Classified Connections 2026

Reminders:

• This meeting is being recorded.
• Submit questions through the chat box.
• Please keep your microphone on mute.

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ParentVUE Troubleshooting

Presented by:

Janet Rogers, SIS Rep III�Office of Technology

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PORTLAND PUBLIC SCHOOLS

PORTLAND PUBLIC SCHOOLS

ParentVUE Troubleshooting

Parents access ParentVUE to:

• Look at the student’s Current Schedule
• See Messages from Teachers
• Submit/Check Attendance
• Complete Yearly Verifications
• Submit Lottery Applications
• Review Grades and Report Cards
• View Assessments
• View Credit/Course History

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PORTLAND PUBLIC SCHOOLS

Troubleshooting Issues

PORTLAND PUBLIC SCHOOLS

Account Creation Issues

• Cannot create an Activation Letter for Parent
• Is the PVUE box on the Student Screen>Parent/Guardian tab checked for the parent? If not, why? Has a court taken away their educational rights?���������
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PORTLAND PUBLIC SCHOOLS

Account Creation Issues

• Have they already used an activation code to activate their account? Parent screen>ParentVUE tab�

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PORTLAND PUBLIC SCHOOLS

Account Creation Issues

• Are they entering their name EXACTLY as shown on the Activation Letter?
• Make sure they are entering all words exactly
• Make sure they are entering any spaces or hyphens exactly
• If parent’s name has special characters:
• Change the name in Synergy to not have special characters
• Have them create their account
• Change the name in Synergy again to add the special characters
• Are they at the correct site?
• If they have students in PPS already, they should be creating their account here
• https://or-psd-psv.edupoint.com

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PORTLAND PUBLIC SCHOOLS

Login Issues

• Account is Disabled
• Enable the account on the Parent screen>ParentVUE tab>Account Activation area:������
• Remind them the User ID and Password fields are case-sensitive

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• Accounts will disable after three unsuccessful login attempts and the school staff will need to re-enable the account; this is a safety feature
• If on a mobile device, make sure their app is set to Portland Public Schools, not Multnomah

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PORTLAND PUBLIC SCHOOLS

Password Issues

• Changed Password and Still Cannot Login
• After a parent changes their password, it’s best practice to have them do the following:
• If they are logging in using an internet browser, please clear the cache on the browser. We suggest using Chrome, Firefox, or Edge as browsers, but not Safari because it's not supported by the vendor.
• If they are using the mobile app for ParentVUE, please remove the app and then re-add it prior to logging in.
• You can change the password for them by entering a generic password in both password fields on the Parent screen > ParentVUE tab, then Save:

PORTLAND PUBLIC SCHOOLS

User ID Issues

• Cannot remember User ID
• If a parent calls and they cannot remember their User ID, you will need to verify them prior to giving it to them. Ask them a few questions like:
• Student’s Name
• Address
• Name of one Emergency Contact that’s not a parent
• Once verified, you can give them their User ID
• Remember, the User ID is case-sensitive and must be entered exactly as it shows

PORTLAND PUBLIC SCHOOLS

OLR Issues

• Need to enroll a student
• Complete the Online Registration - New Student for the proper year
• If they wish to enroll a student in this year, they use the 2025-26 option
• Next year’s OLR New Student enrollment is not open yet
• Lottery Application window for MS/HS was previously opened and is closed
• Next year’s Elementary School, Access Academy Lottery and Transfer Cycle will open February 18 through March 18
• Next year’s Hardship Petition (Grades 6-12) is open

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PORTLAND PUBLIC SCHOOLS

OLR Issues

• Need to complete Yearly Verification
• If parent cannot navigate in ParentVUE freely, they are being stopped because they have not yet completed the Verification. We restricted PVUE access on September 30, 2025 if parents had not completed their Yearly Verification to force them to.
• This happens earlier in the school year due to the amount of lottery applications that needed a verification completed
• We ask limited questions on the lottery application
• Once accepted, the parent(s) need to immediately fill out the Yearly Verification so we have all of their demographic information
• Two verifications cannot be open at the same time for the same student(s). If parents are both attempting to do the verification, one will get an error message. The first parent will need to submit before the second can complete the verification
• Cannot complete a Yearly Verification
• Parents who do not live with the student need to verify their information by contacting the school office. This is set up as a safety feature.
• Once a Yearly Verification is submitted, the parent has access to navigate in ParentVUE freely

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PORTLAND PUBLIC SCHOOLS

OLR Issues

• Most Common issue:
• The parent cannot add the student to the verification
• The parent has accidentally opened a New Student application, instead of a Yearly Verification
• You can see this on the Parent screen > Online Registration tab

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• You can actually delete this using the checkbox in the X column, or the parent can delete it when they log back in

PORTLAND PUBLIC SCHOOLS

Viewing ParentVUE as the Parent

• You can view ParentVUE as the Parent by clicking on this icon:����������
• This will allow you to see what the parent is seeing; it’s very helpful

PORTLAND PUBLIC SCHOOLS

Additional Resources

• Synergy for Parents Website
• Login
• Create Account
• How to use OLR
• ParentVUE Password Resets
• Paperless Report Card Information
• Attendance Taking in ParentVUE
• Viewing Special Education Documents in ParentVUE
• Activation Letters in Supported Languages (soon)
• Support.pps.net
• Synergy Resource Page with Solution Articles
• ParentVUE for Parents (troubleshooting article to send to parents)

PORTLAND PUBLIC SCHOOLS

Question & Answer

• Raise your hand�
• Put your question in the meeting chat

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PORTLAND PUBLIC SCHOOLS