National Office Appeals Updates��Noel B Sukhram�USDOL �Office of Unemployment Insurance�National Appeals lead �
Agenda
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Trends observed that has impacted performance
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US data 2020
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US data 2021
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US data 2022
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US data 2023
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US data 2023 - 2024
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US data 2020-2024
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US data 2020-2024
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US data 2020-2024
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Technology for appeals
Changes observed since using Robotic Process Automation (RPA) and other technology
Technology used for
Scheduling
Sending Notifications
Compiling Packets
Other
Changes in data since RPA
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Changes observed in Time-lapse since a state started using RPAs
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Changes observed in Time-lapse since a state started using RPAs
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Changes observed in Time-lapse since a state started using RPAs
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Changes observed in Time-lapse using other technology
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Lessons from States on Using RPA to Manage Unemployment Insurance Appeals | U.S. Department of Labor (dol.gov)
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Workforce GPS RPA toolkit
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�����The Appeals 382 Handbook��Where we are��Due Process Elements ���Criterion #6 - Opportunity to Question Own Witness(es) – an opportunity to question their own witnesses.���Criterion #23 - Obtain Reasonably Available Evidence – the Hearing Officer must attempt to obtain the reasonably available and competent evidence necessary to resolve the issues in the case.��Criterion #25 - Findings Supported by Substantial Evidence – the findings of fact must be supported by substantial evidence in the hearing record.
Thank�you
Noel B Sukhram
202-693-3161 (office)
sukhram.noel@dol.gov