PATA Micronesia Chapter Education Committee

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2025 - 2026 Business Plan

PATA Micronesia Education Committee

1. Carol Cruz, Chairperson
2. Susan Gooliyan, Co-Chair / GM, YVB
3. Monty McDowell, CEO/Principal Broker, AMI
4. Glenn Weber, Station Manager, Delta Global Services (retired)
5. Fred Granillo, Network Director, Pacific Islands SBDC Network
6. Edith E. DeLeon Guerrero, Sole Proprietor Marianas Business Consulting

Executive Summary

• Aligns with the 26th Micronesian Islands Forum - “Writing Our History, Determining Our Future”
• Focus: Training for customer service excellence & workforce development
• Collaboration with tourism offices, education partners, & Big PATA
• First Customer Service Training Series: July 21, 2025, in Yap
• Budget Request: $13,740

Mission & Vision

Mission:

• To provide accessible, high-quality training that fosters customer service excellence, and professional growth through collaboration and innovation.

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Vision:

• Inspire lifelong learning and elevate tourism standards regionally.

Committee Objectives

• Customer service training series starting for all islands
• Conduct a training needs survey across all member islands
• Provide at least one training session per island within 12 months.
• Establish working relationships with at least 2 regional educational or business partners by mid-year.
• Introduce AHLEI or similar certification programs to members
• Seek additional support with United Airlines or other carriers
• Research and pursue at least 1 grant or funding source

Implementation Timeline (2025–2026)

Proposed Budget Breakdown

• Airfare (Regional): $7,280
• Trainer Fees: $5,760 – $30/hr
• Incentives: $700

Total: $13,740

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Pursue in-kind contributions to offset program costs.

New Objective: Technology & AI Integration

Objective: Deliver future-ready training by embedding technology and AI.

• Add AI/digital literacy sessions to training
• AI trends in the hospitality industry

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New Objective: Information Sharing Platform

Goal: Establish regional knowledge-sharing platform

• Benefits:

• Share training materials and best practices

• Highlight success stories

• Build a learning library

Next Steps

• Finalize updated plan and timeline

• Get board approval for new objectives

• Launch training needs survey

• Identify trainers and tech partners

• Build digital sharing platform

Conclusion

• Strengthens skills and build capacity
• Promotes one Micronesia service standard rooted in culture and industry skills

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Deliver quality service and celebrate our shared identity.

Thank you!

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Q&A