2026-27 Onboarding

Guide Me

Welcome page

From here, simply search for your specific ESF school to get started.

Log In page

Logging In

• Use the same email address where you received your Access Keys.
• Enter your credentials to access your personalized portal.

Not registered yet? Click "Register here" to create your account..

Add Key page

On this screen, simply enter the Access Key you received to unlock your account.

*Note: Each registered parent receives their own unique key.

Added an access key successfully

Your student's name has been successfully added.

*If you have more than one child at this school, all student names will appear here.

Link another ESF school

Have children at different ESF schools? Follow the prompt to link another school.

All schools and keys added

Once all schools and keys are added, tap Continue to proceed.

Start of Year Tasks Reminder

Important: Complete on One Device

Please complete your Start of Year Tasks using a single device.

Avoid switching devices mid-process to ensure your progress is saved.

Before You Begin

• Mandatory Step: This process is required for all families.
• Be Prepared: Keep your documents ready—interactive guidance will assist you throughout.
• Ready to start? Tap Start to begin your Start of Year Tasks.

Step 1: Address Verification

First, you’ll be guided to check your address. Just tap 'Edit' next to your details. If everything looks correct, tap 'Confirm'—or tap 'Update' if you need to make any changes.

Step 2: Family Contact Details

Next, you’ll be prompted to check your family contact details. Tap 'Edit' beside the section to review it. If everything is up to date, tap 'Confirm'—otherwise, select 'Update' to make changes.

Step 3: Emergency Contacts

Finally, you’ll be guided to update your emergency contacts. Tap 'Edit' beside Emergency Contacts and ensure you have at least one current contact listed before continuing.

Saving Your Details

• Please Wait: If this pop-up appears, wait 15 seconds before tapping Next.
• Why this matters: The Hub needs a few moments to sync your data with our backend systems and double-check for any missing required fields.

Contact Details Confirmation

• Tap Confirm to lock in your completed section, or tap Update to make further changes.

​

💡 Why this step matters:

This action captures your formal confirmation that the section is finished. If any mandatory fields were missed, the ESF Hub will automatically bring you back to complete them.

Need to Pause or Pick Up Later?

• Tap the "Guide Me" button at any time to resume where you left off.
• Auto-Save: If you close the app or step away, the system remembers your exact progress so you never lose your place.

Step 4: Academic Year Consents

• Tap each consent item to review its details.
• All options default to Yes.
• If you do not consent to an item, simply toggle it to No.

Step 5: Confirm Swimming Abilities

• Select Yes or No for each statement regarding your child's swimming skills.
• Tap Update to save your answers and proceed.

Step 6: Update Passport Details

• Please enter your child's passport information.
• If they hold multiple passports, please add all of them to the system.
• Ensure you select one to be marked as the Primary passport.

Consents, Swimming Abilities & Passport Confirmation

• Action: Tap Confirm to lock in your responses, or tap Update to make further changes.

​

💡 Why this step is necessary:

• Progress Tracking: Confirms and records that you have completed this section.
• Automatic Check: If the Hub detects any missing mandatory fields, it will automatically bring you back to complete them.

Step 7: Update Medical Information

• Safeguarding Priority: Up-to-date health information is essential for keeping your child safe and supported.
• Please carefully review and update all medical conditions, allergies, and medication requirements.

Step 7a: Update Doctor Details

Please review and provide up-to-date contact information for your child’s primary doctor or clinic.

Step 7b: Allergy, Asthma & Dietary Details

• Guided Support: Step-by-step guidance will walk you through each section.
• Your Action: Please provide all necessary information, then review, update, and confirm your details as prompted.

Step 7c: Student Medication Details

• Required Information: Detail any routine, prescription, or emergency medications your child requires while at school.
• Action Needed: If your child takes prescribed medication, please enter the relevant details and upload all necessary forms.

Medical Details Review & Parent Responsibilities

• Read through the form and carefully review the medical details you provided.
• Select the checkbox to confirm your agreement and acknowledge that the information is accurate.

Medical Details Confirmation

• Action: Tap Confirm to lock in your responses, or tap Update to review and make further changes.

​

💡 System Verification:

• Progress Saved: Confirms you have completed this section.
• Missing Information: If any mandatory fields were missed, the system will direct you back to complete them before you proceed.

Start of Year Tasks Completed

• Thank you! You have successfully completed all required Start of Year tasks.
• Your child’s profile is fully updated, and you are now free to explore the platform.