Swivl Robot

FAQs and Tips

Triumphs

Shark Dissection

Archery Lesson

Spanish Lesson

Swivl Tools

Robot + Markers

Teams app

Teams website

Robot

The Swivl CX robot rotates to follow the teacher automatically. It connects to multiple Markers to collect audio throughout the room and uses a mobile device for recording video or streaming. It’s easy to set up and operate as a daily part of class.

First-time Setup - Firmware

Best Practices

• Teams app will notify you when a firmware update is needed
• Click “Update” to update robot base
• Dock each marker one at a time to update firmware on markers

Keep in Mind

• You can force updates by going to Settings > About Swivl.
• Red bubbles indicate what needs to be updated.

Click here for a Firmware Update Guide. Watch a tutorial here.

First-time Setup

Best Practice

• Robot with marker and iPad fully charged
• Calibrate to your face without a mask
• Pause tracking by pressing the center button on the Primary Marker

Keep in Mind

• It will remember your choice for next time.

Floor Stand Setup

Best Practice

• Robot fully secured
• Stand should be close enough to you that video is clear

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Keep in Mind

• Stand height is fully adjustable
• Stand can be moved around the room (and outside)

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Bonus

• Use masking tape to remember where to put the stand

Floor Stand Setup

Robot Not Tracking?

Best Practices

• Ensure the “eye” of the robot can “see” the marker
• Marker in lanyard or clip - not in hand
• Separate from other items around neck

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Keep in Mind

• Is your back towards the robot?
• Did you press the center button on your marker, pausing tracking?
• Does your marker show 2 green lights (on and connected to robot)?

Troubleshooting

Best Practices

• 2 green lights on top of robot
• 2 green lights on the primary marker

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Keep in Mind

• When lights are not green it USUALLY means:

*not connected

*low battery

Mobile device won’t connect?

A red light next to the power button means that the mobile device is not fully connected to the robot base.

Check to make sure:

• Is mobile device screen unlocked?
• Did you “enable robot access” when�prompted?
• Check that cable is firmly�connected to robot base and �mobile device.
• Do a hard reset.
• Restart the mobile device.

How to do a hard reset

You may need a hard reset if the light next to the power button is flashing red. (Two red flashing lights indicate low battery.)

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To do a hard reset:

1. Connect mobile device to base.

2. Plug in base to power source.

3. With robot base off, press and hold down on the power button for 10 seconds. You will see the robot lights turn orange.

4. Turn on the robot. If you have had trouble with a connection before, this may resolve the issue and allow the base to connect to the mobile device. (You may have to do the hard reset more than once to get it to work.)

5. If this doesn’t work, try restarting the mobile device.

Charging

Best Practice

• Create a charging routine
• Ensure your marker is securly docked
• Additional markers charge with hammerhead cable
• Check your battery life in the app

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Keep in Mind

• If something is blinking red, first step to troubleshoot�is to charge it. Listen for the click when docking�your marker in the back of the robot.

Adjusting the Grip

Best Practice

• Push grip toward the left to remove
• Shim is adjustable for different size devices

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Keep in Mind

• The pieces fit together like puzzle pieces.

Primary Marker Placement

Best Practice

• Marker at heart height
• Marker in lanyard or clip - not in hand
• Separate from other items around neck

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Keep in Mind

• Are you wearing any other accessories?
• Are you bending forward towards the camera?

Earbuds for Traditional Setup

Best Practice

• Wired with 3.5mm jack
• Include microphone
• Not Bluetooth

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Keep in Mind

• Do you have a pair of earbuds from your phone?
• Student audio is only heard in the right ear

Marker Muting During Live Stream

While live streaming, you can mute the Primary and Secondary markers at once.

• Firmly double-click the red button on your Primary marker.
• All markers will be muted.
• Markers will flash green while in mute mode.
• TO UNMUTE: Firmly double-click the red button on your Primary marker.

The Teams app is what powers and controls the robot’s behavior. You can capture video in the Teams app with or without the robot, however it must be used in the background when live streaming. If streaming apps are greyed out, your robot is not connected to your mobile device and you will not be able to live stream.

Teams by Swivl App

Recording Time

Best Practice

• Set up storage saver to remove videos from device after it loads to Teams

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Keep in Mind

• The Time Left indicator on the top of the screen shows how much time you have available to record on your iPad.

Robot Settings

Best Practice

• Turn on Pan and Tilt
• Turn on Tilt Correction
• Check marker gain

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Keep in Mind

• Turning up marker means it will be more sensitive.
• The marker will collect audio from farther away, but it will also collect additional ambient noise.

Teams Website

With Teams by Swivl, you can securely view videos for self-reflection, share with a colleague, or share with a coach. It’s easy to use and completely secure inside the platform.

Recording

Best Practice

• Found on Teams app and website in the Library
• Use app with the robot tracking
• Use the website when you do not have access to the robot

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Keep in Mind

• Completely secure! No one has access to videos except YOU.
• Share via web link to anyone.
• There is no cap on video storage or video length

Zoom Integration

Teams by Swivl has Zoom cloud integration!

If you have a Zoom account with cloud storage, you can have your Zoom recordings copied automatically to your Teams library.

To activate, you must be part of your organization’s Team. Find it in your account under Profile>Settings.

For more information and instructions on how to activate, visit the Swivl Help Center.

Monday- Friday

7am - 7pm EST

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• Chat support via the web swivl.com/setup
• Call us 1-888-837-6209
• Email our Product Experts at support@swivl.com

More Ways to Get Support