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nicola.doppio@trentinoinnovation.eu

www.trentinoinnovation.eu

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Ideate your BOT

with Design Thinking!

Nicola Doppio

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Venerdi 2 marzo

Sabato 3 marzo - Colazione 8:30

9:00 – 9:30

Registrazione

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9:30 – 10:00

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10:00 – 11:00

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11:00 – 13:00

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13:00 – 14:00

Pranzo buffet

Pranzo buffet

14:00 – 16:00

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16:00 – 19:30

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19:30 – 20:00

Cena buffet

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20:00 – 23.00

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Premiazione e rinfresco (19:00 – 20:30)

[teamwork] Ideazione BOT con Design Thinking

[Sessioni parallele] Incontra il cliente e scopri le sfide

Programma

[teamwork] Sviluppo MVP #1 bot

[teamwork] Interim check con users (20.00 - 21.00) e redesign

[teamwork] Sviluppo versione MVP #2 bot

[teamwork] Sviluppo versione MVP #2 bot

[teamwork] Preparazione presentazioni (long + short) (16:00 - 17:00)

[Sessioni parallele] Presentazione risultati al cliente (2 sessioni in serie: 17:00 – 17:30 - 18:00)

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[Sessione plenaria] Presentazione

[Sessione plenaria] Pitch team e formulazione giudizi (17:45 – 19:00)

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1. Don’t jump to solutions

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2. Diverging + Converging

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3. Co-operative

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4. Human - centred

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5. Build to think

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Design Sprint

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2. Sketch solutions (IDEATION)

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2. Sketch solutions (ideation)

SKETCHY IDEAS

  • Ideas are described in visual terms (simple drawings)
  • Sketchy idea = one A4 sheet divided in 3 panels (large post its)
  • Self-explanatory: choose right words
  • Nice and neat (no gold-plating)
  • Give ideas titles
  • Team members do this independently (deliver 1-3)
  • Anonymous

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Sketch what?

  • People doing something
  • Touchpoints (mobile, apps, web, email)
  • Close up on mockups of interfaces for design of functionalities
  • Other objects

2. Sketch solutions (ideation)

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  • Before. User, context and problem. Why s/he interact with the bot? what’s the value that s/he seeking from it?
  • User’s actions. What does the user have to do in order to get that value? Typing something? Speaking? Clicking buttons? Etc.
  • Bot’s actions. what does the bot do in order to deliver that value? what’s behind the scene to make that possible? (e.g.: data, algorithms, your secret sauce, etc.)

2. Sketch solutions (ideation)

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3. Decide your solution

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3. Decide your solution

1. Museum

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2. Speed critique

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3. Vote

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4. Review and remix

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3. Decide your solution

3.1 Museum

  • hang all ideas on the wall
  • no presentation, no explanations, no pitches
  • observe all sketches alone, silently
  • add post its with questions and concerns

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3.2 Speed critique:

  • Gather around a sketch: team members NOW comment and discuss concern and questions and write them down on sticky notes.
  • The creator explains any missing aspect or misunderstandings
  • Allocate the same time on each idea (e.g. 5 mins each)
  • Do not try to come up with a new solution on the spot

3. Decide your solution

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3.3 Vote the solution(s)

  • Vote the most liked ones (using dot-voting: e.g. 5 dots each team member)
  • Dot-voting will result in a heat map on most appealing ideas
  • Call the CLIENT / BOSS who will listen to these options and gives “supervotes”
  • Most voted will be the foundation of your prototype. Then you have “maybe laters”

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3. Decide your solution

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3.4 Review and remix

  • You can improve/review/update the idea
  • You can include parts of other ideas
  • Keep the format (A4, 3 panels)

..iterate..

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3. Decide your solution

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3. Decide your solution

1. Museum

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2. Speed critique

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3. Vote

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4. Review and remix

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