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Misoflowers • Florist Shop

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Buying a bouquet of roses with Misoflowers

Third party Google Assistant App

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Misoflowers Florist Shop

Buying roses workflow

This deck presents a workflow for ordering 10 roses with Misoflowers (a 3rd-party integrated with the Google Assistant)

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This example flow shows unique details for:

— Using a carousel to display inventory

— Adding detailed “Notes” to the transaction

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NOTE

To experience this workflow with TTS audio, please install the following chrome extension: speak in slides

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<Hi, how can I help?>

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< OK. Here’s Misoflowers. >

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<< Hi, I'm your florist at Misoflowers. Who’s the special person you'd like to send flowers to today?>>

TIP: Greet your visitors and get them engaged with a follow-up question.

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< >

TIP: Be ready to parse the contact name from the user’s response (for example, “to auntie Lola”)

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<< Nice! I can put together a bouquet of roses for them. How many roses should I use? >>

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<< To get started with delivery, can you tell me the zip code? >>

In this example the third-party is collecting the delivery address directly instead of using the API call AskForDeliveryAddress(). Misoflowers chose to ask for the zip code first to quickly narrow down options.

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<< Got it. Mountain View, California. And what's the street address?>>

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<< Any special message that you want to include?>>

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TIP: Because this is a yes or no question, users might start their sentence with ”Yes”. Be ready to parse that out from the user’s actual response.

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<< Have a look. Did I get the message right?>>

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TIP: Because this is a yes or no question, users might start their sentence with ”Yes.” Be prepared to handle transcription errors as well. To give the user a chance to make corrections, Misoflowers added a step to verify the user’s message before sending.

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<<Lovely. Now, in case we need to reach the person you’re sending this to, what’s the best number?>>

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< >

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<< Alright. Here’s your order summary. The total is $35. Are you ready to place the order?>>

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Prefix added by Misoflowers retail store:

Alright.

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Text from the API template:

Here’s your order summary. The total is $35. Are you ready to place the order?

Place order

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Place order

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Place order

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Place order

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Place order

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Place order

TIP: Google handles purchase authorization based on the user's settings (if needed, our risk assessment could kick off an additional step like a CVV request).

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< >

Place order

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Place order

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< You’re all set. The roses will be on their way soon. >

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< To get your order faster next time, I can sign you up as a Misoflowers member. Want to do that? >

TIP: This receipt card serves as a condensed record of the recently placed order. The user also has a fast and simple way to sign up as a Misoflowers member after the purchase is complete.

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Create account

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Create account

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Create account

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Create account

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Create account

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<Alright! You’re all set>

Create account

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