MakeHaven Facilitator Orientation

Makin’ Awesome

New Facilitator Portion

Welcome new facilitators!

Goals of Orientation

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• Clarify - Establish shared understanding of role of facilitator and expectations of conduct.
• Connect - Get to know some of the other facilitators.
• Collaborate - Exchange of best practices and brainstorm resources that empower activity.

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Clarify

Establish shared understanding of role of �facilitator and expectations of conduct.�

Goals of MakeHaven

Mission: Be a community makerspace that educates and empowers people by facilitating independent interest-driven projects, hands-on experiences and access to technology.

Which means we...

• Empower by removing mystery behind technology & tools.
• Help people achieve what they could not alone.
• Give people a taste of the future.

Facilitator

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a person who facilitates, inspires and empowers members of the MakeHaven community to movement on acts of making which were previously daunting. Helps turn ideas into reality. Move people out of their comfort zone to achieve projects they could not do alone.

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Limits to Obligation

Right and responsibility to say no to anything you don’t want to do or that makes you feel uncomfortable.

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For example: if a member asks you to help with lifting something heavy, you have no obligation to do so. Protect yourself.

Facilitators are here to help members learn tools and skills, not to do the work for them.

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Work with them, not for them. If they want to have someone else do it, they can post it as a job on MakeHaven’s slack channel for a member to claim.

Role: Engage

• Help organize and participate in at least 1 community activity related to your focus area per 6 month appointment.�
• Ensure that people from every skill level and background are encouraged and empowered to take part in your area.

How?

• Check Slack daily
• Post an inspiring photo (ideally) and/or message about what went on during your facilitator hours to your area channel(s), or if your hours were quiet, post a project, idea, or resource note on Slack (5 minutes)

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Examples

Role: Create resources

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• Design and execute at least 1 sample project per 6 month appointment that can be displayed in MakeHaven/one the projects page of our website/project book. �
• Provide at least 1 new resource for the community (a blog post, a learning guide, badging checklist, video) per 6 month appointment.

Examples

Role: Cultivate positive community

• Be a leader in discerning how to best organize the space; keep the areas related to your focus clean. �
• Serve as a role model by demonstrating strong adherence to MakeHaven policies.�

How?

• Treat people with respect.
• Use appropriate language.
• Lead by example: follow all MakeHaven policies

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Sexual Harassment/Inappropriate Activity

All members should feel welcome and comfortable in the space.

Sexual innuendos, comments that suggest inequality or less-thanness, and other seductive behavior is not permitted.

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Hold Each Other Accountable

We are collectively responsible for the culture of the community.

If you witness an facilitator or member doing something potentially inappropriate, consider intervening if appropriate or talk with offender after.

Any member can give any kind of feedback at makehaven.org/feedback

Staff are available to assist with problem solving.

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Role: Supplies and Equipment

• Keep an eye on supplies in your area of work. Request reorders when running low. Suggest new equipment and supplies.�
• Regularly inspect tools and equipment for your focus area. Report or maintain as necessary.�

How?

• Supply request clipboard in woodshop window, or message on Slack/email Kate

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Role: Offer Support

• Support members using and learning about various pieces of equipment.

TIP: Be aware that we are a place opening up technology to as many people as possible. Understand that it might be uncomfortable for someone to be singled out for their difference, even in a positive light.

• You have a lot of knowledge but be sure not to talk too much at people.

Key Question: Am I helping this person or group discover and explore themselves?

Role: Develop Leadership

• Identify others who can take on a volunteer role. Coach them and make a recommendation for who is the next facilitator following your tenure.

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Question: What Makes a Good facilitator?

Consider what makes a good facilitator. Start taking to people about their interest level before your 6 month term ends.

Badging Process

• Established for each tool on tool page. �
• All or some of the following steps.�
• Watch Video > Take Quiz > Checkout �
• Confirm member has an ID. If not, confirm they are on member list. Facilitators, staff or identified badgers can add badges in areas of their expertise after checkout.�
• Demonstration: Adding a badge. https://www.makehaven.org/pending

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Becoming a Badger

1. Earn Badge (then observe badging if desired)
2. Conduct Badging Under Supervision of Experienced Badger
3. Let staff know to add you to the Badger list.https://www.makehaven.org/coordinator/schedule

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Support for Facilitators

Equipment Purchase - We will support facilitators in improving the areas where there is member support. The basic process is to add to wish list, and encourage member feedback. It is then reviewed by staff with consultation of facilitator, and if approved we work on finding the best deal.

Event Support - If you hold a special member or prospective member event we will put reasonable resources to supplies and snacks. Check with staff.

First aid training - Free training to give life saving skills.

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Policies To Help People Remember

Only members use badged tools

Waivers + guest IDs for all guests; parental waiver + supervision required for minors

Storage: standards, set the example

VOCs - hood rules

Paying for Materials

Considerate music volume -- music controls sheet

Cleanup remider -- Cutting down wood / Laser scraps, etc.

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Examples from Slack

New & Returning Facilitator Portion

Welcome back, facilitators!

Returning Facilitator Review

• Facilitators are here to help members learn tools and skills, not to do the work for them.
• Goals: 1 project, 1 event, 1 resource
• Be a role model for community standards
• Maintain areas and supplies
• Staff support: Equipment Purchase - Event Support - First aid training

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Common Situations

• People and children
• People who are late
• Random visitors
• Messes
• Safety concerns
• Supplies
• Complaints
• VOCs

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Resources for Members

• Videos
• Tool Pages
• Library
• Projects / Blogs
• Slack
• Business Coach
• Startup Desks & Workspaces

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• Materials Store
• Wish List
• File Bucket
• Facilitator Calendar
• Name Helper
• Example objects
• Accident Injury Form
• Referral program

Some new(ish) stuff

• Photo wall: Instax camera/photo wall
• Also as always #made-at-makehaven
• #Facilitator-hours slack channel
• Facilitator cheat sheet
• Real life pinterest

Connect

Get to know some of the other new facilitators.

Introductions

Mix of returning and new facilitators.

• Your name
• Focus area of animating, + any secondary area
• Short summary of applicable background and interests
• Goals of participation in facilitator program

Collaborate

Increase awareness of existing and identify new resources that empower activity.

Pair up

Pair up with another facilitator brainstorm projects/collaborations on the brainstorming sheet

• How can we collaborate between areas?

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• What projects/events/meetups/field trips etc. could you bring to your area?

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• What other area(s) are you interested in learning?

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Focus Areas

Textiles - Using sewing machines, serger, embroidery machines, and other similar tools.

Woodworking - All the tools in the woodshop.

3d printing - Plastic, resin, carbon fiber 3d printers, scanning, and modeling process.

Arts - Printmaking, screen printing, sculpting, digital art, miniatures, casting.

Culinary - Brewing, cooking and food science.

Electronics - Microprocessors, circuit board making, computers and radio communication.

Digital Cutting - Laser cutters, Vinyl cutters and beginner CNC.

Metal Shop - coming soon! Bridgeports/metal lathe likely first. Jewelry making to come

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Where is collaboration possible?

Share out

• Each group share 1 project and 1 collaboration�
• What concerns and questions do you have about the role?�
• Ideas for making our community better.

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THANK YOU!!

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END