse/Evaluate the cause (s) of conflict by breaking it down ✓ into different parts. ✓
• Blame shifting should be avoided✓ and a joint effort should be made. ✓
• Direct conflicting parties✓ towards finding/focusing on solutions. ✓
• Devise/Brainstorm possible way ✓of resolving the conflict.✓
• Conflicting parties agree on criteria✓ to evaluate the alternatives. ✓
• Select and implement✓ the best solution. ✓
• Provide opportunities for parties✓ to agree on the best solution. ✓

Max (12)

Make sure you answer what is asked

Explain how businesses could handle conflict in the workplace.

• Acknowledge that there is conflict✓ in the workplace. ✓
• Identify the cause✓ of the conflict. ✓
• Arrange pre-negotiations where workers/complainants will be allowed✓ to state their case/views separately. ✓
• Arrange time and place for negotiations✓ where all employees involved are present. ✓
• Arrange a meeting✓ between conflicting employers/employees. ✓
• Make intentions for intervention clear ✓ so that parties involved may feel at ease. ✓
• Each party has the opportunity to express✓ his/her own opinions/feelings. ✓
• Conflicting parties may recognise that their views are different✓ during the meeting. ✓

​

VS

​

Explain how to handle difficult people in the workplace

​

VS

​

Explain how to handle different types of personalities in the workplace

Make sure and don’t loose marks unnecessary

SECTION C: QUESTION 6 (TEAM PERFOMANCE & CONFLICT MANAGEMENT)

6.5 Suggest ways in which businesses could deal with difficult people in the workplace.

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• Get perspective from others who have experienced the same kind of situation to be able to understand difficult employees. ✓✓
• Act pro-actively if possible, as a staff/personnel problem is part of a manager's responsibilities. ✓✓
• Regular meetings with supervisors/departmental heads should help to identify difficult/problem behaviour. ✓✓
• Ask someone in authority for their input into the situation. ✓✓
• Identify the type of personality which is creating the problem. ✓✓
• Meet privately with difficult employees, so that there are no distractions from other employees/issues. ✓✓
• Make intentions and reasons for action known, so that difficult person/people feel at ease. ✓✓
• Employees should be told what specific behaviours are acceptable by giving details about what is wrong/ unacceptable and also an opportunity to explain their behaviour. ✓✓
• A deadline should be set for improving bad/difficult behaviour. ✓✓
• The deadline date should be discussed with the difficult employee and his/her progress should be monitored/ assessed prior to the deadline. ✓✓
• Guidelines for improvement should be given. ✓✓
• Do not judge the person, but try to understand him/her/Understand his/her intentions and why he/she reacts in a certain way. ✓✓

SECTION C: QUESTION 6 (TEAM PERFOMANCE & CONFLIT MANAGEMENT)

6.6 CONCLUSION

• Successful teams are often built around individuals, whose joint contribution. ✓✓
• to the goals of the team, enables the team to be successful.It is important that business understand the stages of team development so that they are able to manage conflict effectively. ✓✓
• Businesses should immediately identify the causes of conflict and ensure that conflict is resolved amicably in the workplace. ✓✓
• Business objectives can be achieved if conflict is resolved effectively. ✓✓
• Businesses must acknowledge employees' differences and develop strategies to deal with these differences. ✓✓
• Dealing with difficult personalities will enable businesses to find better ways to manage employees. ✓✓
• Any other relevant conclusion related to characteristics of successful team performance/stages of team development/conflict resolution/dealing with difficult people.

POST TEST

SECTION A: QUESTION 1 (POST-TEST)

SECTION A: QUESTION 1 (POST-TEST)

SECTION A: QUESTION 1 (POST-TEST)

SECTION A: QUESTION 1 (POST-TEST)

SECTION A: QUESTION 1 (POST-TEST)

SECTION A: QUESTION 1 (POST-TEST SOLUTIONS)

SECTION A: QUESTION 1 (POST-TEST SOLUTIONS)

SECTION A: QUESTION 1 (POST-TEST SOLUTIONS)

SECTION A: QUESTION 1 (POST-TEST SOLUTIONS)

SECTION A: QUESTION 1 (POST-TEST SOLUTIONS)

Thank you