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EMPOWERING VIETNAMESE VET TEACHERS FOR TRANSFORMATION TOWARDS EDUCATION 4.0

Factors affecting the quality of e-learning from the perspective of students

Authors: Truong Thi Thu Ha – Nguyen Thi Hai Van

Da Nang. 10/2021

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E-LEARNING SITUATION AT UTE_UD

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QUESTIONNAIRE RESULTS ANALYSIS AT UTE_DN

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SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

3

CONTENT

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1. E-LEARNING SITUATION AT UTE_UD

Factor	MS Teams	Zoom Cloud Meetings	Google Meet
Maximum Participants	250	100	250
Time limit	No	Yes (≤ 40 mins)	No
Maximum participants on the screen	49	No limited	49
Record Meetings	Yes	Yes	Yes
Breakout rooms	Yes	Yes	Yes
White board	Yes	Yes	Yes
Office 365 Integration	Yes	No	No
Privacy and encryption	Yes	No	No
Evaluation and assessment function	Yes	No	No

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Convenient, comfortable

Easy to access

Flexible

Easy for evaluation

Cost savings

Advantages

Minimizing disease transmission in schools

1. E-LEARNING SITUATION AT UTE_UD

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Disadvantages

Interaction among teacher and learners

Classroom management

Evaluation and assessment

Internet quality

E-learning tools

Teachers feel like nobody listening their lectures
Students get bored, lack of motivation
Lack of face-to-face communication

Teachers hardly approach each student
Distraction of participants due to the surrounding environment

Students easily cheat on assessments
Lack of accreditation and quality assurance

Internet connection sometimes is not stable
Inaccessibility for students in remote areas

Lack of assessment functions (Zoom, Google Meet)
Whiteboard is not as flexible as blackboard

1. E-LEARNING SITUATION AT UTE_UD

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Teachers need to represent slowly and explain more clearly. Should not represent in general

The presentations need to be lively and practical instead of showing theory in general

Do not teach according to fixed patterns. Teachers should give more examples, tell practical stories

Need to illustrate more images, data, examples to the lectures. If teachers attract learners, online learning will not be a problem

After representing a theoretical issue, teachers need to leave time for Q&A

1. E-LEARNING SITUATION AT UTE_UD

What students are really thinking about e-learning?

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Teachers should send learners videos before each lecture. Teachers should interact more with students and answer their questions.

Teachers have to guide students to do exercises and tests and enthusiastically answer their questions.

Teachers need to be friendly and show their interest to students so that the communication among participants are more comfortable and attracting

It's more difficult for students to absorb knowledge in online learning than sitting in a classroom. Students could not fully attend the online class due to the lag of the internet. Personally, it should not teach online

1. E-LEARNING SITUATION AT UTE_UD

What students are really thinking about e-learning?

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Purpose: investigate the influence of factors on the quality of e-learning
Duration for data collection: From 2020 August to 2020 September
Respondents: students who are studying in UTE_DN
Invalid responses: 282

Totally unimportant– Unimportant– Moderately Important– Important– Very important

1 point 2 points 3 points 4 points 5 points

Five-point Likert-style.

2. QUESTIONNAIRE RESULTS ANALYSIS AT UTE_UD

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Response rate according to different academic years of respondents

Response rate according to the different departments of respondents

2. QUESTIONNAIRE RESULTS ANALYSIS AT UTE_UD

Response rate according to respondents’ sex

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2. QUESTIONNAIRE RESULTS ANALYSIS AT UTE_UD

Categories of factors affecting the quality of E-learning

5 factors

6 factors

4 factors

6 factors

3 factors

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2. QUESTIONNAIRE RESULTS ANALYSIS AT UTE_UD

Categories	Factor		Mean
Learners’ features	L1	Attitude toward e-learning	4.07
	L2	Experience and knowledge about computers	4.05
	L3	Internet self-efficacy	4.06
	L4	Self-study and self-discipline	4.22
	L5	English proficiency	4.00
Instructors’ features	I1	Self-efficacy	4.51
	I2	Proficiency in e-learning system	4.28
	I3	Focus on interaction	4.16
	I4	Timely feedback	4.28
	I5	Fair interaction and assessment	4.18
	I6	Enthusiasm while teaching	4.41

Categories	Factor		Mean
Course features	C1	Content quality	4.43
	C2	Course flexibility	4.25
	C3	Learning materials are available and up-to-date	4.37
Technology infrastructure	T1	Internet quality	4.53
	T2	Reliable technical infrastructure	4.21
	T3	Available online communication tools	4.21
	T4	Technical support in teaching	3.60
E-learning system quality	E1	Ease of registration	4.06
	E2	Ease of use	3.98
	E3	System functionality	3.89
	E4	System interactivity	4.01
	E5	Language Support	3.91
	E6	System response	4.09

List of factors affecting the quality of e-learning.

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Factor		Mean	Rank
T1	Internet quality	4.53	1
I1	Self-efficacy	4.51	2
C1	Content quality	4.43	3
I6	Enthusiasm while teaching	4.41	4
C3	Learning materials are available and up-to-date	4.37	5
I4	Timely feedback	4.28	6
I2	Proficiency in e-learning system	4.28	7
C2	Course flexibility	4.25	8
L4	Self-study and self-discipline	4.22	9
T2	Reliable technical infrastructure	4.21	10

Ten most influential factors on the quality of e-learning from UTE-UD students’ perspective

2. QUESTIONNAIRE RESULTS ANALYSIS AT UTE_DN

Comparison the influence of factors

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2. QUESTIONNAIRE RESULTS ANALYSIS AT UTE_DN

Factor		Meaning
T1	Internet quality	The quality of Internet can be evaluated by data transmission speed, error rates,…
I1	Self-efficacy	The clear presentation and explanation about online lectures
C1	Content quality	The quality of writing, videos, images, etc. to meet generally accepted standards.
I6	Enthusiasm while teaching	The enthusiasm of instructor while teaching using e-learning tools
C3	Learning materials are available and up-to-date	The prompt provision of learning materials
I4	Timely feedback	The instructor responses quickly to learners’ problems
I2	Proficiency in e-learning system	Ability to effectively manipulation the e-learning system and digital tools
C2	Course flexibility	Learners' perception of the efficiency and effects of adopting e-learning in their working, learning, and commuting hours
L4	Self-study and self-discipline	Ability to make herself or himself study and do something, especially something difficult
T2	Reliable technical infrastructure	The degree of accuracy, reliability, and consistency of the information

Ten most influential factors on the quality of e-learning from UTE-UD students’ perspective

🡪 Instructors/Teachers play a central role in e-learning

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3. SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

3.1. Teaching model

Blended learning

At the online class: Teachers organize discussion activities, summarize crucial knowledge and answer students’ questions.

Before each online class: Teachers send students recorded videos, documents, exercises

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3.2. For teachers

Slides are presented by diagrams, images, or insert video links;
Each video should range from 10-15 minutes;
Teachers need to represent lectures clearly, be easy to understand, speak at a moderate pace;
Teachers need to ask quick questions and practical examples constantly to increase the interaction with learners.

3. SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

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3.2. For teachers

Issue	Method/Form	Tools
Interact with students	Raise hands, chatbox	MS Teams, Zoom, Google Meet
Class management	Call the roll randomly	Ask participants to turn on camera�https://wheelofnames.com/vi/https://wheelofnames.com/vi/ https://quayso.vn/index.aspx
Give bonus point	Q&A, quick test	Raise hands, Forms (MS Office. Google)
	Online quiz	Kahoot: https://kahoot.com/schools-u/ Poll Everywhere: https://www.polleverywhere.com/ Plickers: https://get.plickers.com/ Testmoz: https://testmoz.com/ Forms (MS Office. Google)
	Puzzle game	Powerpoint. MS Access Crossword Labs: https://crosswordlabs.com/
Discussion	Teamwork	Break room (Zoom, MS Teams)
Discussion	Forum	LMS; MS Teams, Zoom (comments)
Documents	Ebook	Booklet Creator: https://bookcreator.com/

3. SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

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3.2. For teachers

3. SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

Puzzle game

Lucky wheel

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3.3. Methods for assessment

Assessment	Evaluation
Measures knowledge, skills, attitudes and beliefs	Determines the value of something
Improves learning quality	Judges learning level
Provides feedback	Shows shortfalls
Is ongoing	Provides closure
Ungraded	Graded
Process-oriented	Product-oriented

Nguồn: https://www.onlineassessmenttool.com/

“The flower is purple and is too short with not enough leaves.”

“I’ll give the flower some water to improve its growth.”

3. SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

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Formative Assessment	Summative Assessment
Throughout the course	At the end of the course or unit
Improve student’s learning	Evaluate student’s achievement
Little content areas	Comprehensive content areas
Monthly/Quarterly	Term-end
Monitoring the learning process	Assign grades or scores
Low weight of grades	High weight of grades

Source:

3. SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

3.3. Methods for assessment

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Content	Method/Form	Tools
Formative assessment	Q&A, Multiple choice, get feedback, homework	Forms (MS Office, Google), LMS Kahoot, Polleverywhere.…
Formative assessment	Group exercise	Padlet: https://padlet.com/ Eportfolio (Mahara, Blog, Googlesite)
Summative assessment	Multiple choice, online essay	Forms (MS Office. Google), LMS
Summative assessment	Summary exercise, online essay	Each student has different data

Reference: 27 Formative Assessment Tools for Your Classroom

https://shakeuplearning.com/blog/20-formative-assessment-tools-for-your-classroom/

3. SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

3.3. Methods for assessment

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3. SOLUTIONS FOR IMPROVING THE QUALITY OF E-LEARNING

3.3. Methods for assessment

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THANK YOU

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