OCTOBER 2022
Managed by
AHM Lifestyles
Employee
Hand Book
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CHICKITA EMPLOYEE HANDBOOK
*Changeable based on the country law
03
Disclaimer
This Handbook supersedes all previous employee Handbooks and memos that may have been issued from time to time on subjects covered in this Handbook. Since our business and our organization are subject to change, we reserve the right to interpret, change, suspend, amend, cancel, or dispute with or without notice all or any part of our policies, procedures, and benefits at any time. We will notify all employees of these changes. Changes will be effective on the dates determined by the Company, and after those dates all superseded policies will be null. No individual supervisor or manager has the authority to change policies at any time. If you are uncertain about any policy or procedure, speak with your direct supervisor.
CHICKITA EMPLOYEE HANDBOOK
CHICKITA EMPLOYEE HANDBOOK
Section A:
Embark Your
New Journey
CHICKITA EMPLOYEE HANDBOOK
SECTION A: EMBARK YOUR NEW JOURNEY
1. Welcome to Chickita
I strongly believe that a successful concept is the one that carries the heart, passion & soul in all its food and services.
We commit to developing every local community where Chickita presents “ sourcing the best ingredients locally, nurturing a local inclusive human workforce, promoting local environmental health through eco-friendly packaging, and minimizing waste”
Mehrudeen Haneef Asif – Founder of Chickita
“
”
2. Our Story
Asif’s main influence on the Chickita menu is to provide the best locally sourced and freshest ingredients that are used throughout his menu, making CHICKITA a regular lifestyle destination that is true to keeping food simple, fresh, and healthy.
Bring Asian- inspired taste to life
Chickita to be recognized as the number one flame grilled chicken concept globally
2.1. Where The Journey Began
2.2. Our Mission
2.3. Vision
AHM ESTABLISHED
FRANCHISE EXPANSION
2019
2019
2022
1ST CHICKITA STORE OPENED
Asif had always dreamt of creating his own flame-grilled chicken story. His passion for cooking flame-grilled chicken regularly has inspired him and the team to create this exciting new concept.
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CHICKITA EMPLOYEE HANDBOOK
SECTION A: EMBARK YOUR NEW JOURNEY
3. Where Are We?
You can always keep in touch with your Chickita buddy and spread the love on:
4. Brand Product
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Viet Nam
Malaysia
Australia
Singapore
Where are we ?
CHICKITA EMPLOYEE HANDBOOK
SECTION A: EMBARK YOUR NEW JOURNEY
5. Service Philosophy
07
At Chickita, every dish reflects our commitment to quality, carefully prepared and consistently served.
Our Flame-Grilled Promise: Only high-quality chicken, marinated for 24 hours and flame-grilled to perfection.
Marinated with care. Grilled with love
At Chickita, every guest is treated like family — with warm, consistent service that makes each visit memorable
Chickita more than foo. It’s energy, music, community, and a space where everyone feels at home.
More Than a meal
Our Brand Promise “always served fresh, grilled hot to perfection flame grilled chicken & flavorful signature sauces.”
More Than a welcome
A place to Belong
“YOU ARE THE BRAND “No matter your role, you represent Chickita. You bring the spirit, passion, and experience .
Be a brand ambassador
CHICKITA EMPLOYEE HANDBOOK
SECTION A: EMBARK YOUR NEW JOURNEY
6. Be a Chickita Ambassador
(If you cannot give a solution for their complaint, tell guests to relax and you will find your supervisor to assist the guest)
Don’ t
Communication Guidelines
Listen
Empathize
Give
Solution
Ask for help
If needed
Do
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CHICKITA EMPLOYEE HAND BOOK
Section B:
Welcome To Your
New Home
*Disclaimer: all the information provided in part II may be adjusted according to [name of franchisee company] regulations.
Note:
Working days
Day-off
CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
1. Settling in at [Franchisee input]
1.1. Probation*
FOR OFFICE
FOR RESTAURANT
Ask your supervisor or Human Resources for a specific position
Seek pre-approval to work overtime by your Head of Department and Human Resource
1.2. Work Hours, Time Break, Overtime*
LOG IN BEFORE & AFTER SHIFT to get full salary
1.3. Attendance Record
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*Changeable based on the country law
CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
YAY!!!! TIME TO CELEBRATE YOUR HARD WORK!
Meeting your own visitors in work time is not encouraged
However, things happen from time to time. If you have an urgent personal meeting, request your supervisor’s approval RIGHT AWAY.
Don’t forget to hand over all the remaining tasks and important information to your co-worker.
If a bad consequence happens due to the improper task handover, you may lose some portion of your wage.
YOURS
HR & Security’s
Unallowed to switch without HR approval
Ask for extra key from HR & Security if you leave your key at home
Damage without objective cause would deduct some of your wages
1.5. Payday & Pay Slip*
1.6. Personal Visitors
1.7. Locker & Personal Property Responsibility *
1.4. Absence*
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*Changeable based on the country law
CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
Inform HR of any personal info change
1.9. Non-disclosure & Confidentiality Agreement
No disclosure on any company’s data and information, including but not limited to these followings
Remember to constantly spread whatever information Chickita publishes
1.10. Personal Data Change
Use for progress assessment and emergency contact
1.8. Lost & Found
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CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
2. Keep it safe at [Franchisee input]
Keep in mind for all incidents: DON’T PANIC!
2.1. Fire
STEP 1:
Activate the fire alert system
STEP 2:
Call the emergency hotline, state clearly your name & fire area
STEP 3:
Take the nearest fire hose & try to control the fire
WHEN YOU
HEAR THE
FIRE ALARM RINGING
Double-check with Security
Evacuate immediately
Disconnect electrical power
2.2. Accidents
Ad-hoc* fire prevention and response training to be held
When an accident happens (e.g. faint/trip/…), you should:
Inform the Management
Stay and calm the injured
Log the incidence in your Department log book
State clearly location, injury, number of people
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Clock & put away all the important documents
CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
2.3. First Aid
First aid kits available at Restaurant
2.4. Theft And Robbery
2.5. Elevator Incidence
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⚠️ Note: This is for minor injuries only. For anything serious (deep cuts, major burns, allergic reactions), call a supervisor and emergency services immediately.
CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
3.1. Diversity, Equity & Inclusion (Include Nondiscrimination)
3. Make a Better World Together at
[Franchise Input]
Embrace all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employee unique.
3.2. Anti-harassment
Annual* diversity awareness training to be held
For more information or assistance inquiry, contact Human Resources
Harassment is the conduct that is severe or pervasive and objectively and subjectively has the effect of:
For more information or assistance inquiry, contact Human Resources.
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CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
4. Your Benefits at [Franchise input]
4.1. Meal Allowance *
4.2. Overtime Pays (OT)*
Working time
Overtime
Key note:
O.T.
HOURS
O.T.
RATE
convert
to
Approved by Supervisor and
Human Resource
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*Changeable based on the country law
CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
4.3. Performance Review
Approved by Supervisor and
Human Resource
Non-official performance review may be done to help keep track of your performance, results not submitted to Human Resources.
To assess your progress at the Company and adjust your benefits accordingly.
Your supervisor will fill out your performance review report submitted to Human Resources.
Official Performance Review
Non-Official Performance Review
REQUIRE: Signature of Supervisor, HR, Head of Department
REQUIRE: Signature of Supervisor only
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CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
4.4. Public Holidays, Leave (Sick, Maternity, Paternity,
Unpaid)*
Approved by Supervisor and
Human Resource
Annual Leave
Sick Leave*
Paid Leave
Paid Leave
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*Changeable based on the country law
Public holiday Leave
CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
Other paid leave you may be eligible: legal marriage, marriage of direct children, death of parent, parent-in-law, wife, husband or direct child, death of sibling, brother/sister in-law.
Female employees are eligible for maternity leave for a specific number of months with full wage either paid by Government / Insurance or the company. Female employees may be eligible for extra leave day and time break during your pregnancy and first year of paternity.
Proof of pregnancy by authorized medical organization required.
Pre-approval by Head of Department and Human Resources required.
Maternity Leave
Maternity/ Paternity Leave Benefit
Other Paid Leave
Week 0
Birth
Pater Year 01
Pater Year 02
Pater Year 02
Pater Year 01
MATERNITY
PATERNITY
UNPAID LEAVE
Pre-approval by your Head of Department required (There is a cap per month.)
Any leaves other than above-mentioned.
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CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
5. If Another Journey Happens
5.1. If You Have To Say Goodbye To Us
O.T.
HOURS
O.T.
RATE
convert
to
Approved by Supervisor and
Human Resource
5.2. If We Have To Say Goodbye To You
Share and seek for the best solution
A written signed notice [01] month prior* to your actual last day of work
Exit interview
Property’s asset return and financial settlement
Benefit and personal information closing
Exit interview
Notice
Benefit and personal information closing
Property’s asset return and financial settlement
Violate any required regulations of the Company
Commit acts of theft
Embezzlement
Gambling, drug use at workplace
MISCONDUCT EXAMPLES, INCLUDING BUT NOT LIMITED TO:
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*Changeable based on the country law
CHICKITA EMPLOYEE HANDBOOK
SECTION B: WELCOME TO YOUR NEW HOME
Approved by Supervisor and
Human Resource
5.3. Disciplinary Procedure And Appeal Rights
1st Verbal warning
2nd Verbal warning
1st Written warning
Disciplinary Action
(6-month performance review extension, goodbye)
There is always a chance that we are wrong, not you. Use your appeal right, contact Human Resources for appeal form and process.
6.5. Property’s Asset Return
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