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User Experience

Assessment Community of Practice

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All About �User Experience

UX in Libraries (basic principles)
Some current UX projects
Thinking together about UX at TULUP

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UX in Libraries

Principles for applying user experience design in a library environment

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You are not your user

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The user is not broken

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Good UX

requires

research

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Good UX design

is...

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Universal

Intentional

Holistic

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Some UX projects

Blacklight (Library Search) and Service Design

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UX process: Blacklight

Basic design & functionality

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Spring 2017

Competitive Analysis / Usability Testing

Rachel conducts user testing/comparative analysis of academic library Blacklight instances.

Prototype

Present findings and recommendations to library staff. Use findings to modify out-of-the-box Blacklight for beta version.

2017

Usability testing

Prioritize catalog features. Assess most important features with usability testing.

Summer 2018

Release

Launch enhanced Library Search.

Fall 2018

Notes notes notes

Process can include a mix of user research and design methods

Spring 2017 Rachel conducted Comparative Analysis that included usability testing of other library catalogs using Blacklight; also conduct usability testing and compare elements of sites to see which work best for users

helped us to establish some of the key elements of design for the results page
Comparative analysis is a good tactic to use early on to test designs from sites of other libraries, exploring other sites can help identify common design patterns and get inspiration,

Prototype & design work for initial implementation
Spring 2018 usability testing prior to going live; observe users performing some of the most common discovery/catalog tasks
revisions made — small, iterative changes

4. Fall 2018 — prototyping and usability testing of new navigational elements; prototype based on comparative analysis of additional sites such as Michigan and usability issues reported by library staff; we new these changes were needed, so we jumped right into creation of a high fidelity prototype so that BL team could implement design and functionality changes and we could then test with users before changes go live

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Basic design Functionality

Small format icons
Large, colorful buttons
Narrow left hand column

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Screenshots of some of our changes from LibQA

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UX process: Blacklight

Navigation

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Sept 2018

Competitive Analysis/Prototyping

BL and UX team studied U of Michigan Blacklight implementation including design, functionality, and technical features

Prototype/

Implementation

Rachel developed design prototype with input from UX team; included some LRS staff in process

Oct 2018

Usability testing

Usability testing with students of new navigational elements

Oct 2018

Release

New navigational elements launch

Oct 2018

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Navigation

Features

With multiple data sources indexed (catalog, articles) in Blacklight, it is challenging to navigate between the catalog and articles search.

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Screenshots of some of our changes from LibQA

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Navigation

Features

Additional navigation and filter design provide visual cues and expanded search functionality to users.

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Screenshots of some of our changes from LibQA

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UX process Service Design

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Journey Mapping

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Journey Mapping

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Thinking together

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How is [UX] different from what we’ve always done in libraries? We’ve always cared about our patrons. We’ve always been user-centered. We give great customer service!”

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“

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Thinking together

Is UX just a fad? How is it different than “good customer service?”
How can we prioritize user experience work in the organization?
How do we insert UX work into our existing processes?

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Thanks!

Questions?

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Credits

Schmidt, A., & Etches, A. Useful, usable, desirable : applying user experience design to your library. First edition.
Blakiston, R.. (2018, September). Hot Topic: User Experience Strategy with Rebecca Blakiston [Webinar]. In Innovative Workshop Series. Retrieved from https://rebeccablakiston.info/2018/10/12/user-experience-strategy-webinar-recordings/
Presentation template by SlidesCarnival

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