1 من 51

Misoflowers • Florist Shop

​

Buying a bouquet of roses with Misoflowers

Third party Google Assistant App

2 من 51

Misoflowers Florist Shop

Buying roses workflow

This deck presents a workflow for ordering 10 roses with Misoflowers (a 3rd-party integrated with the Google Assistant)

​

This example flow shows unique details for:

— Using a carousel to display inventory

— Adding detailed “Notes” to the transaction

​

NOTE

To experience this workflow with TTS audio, please install the following chrome extension: speak in slides

2

3 من 51

<Hi, how can I help?>

4 من 51

5 من 51

6 من 51

< OK. Here’s Misoflowers. >

7 من 51

8 من 51

9 من 51

<< Hi, I'm your florist at Misoflowers. Who’s the special person you'd like to send flowers to today?>>

TIP: Greet your visitors and get them engaged with a follow-up question.

10 من 51

< >

TIP: Be ready to parse the contact name from the user’s response (for example, “to auntie Lola”)

11 من 51

12 من 51

<< Nice! I can put together a bouquet of roses for them. How many roses should I use? >>

13 من 51

14 من 51

15 من 51

16 من 51

<< To get started with delivery, can you tell me the zip code? >>

In this example the third-party is collecting the delivery address directly instead of using the API call AskForDeliveryAddress(). Misoflowers chose to ask for the zip code first to quickly narrow down options.

17 من 51

18 من 51

19 من 51

20 من 51

<< Got it. Mountain View, California. And what's the street address?>>

21 من 51

22 من 51

23 من 51

<< Any special message that you want to include?>>

24 من 51

TIP: Because this is a yes or no question, users might start their sentence with ”Yes”. Be ready to parse that out from the user’s actual response.

25 من 51

26 من 51

27 من 51

<< Have a look. Did I get the message right?>>

28 من 51

TIP: Because this is a yes or no question, users might start their sentence with ”Yes.” Be prepared to handle transcription errors as well. To give the user a chance to make corrections, Misoflowers added a step to verify the user’s message before sending.

29 من 51

30 من 51

31 من 51

<<Lovely. Now, in case we need to reach the person you’re sending this to, what’s the best number?>>

32 من 51

< >

33 من 51

34 من 51

<< Alright. Here’s your order summary. The total is $35. Are you ready to place the order?>>

35 من 51

Prefix added by Misoflowers retail store:

Alright.

​

Text from the API template:

Here’s your order summary. The total is $35. Are you ready to place the order?

Place order

36 من 51

Place order

37 من 51

Place order

38 من 51

Place order

39 من 51

Place order

40 من 51

Place order

TIP: Google handles purchase authorization based on the user's settings (if needed, our risk assessment could kick off an additional step like a CVV request).

41 من 51

< >

Place order

42 من 51

Place order

43 من 51

< You’re all set. The roses will be on their way soon. >

44 من 51

< To get your order faster next time, I can sign you up as a Misoflowers member. Want to do that? >

TIP: This receipt card serves as a condensed record of the recently placed order. The user also has a fast and simple way to sign up as a Misoflowers member after the purchase is complete.

45 من 51

Create account

46 من 51

Create account

47 من 51

Create account

48 من 51

Create account

49 من 51

Create account

50 من 51

<Alright! You’re all set>

Create account

51 من 51