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Checkout in Me@Walmart

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Design | Confidential

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Design | Confidential

What is Checkout?

A support tool that enables front end associates to monitor customer transactions at self-checkout registers.

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Design | Confidential

Self checkout challenges

  • Customer perceived higher effort
  • Associates unclear support priorities
  • Business loss prevention

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Checkout mission

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Empower associates supporting self checkout to serve customers and prevent losses with confidence.

Design | Confidential

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Checkout guiding principles

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Real-time response

Support customer interactions

Provide information that is glanceable so associates can �stay focused on real-world customer interactions.

Create clear and prioritized �next-best-actions that enable associates to help customers quickly and efficiently.

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More to come…