From Email Address
DMARC Policy Check - Phase 1
Outline
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QuestionPro does not check for the DMARC policy of the from email address added by the user. Due to this missing check, the users are able to send out emails with failed DMARC policy. Resulting in an increased rate of bounced emails.
Problem statement
QuestionPro will add a mandatory DMARC policy check for the custom from email address. This check will notify the user whether the DMARC policy is passing or not. If the DMARC policy of the from email address fails, the user will still be able to send out the emails but it may affect the email delivery. To authenticate the from email address th user will have to connect with the account rep to setup the SPF & DKIM key on their DNS.
Solution
Wireframes
Click on Add From Email
Add new from email
After a new email is added Verification & DMARC status will be displayed
Add new from email
On hover options on the row
Add new from email
Explanation of the issue on the tooltip. The icon will lead to a help file
Add new from email
The user will be able to use the email if DMARC fails & Verification is done
Compose
Display of DMARC status notification while sending
Compose
Any Questions?
nilesh.batra@questionpro.com
Phase-2 Wireframes
Updated message for DMARC check
Add new from email
Don’t allow the users to use the unverified from email address from the dropdown
Compose
Disable the send button if the from email is unverified
Compose
Admin option to verify email- new icon
Add new from email
The user will NOT be able to use the email if DMARC fails/passes & Verification is not done
Compose