IBI - VIRTUAL EMPLOYEE ONBOARDING

IBI Healthcare Institute

WHAT WE WILL

TALK ABOUT

• Meeting Some Key Executives
• Communication Channels
• Organizational Chart
• Our Key Metrics
• Rules and Regulations
• Expectations
• Pay Discussion
• Pay Structure
• Payment Method
• Q&A

TELL US MORE ABOUT YOU!

• Name
• Where are you from?
• Share an interesting fact about yourself

MEETING SOME KEY EXECUTIVES

ORGANIZATION CHART

Our Key Metrics

Solutions-Driven

Curiosity and Self-Development

Positive Energy

Sense of Urgency

Respectful of Others

These represents the important qualities and behaviors that we expect from our team members.

COMMUNICATION CHANNELS

• Effective communication is crucial for better team collaboration, especially as a virtual partner.

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• IBI Healthcare Institute offers multiple ways to communicate such as E-mail, Google Chat, WhatsApp, SMS and Calls (through Sangoma).

RULES AND REGULATIONS

• Follow your assigned schedule to avoid disrupting operations. Notify your supervisor 2 hours prior if you can't come in. Failure to do so may result in disciplinary action or termination.
• Don't make up lost hours on your day off; you won't be paid for those hours.
• Overtime needs prior approval and is limited to 8 hours a day.
• Tardiness is not tolerated and may result in disciplinary action.
• Power Outages - you should forward a ticket # of the outage or advisory to team lead. Especially for multiple outages in 1 day.
• Additionally, you should have a backup internet source like mobile data

• Using third-party apps to cheat the system, like auto-clicker or programs that simulate productivity while being away from the keyboard, is strictly prohibited. The system can detect such apps, and their use may result in termination.

• Do not lie. Be accountable and act on it.

Ensure your out-of-office emails include the following details:

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1. Dates out of the office.

2. Expected return date to work.

3. Coverage of duties during absence.

4. Mode of contact in case of emergency.

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Always cc your supervisor.

Out of Office Email Protocol

PAY DISCUSSION

• IBI Healthcare pays virtual partners using a NET15 payment structure, meaning payment is received approximately 15 days after invoicing.

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• This is more convenient than the NET30 structure used by some U.S. companies.

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• NET15 provides predictable income, improved cash flow management, time to address discrepancies, and alignment with billing cycles.

PAY DISCUSSION

Payment and invoicing schedule:

• Work weeks are in Week 1, Week 2, Week 3, Week 4, Week 5, and Week 6.
• Invoice is sent on Friday of Week 2 for Week 1 and Week 2, and on Friday of Week 4 for Week 3 and Week 4.
• Payday for Week 1 and Week 2 is on Friday of Week 4 (may come earlier than expected).
• Invoice is sent on Friday of Week 6 for Week 5 and Week 6.
• Payday for Week 3 and Week 4 is on Friday of Week 6.

PAYMENT STRUCTURE

Yellow Highlight

Week 1 and Week 2 (work weeks)

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Red Line

Week 1 and Week 2 sending of invoice

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Orange Highlight

Week 3 and Week 4 (work weeks)

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Green Line

Pay day for Week 1 and Week 2

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2nd Red Line

Week 3 and Week 4 sending of invoice

PAYMENT METHOD

• Payment for services will be made through Payoneer, Moneygram, Western Union, Remitly or Bill.com depending on your location.

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• Remitly, Payoneer, Moneygram, and Western Union are for individuals in Nicaragua, while Bill.com is for those in other countries.

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• Payment information will be requested upon receipt of the first invoice.

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• For the other payment methods mentioned above, your bank account number is required. For Bill.com, however, we need your personal email, home address, phone number, bank account holder name, and SWIFT/Bank and Branch CODE.

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PAYMENT METHOD

• Invoice - Tutorial Video

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• Invoice

• Send an email to Dr. Shulik.
• Attach the invoice
• Send it to invoices@ibihealthcare.com.
• CC: Dr. Maxim Shulik at Maxim.shulik@ibihealthcare.com, Dr. Maxwell Bempah at maxwell.bempah@ibihealthcare.com, and Joe Mopada at Joemarie.mopada@ibihealthcare.com.

Remember Our Key Metrics?

Solutions-Driven

Curiosity and Self-Development

Positive Energy

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Sense of Urgency

Respectful of Others

These qualities are assessed through performance evaluations, team feedback, and observation of behavior in the workplace.

BENEFITS ELIGIBILITY

If you have reached your 90-day probation, you are already eligible for the following benefits:

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• Annual Healthcare Credit ($200)
• Referral Bonus ($100)
• 130% local holiday pay (no work no pay)
• Quarterly Performance-based bonus
• 1 week PTO (7 Days)
• Annual Merit Increase

IBI Healthcare Institute provides employees with paid time off (PTO). PTO may be used for vacation, sick time, or other personal matters.

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PTO (Paid Time Off)

Eligibility:

All full-time regular employees are eligible to receive PTO after completing 90 days of employment.

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For any planned time off, whether short or long period, employees must submit a request to their manager at least two (2) weeks in advance.

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If an employee is unable to work due to illness or an emergency without prior notice, they must inform their supervisor at least two (2) hours before their shift.

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In serious cases, emergency contacts may notify us on their behalf if the employee is unable to do so.

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FAQs

• When do I receive my first payment?
• Following a NET15 structure, you will receive your first payment 15 days (or sooner) after sending your invoice

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• Who do I reach out to for technical support?
• Send an email to it@ibihealthcare.com, cc your supervisor or team lead

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• Where do I clock in and what software am I going to use?
• IBI Healthcare Institute will provide you with credentials for tools and softwares that we use. Our IT team will walk you through on how to use these tools and softwares.

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• Who do I reach out to for questions about my payment or invoice?
• Send an email to invoices@ibihealthcare.com, cc Dr. Maxim Shulik and your supervisor or team lead

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• Who do I reach out to for performance, staffing, and/or conflict issues, etc…
• Send an email to hr@ibihealthcare.com

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EMAIL ADDRESS

hr@ibihealthcare.com

THANK YOU FOR LISTENING!

Reach out for any questions.

Welcome to

the team!