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How can we market these products?

We partner with one of the leading marketing agencies for small and medium-sized businesses in the US, and we can connect you with them during our onboarding process.

Where do additional sales come from?

More Site Visits: A larger product catalog drives more traffic from search engines to your site.
More In-Store Visits: Increased site traffic leads to more in-store visits, as search engines tend to recommend local stores to customers.
Higher On-site Conversion: Your website currently shows only readily available inventory. With a larger catalog, more customers will find what they're searching for.

What results have your other customers seen?

We've partnered with online retail customers of Alliance and All Media Supply for over two years now. Over 90% of our retailer customers achieve profit increases that exceed our monthly platform fees. Through our platform alone, many retailers have doubled, tripled, or even quadrupled their online sales.

Pricing

Pricing depends on the complexity of the integration with your store. It typically ranges from $500-2000 per month.

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Product

FAQs about the Conduit Product

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How does this actually work?

Conduit creates an integration between your online store and/or Point of Sale (POS) system and distributors' warehouses. You'll receive real-time inventory feeds from distributors instead of manually uploading products to Shopify or your POS. This means no more inventory management, order-taking, or shipping—simply boost your sales while the distributor handles everything else.

How do I get paid for drop-ship orders?

You get paid upfront when the customer places an order, just like any other transaction on your Shopify store.

How do I get billed for dropship orders?

Conduit sends you a weekly invoice covering the wholesale product cost plus the distributor's pick, pack, handling, and shipping costs for dropshipping.
Most of our customers pass these PPH and shipping costs to their customers through Shopify, either as a flat shipping fee (e.g., $6 or $8 per order) or as variable rates based on weight and order size. We'll help you set up whichever option you prefer in Shopify.

Are prices of all dropship products fixed, or can I change them?

Products all get populated within your store at the distributor’s MSRP. After that, you still have the ability to edit the price of each product on a one-off basis.

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SKU and Inventory Updates: How often is product information updated?

Product details (descriptions and photos) are updated daily at midnight ET.
New product releases appear at midnight ET on the day the supplier adds them.
Inventory levels update every 15 minutes to help you avoid stock-outs.

Are Record Store Day products available as part of your data feeds?

Yes, Record Store Day SKUs are included in our product feeds. Each item has a "Record Store Day" tag, allowing you to easily organize them into a separate collection on your site.
Please note that the Record Store Day SKUs are not available for Dropship. They will be included in your wholesale orders.

Are prices of all dropship products fixed, or can I change them?

We can apply universal markups across the catalog in any of the following ways, for an additional charge:

% markup over MSRP (e.g., mark up all products in the catalog to 10% above MSRP)
Fixed $ markup over MSRP (e.g. mark up all products in the catalog to $4 above MSRP)
% markup over cost (e.g., mark up all products in the catalog to 50% above wholesale cost)
Fixed $ markup over cost (e.g. mark up all products in the catalog to $15 above wholesale cost)��

Are New Releases available as part of your data feeds?

Yes, new releases appear in your storefront at midnight after the supplier adds them. Each item includes both a "New Release" tag and a "Release Date: [RELEASE DATE]" tag.

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Are pre-orders available as part of your data feeds?

Yes, when a supplier adds a pre-order product, it appears in your storefront at midnight that day. Items receive tags "Pre-Order" for easy collection sorting, along with a "Release Date: [RELEASE DATE]" tag. These pre-order tags automatically disappear on the release date.
Please note that pre-order inventory and release dates are subject to change. Suppliers may delay production, pushing out the release date, or cancel production of pre-order items entirely. We recommend listing only pre-order items with inventory available (not listed as “0” in Shopify). If pre-ordered items do become backordered and customers request returns, we'll help you report this back to the supplier.

How can I make the dropship experience unique to my store?

All dropship orders include a packing slip in the box featuring your store's logo and a custom message. We'll help you create this personalized packing slip during your feed setup.
You can also choose to have dropship orders sent to your store first. This allows you to use your own packaging or offer in-store pickup for more personal customer interaction.��

Can I clearly label a product as “Online Only”, so that customers don’t expect to be able to get it from my store?

Yes, we recommend installing the https://locationinventory.info/ app on Shopify. This will allow you to list inventory location information directly on your product pages.

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Shipping, Inventory Management & Logistics

FAQs related to Shipping, Inventory Management & Logistics

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How fast is shipping from the distributors? And how much does it cost?

Our distributor partners offer the below ship methods. You can read about the speed and cost of each of these shipping options online. You can also email us at sales@conduitcommerce.com for rate cards.

Normal: USPS Media Mail or USPS Ground Advantage (when media mail is not permitted)
Express: USPS Priority Mail

Returns Management: How are returns handled with this integration? Who manages the return process, and are there any additional fees involved for restocking or processing returns?

Forward returns requests to support@conduitcommerce.com. We'll email both the customer a return shipping label and you a detailed cost breakdown—including original shipping,

return shipping, pick/pack/handling, and restocking fees. You can factor these costs into the customer's refund in Shopify. Since you'll be billed for these costs at week's end, most retailers deduct them from the final refund amount.

If a customer receives a damaged product, there are no costs associated with the return.

What if there is a really hot product which stocks out quickly and I have to issue a bunch of returns?

This won't happen because, unlike other platforms that maintain their own database, our inventory syncs directly with the supplier's system in real time. Our database is the supplier’s systems.

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What if another site lists the same hot product I just listed at a lower costs, and I have to issue a bunch of returns?

We'll assign you a dedicated customer support representative to help with return labels and customer communication during these situations. For orders that have already shipped, customers have a clear incentive to return the product to receive their refund. Your dropship packing slips can include the standard return policy, which explains that original shipping, return shipping, pick/pack/handling, and restocking fees will be deducted from refund amounts.

What if a product I already have in stock is also listed on my online store for dropshipping through Conduit?

During setup, if two products have matching SKU numbers, we'll help you establish rules to determine which

source (your store or the supplier's warehouse) takes priority.

For products with the same UPC that you already stock in-store, we don't create duplicate listings—instead, we add them as additional inventory locations. The total inventory shown for that UPC will combine your in-store stock with inventory from distributors.

Can customers choose between in-store pickup and home delivery for dropship orders?

Yes, customers can choose between in-store pickup or direct home delivery when placing an order for a distributor-housed product through your Shopify store.

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Order Tracking and Notifications: How do customers get notified when orders are confirmed, shipped, etc.?

Yes, our distributor partners provide tracking information for all processed orders, which automatically syncs to your Shopify store through our Fulfillment feed. Shopify then sends timely email and text updates to keep customers informed of their order status.

Insurance for Packages: Does Alliance insure each package in transit? If not, is insurance available as an option?

They do not, however there are a lot of different insurance add ons (i.e. ROUTE shipping insurance) that customers can purchase for very reasonable prices during checkout that will offer them package coverage.

Customer Support for Damaged Packages: In the event a package arrives damaged, who should customers contact? Does Alliance handle customer service for these cases, or would our store be responsible for managing those inquiries?

Customers can contact you and subsequently you can reach out to us and we can help you get a replacement issued.

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Implementation & Support

FAQs related to Implementation & Support

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Integration Testing: Is there a way we can preview how products will appear in our store before going live?

When the Conduit platform's feeds are activated, all products initially appear as drafts. You can then publish products individually or by collection, using tags to organize them.
All Conduit-imported products are marked with a "cc-import" tag. You can filter by this tag and create collections with it in Shopify's Products page.

Support and Troubleshooting: In case of issues with the feed or inventory data, what kind of support do you offer?

You'll have a dedicated contact for troubleshooting. We respond within 24 hours on business days (next business day for weekend inquiries). While resolution time varies by issue type, most problems are resolved within two business days.