How the NHS works

Resources to help learners understand the Guide for Migrants.

Match the words to the pictures

Match the words to the pictures

What will happen when I call 111?

Click here for a worksheet to help you.

What will happen when I call 111?

Thank you for calling NHS 111. Please press 9 to continue.

If you’re calling about cold and flu symptoms, press 1. Or press 2 to continue.

If the person you’re calling about is under 5, press 1. For all other age groups, press 2.

You can get help from 111 online, including how to arrange an urgent supply of your repeat medication at 111.nhs.uk. Press 1 to get this link in a text. Or press 2 to continue.

There may be a short pause while we connect you to your local 111 provider.

Click on the button to hear the recording.

What do I need to do when I go to the website?

Now click here for a worksheet..

Go to: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy and type in ‘Leeds’.

Find these words in slide 3:

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Urgent

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Interpreter

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Dialling

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A range of

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Minor illnesses

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First-aid

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Clinical advice

How the NHS works - Vocabulary

Can you match them with the meanings?

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• Somebody who can speak your language and translate into English.

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• Help that you can usually get from doctors about your health.

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• Putting the phone number in to your phone.

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• Coughs/ sore throats/ headaches/ colds.

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• Lots of different types of something

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• Very serious - needs help immediately

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• Help with medical problems before you get to a doctor or the hospital.

1. You can contact the 24-hour service NHS free phone line by _________ 111 to get free health information and advice.

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1. You can ask for an ___________ in your language by saying “__________ please”.

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1. Pharmacists can offer _____________ and medicines for a range of ______________.

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1. You can also buy _____________ for _____________ or ________ supplies in a pharmacy or supermarket.

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1. If your tooth is painful then you should call 111 for ____________ dental care services.

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Use these words in the sentences:

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Medicines

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Urgent

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Interpreter

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Dialling

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A range of

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Minor illnesses

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First-aid

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Clinical advice

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How the NHS works - Gap fill

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Read/ Listen to the information on Slide 3 and answer the questions:

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1. How can I get medical help and advice on the phone?

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1. How can I get somebody to help me with understanding and being understood?

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1. What can a pharmacist help me with?

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1. How can I find my nearest pharmacy?

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1. Where do I need to go if I need an eye test?

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1. What should I do if I have toothache?

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How the NHS works - Comprehension

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TIP: encourage learners to keep a list of their own keywords.

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Look at slide 10. Can you find words with the meanings below? Look, and then check by listening to the words.

Things that you can do to prevent pregnancy.

Help with an illness or condition that you need for a long period of time.

A medical opinion about what illness or condition you have.

Worries about feelings and thoughts that are making you ill.

Services for pregnant women.

Places where you can get advice about sex, contraception and pregnancy.

A small break in your bone.

A place where you can go to see a GP without an appointment.

Give your personal details to a GP so that you can get appointments.

Look at slides 7 & 10. Read/ listen to the questions below and see if you can find the answers:

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I think I’m pregnant. Where can I go for advice and help?

Ow! My tooth hurts. What should I do?

How can I find a dentist?

I’ve hurt my wrist. I think it’s broken! What should I do?

Where can I buy cough syrup?