1 of 14

BEHAVIORAL HEALTH SERVICES DIVISION�2024 AND BEYOND

NICK BOUKAS, DIRECTOR

INVESTING FOR TOMORROW, DELIVERING TODAY.

Investing for tomorrow, delivering today.

2 of 14

2

Investing for tomorrow, delivering today.

3 of 14

MISSION

Behavioral Health Services Division, along with our partners, is committed to improving New Mexico’s Behavioral Health System, driven by health equity, quality and access to service for all New Mexicans.

​

3

Investing for tomorrow, delivering today.

4 of 14

VISION

To create the highest quality behavioral healthcare system available to all New Mexicans

​

4

Investing for tomorrow, delivering today.

5 of 14

BHSD LEADERSHIP

5

Nick Boukas

Division Director

Jacqueline Nielsen

Deputy Director

Policy

Tami Spellbring

Deputy Director

Clinical

Ricky Martinez Jr.

Deputy Director

Finance

TBA

Deputy Director

Stakeholder

Investing for tomorrow, delivering today.

6 of 14

STRATEGIC PLAN

  1. Enhance the Behavioral Health System of Care that includes prevention, crisis, treatment and recovery
  2. Strengthen and expand the Behavioral Health workforce
  3. Reduce administrative obstacles to improve access to care
  4. Improve Divisional administrative process to improve staff workflows

​

6

Investing for tomorrow, delivering today.

7 of 14

ENHANCE THE BEHAVIORAL HEALTH SYSTEM OF CARE THAT INCLUDES PREVENTION, CRISIS, TREATMENT AND RECOVERY

  • Implement evidence-based practices for prevention, treatment and aftercare support to improve long-term outcomes.
  • Improve data collection and reporting systems to monitor progress for program improvements.
  • Enhance programs under the crisis system for better integration with data sharing and learning opportunities.
  • Pursue sustainability of the 988 line that is connected to the 911 interface and system.

7

Investing for tomorrow, delivering today.

8 of 14

RESPONDING TO PEOPLE IN CRISIS

8

“While a crisis cannot be planned, we can plan how we organize services to meet the needs of those individuals who experience a mental health crisis. It can also lead to hope, recovery and action.”

(International Declaration, 2019)

(Trust, 2022)

Investing for tomorrow, delivering today.

9 of 14

9

(Trust, 2022)

Investing for tomorrow, delivering today.

10 of 14

CCBHC UPDATE

Key NM Accomplishments: 

    • Implemented provider Learning Collaborative
    • Established draft PPS rates 
    • Finalized CCBHC program criteria and service codes
    • Developed a joint certification and review process for prospective Demonstration CCBHCs. 
    • Provisionally certified 6 CCBHCs (eligible to enter the Demo in year 1):

Next Steps/Timeline 

    • Finalize PPS rates and cost model and project CCBHC program costs: May 2024
    • Reconvene Provider Learning Collaborative: May – December 2024 
    • Fully certify CCBHCs: April – November 2024 
    • Develop data collection and reporting systems: April – November 2024
    • Develop statutory, policy, and regulatory guidance: April – Nov 2024. 
    • MCO Letter of Direction and Provider Supplement: Oct 1, 2024.

Go-live January 1, 2025!

10

Investing for tomorrow, delivering today.

11 of 14

STRENGTHEN AND EXPAND THE BEHAVIORAL HEALTH WORKFORCE

  • Focus on streamlining provider credentialing process (work with Medical Board, MCOs and RLD)
  • Focus on rural/underserved areas
  • Explore options for career ladders (CPSW)
  • Increase use of EBPs by providing free training, ongoing support and by providing expanded rates for 5 EBPs (FFT, MST, EMDR, TF-CBT, DBT)

11

Investing for tomorrow, delivering today.

12 of 14

REDUCE ADMINISTRATIVE OBSTACLES TO IMPROVE ACCESS TO CARE

  • House Memorial 12
  • Improved internal collaboration between divisions to ensure consistent  messaging to providers 
  • Improved clarity and consistency between NMAC and Behavioral Health Billing & Policy Manual 

​

12

Investing for tomorrow, delivering today.

13 of 14

IMPROVE DIVISIONAL ADMINISTRATIVE PROCESS TO IMPROVE STAFF WORKFLOWS

  • Improved and streamlined internal workflows and processes to increase effectiveness and efficiencies on how we better work with our external partners
  • Reorganization efforts aimed at building synergies
  • Consistent messaging from the Health Care Authority, specifically BHSD, MAD and DHI

13

Investing for tomorrow, delivering today.

14 of 14

INVESTING FOR TOMORROW, DELIVERING TODAY.

Investing for tomorrow, delivering today.