Secondary Schools Onboarding Guide for Windows devices
Sign in faster with Edupass
Edupass (Sec 1 to 3 only)
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Edupass must be set-up by end 2026
1. Read your email
Step-by-step guide and instructions are sent to your school email address (e.g. @students.edu.sg)
2. Check School Website: sgs.moe.edu.sg
3. Approach School staff for help
ICT helpdesk: 9180 8151 (strictly for WhatsApp text message only)
Support and Resources provided to help your with a seamless set-up process
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Choose one
detailed steps to set up an authenticator is found in your email or school website
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Students who do not have a PLD or is currently using school loaned device, please approach the school ICT team separately.
If you face any issues, please whatsapp the ICT helpline and we will get back to you after EOY.
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Windows Devices
Overview of Edupass Setup
What you will be doing today:
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Before we begin, let’s have these ready.
1. Your PLD
Ensure your device is connected to the school's internet or a trusted Wi-Fi network.
Have your student email address ready (e.g. @students.edu.sg) with your existing MIMs account password.
2. Login Details
Use it to set up account
recovery so you can easily
fix login issues from home.
Optional but highly recommended
3. Mobile Phone (Optional)
Note: Edupass login details are the same as your existing MIMs login details
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Introduction to Windows Hello
Windows Hello is a feature in Windows 10 that allows you to securely log into your device using facial recognition, fingerprints, or a personal identification number (PIN), eliminating the need for traditional passwords.
Once set up, you will be able to have passwordless access to MOE apps on your PLD.
For Windows devices
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For Windows devices
Request a Temporary Access Pass (TAP) from your school ICT team if:
A TAP lets you complete the Windows Hello setup without Microsoft Authenticator.
No phone? Use a TAP
Once you have the TAP, proceed straight to step 4.
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Step 1: Sign in to your Microsoft account on your PLD (Optional, but recommended)
1a. Access Website
1b. Sign In
Sign in with your Edupass username and password (same login details that you currently use for MIMS).
For Windows devices
In your browser, go to: myaccount.microsoft.com
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For Windows devices
Step 2: Install and Set Up Microsoft Authenticator on your personal device (Optional, but recommended)
2a. Open Microsoft Authenticator
If you don’t already have it downloaded, install the ‘Microsoft Authenticator’ app from your respective app store.
2b. Enable Notifications
Open the app on your PLD and tap ‘Allow’ for notifications when prompted.
Android Download
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Step 3: Connect Microsoft Authenticator to your Account (Optional, but recommended)
3a. Open Security Info
Go back to: myaccount.microsoft.com
On the left panel, click ‘Security info’ Click ‘Add sign-in method’ and choose ‘Authenticator app’.
3b. Pair your account to the app
You will be prompted to Install the authenticator app, click on ‘Next’. Then, click ‘Show QR Code’.
If the video doesn’t work, click here.
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3d. Scan the QR Code using your authenticator
When prompted with the QR code on your computer screen, simply scan it using the app on your device.
3c. Adding your Edupass account
Open Authenticator, allow notifications, tap ‘+’, then choose ‘Work or school account’. Then click on 'Scan QR code' to initiate the next step.
Step 3: Connect Microsoft Authenticator to your Account (Optional, but recommended)
If the video doesn’t work, click here.
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Step 3: Set-up Passwordless Sign-in
on your personal device (Optional, but recommended)
3e. Find Your Edupass account
Open your Microsoft Authenticator App, click into your Edupass account
3f. Select “Set-up passwordless sign-in access”
Select ‘Passwordless Access’ within your account and follow through the steps shown. After this setup, you should be able to login without your password on a trusted device.
If the video doesn’t work, click here.
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4a. Open Windows Hello setup
On your PLD, go to Settings > Accounts > Sign-in options.
Choose your preferred login method between PIN, Facial recognition, or Fingerprint recognition.
Before moving on, verify it’s you by entering your Edupass login details*.
Step 4: Setting up Windows Hello
* Edupass login details are the same as your existing MIMs login details
If the video doesn’t work, click here.
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Step 4: Setting up Windows Hello (with TAP)
4a. Open Windows Hello setup
If you are using a TAP:
You will be prompted to sign in using the TAP
If the video doesn’t work, click here.
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For Windows devices
Step 4: Setting up Windows Hello
4b. Enroll Face, Fingerprint or PIN
If your PLD has a camera or fingerprint reader, Windows Hello will guide you through the set up.
Otherwise, create a PIN by following the steps shown then confirm it once. Your selected login method is what you will use to sign in to your PLD from now on.�(Minimum PIN requirement: 8 digits)
Fingerprint/Face ID set up
PIN set up
Important Note:
Ensure you do not forget your PIN as it will be required if biometric sign-in fails.
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For Windows devices
5. New Sign-in screen
Your PLD sign-in screen should now show Windows Hello.
Enter your PIN, or use your face or fingerprint to login to your PLD from now on.
Step 4: Your New Login Method
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Enjoy your new passwordless experience
You are done!
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Facing issues?
FAQs
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Contact your school ICT support if you encounter persistent issues that are not mentioned here.
Something doesn’t work during onboarding?
Windows Only
I forgot my PIN
Settings > Accounts > Sign-in options > Windows Hello PIN > "I forgot my PIN". Enter your Edupass password to set a new one.
I do not have a personal phone
Ask ICT for a Temporary Access Pass (TAP) to finish setup. Use your PLD for daily sign-in.
My PLD will not let me finish the setup (Any device)
Ask your school ICT team.
Any device
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Contact your school ICT support if you encounter persistent issues that are not mentioned here.
Something doesn’t work during onboarding?
My Microsoft Authenticator looks like the picture on the right. There is no passwordless sign-in option
Follow the steps below to remove your current authenticator, before re-onboarding
Find the Authenticator, click “Delete”
Go to your Authenticator:
You can now re-onboard your Authenticator. Follow steps 3a to 3f of the step-up guide
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