Reimagining
Catch 22’s Service
Finance, Benefit, Debt Service
X
What are we discussing today?
Context : Where does our project take place?
Understanding Probationers
Testings with Carl and Tony
Arriving at Hypothesis
Redesigning C22 Interventions : Systemic and curriculum changes
Summary
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Report to probation officer
88000 prisoners :: 14000 officers
Report to probation officer
Better relationship with money �for people on probation
Report to probation officer
88000 prisoners :: 14000 officers
Catch 22 Brief
Redesign FBD group sessions
to make them more engaging
for people on probation.
Who are these people on probation?
James is a music lover who likes writing songs.
He’s resourceful and often finds ways of putting �his talents to use in his idle time. Being on the neurodivergent spectrum, he often struggles with information being detailed/verbose.
He seeks the help of amicable staff from Catch 22
to help him out with court fines and writing letters to probations officers so he could visit his mum in Ireland. James looks forward to being financially independent �and looks for ways to use his music as a means of livelihood.
Background and Context
And how do they currently
sit within the system
Background and Context
Before session Consequence oriented not incentive oriented
During session:
Not engaging
After session:
Not really relevant
to me
Multiple gaps to solve for
Background and Context
Identified gaps
Gamify delivery methods
Contextualise finance
Give incentive to come to the session
Key Learning:
We realised that these solutions aren’t enough �until we make it relevant for them
We started thinking of different ways to address these gaps
Background and Context
Before session Consequence oriented not incentive oriented
During session:
Not engaging
After session:
Not really relevant
for me
Identified gaps
Years of confinement in rigid blocks with someone else dictating your routine. ��
Suddenly re-introduced into society through probation. ��
Background and Context
The themes we explored
Background and Context
Take responsibility
Visualise �your �future and �set goals
Think �and �evaluate your �motives
Take �deliberate action towards your goals
Producers of their life circumstances and not just the products of them.��
”
Give responsibility
Help �realise�future goals
Build respect,�recognise�strengths
No �infantilization
The transition from prison to
probation means having to deal with an
overnight expectation of agency
INSIGHT
PROBLEM STATEMENT
How might we use the FBD program
to ease probationers into society
to achieve financial agency?
We arrived at three distinct routes
Three ways to build agency
Testing the Routes
Route 1
Agency through Qualification
(Probationer to Practitioner)
Route 2
Agency through Simulations
(Real life scenarios)
Route 3
Agency through Documentation
(Ownership of experiences)
We tested with Carl
“Not just a qualification, but evidence that better is possible”
“Helpful since it’s a job only they can do”
Fulfils a need to want to do better for someone else
Corporations
Faith/based
“Reduces reoffending that takes place in a very short span of release because of financial stress”
“Works very well for believers, not at all for the rest ”
“I’d be very skeptical of being watched and where that information is going.”
“There’s a high chance that documentation will be unreliable.”
Route 1
Agency through Qualification
(Probationer to Practitioner)
Route 2
Agency through Simulations
(Real life scenarios)
Route 3
Agency through Documentation
(Ownership of experiences)
Testing the Routes
Our takeaways
Route 1
Agency through Qualification
(Probationer to Practitioner)
Route 2
Agency through Simulations
(Real life scenarios)
Testing the Routes
“Not just a qualification, but peers are evidence that better is possible”
“Helpful since it’s a job only they can do”
Fulfils a need to want to do better for someone else
Corporations
“Reduces reoffending that takes place in a very short span of release because of financial stress”
Combine both elements
Taking it to Catch 22
Good for effectiveness
“We lose touch with probationers after their probation ends due to legal reasons
Which means there is no way to measure the effectiveness of the program too, bringing them back gives us feedback”
Existing relationships need to be developed
Currently signpost if a probationer needs, however this is not a mandate from their end
Element 1
Probationer to Practitioner
Element 2
Real life simulations
Aligns with long term vision
“This is actually in line with want Catch 22 wants to do. Currently a qualification in place that practitioners can do to get certified to work with people with lived experience.
Currently people with lived experiences are included in our trainings, but there is still red tape around them as practitioners.”
Testing the Routes
While we got our directions validated, there was one underlying theme that we hadn’t initially factored in
Well intentioned but easily demotivated
“I joined excited, but often just two people show up, how am I supposed to conduct a group session with two people?”
Finance knowledge, so what?
(Knowledge is good, but I need to know how it would be useful to my context)
THE NEED FOR
TANGIBILITY
Testing the Routes
We believe that introducing gradual exposures to society in the program will result in progressive agency for probationers because interacting with tangible hope would make them confident about their finances.
ARRIVING AT OUR HYPOTHESIS
Redesigning group
(System changes)
1. Introduction of new
stakeholders in the system
External organisations
Existing incentives
CSR advantages
tax relief/credit
National Insurance Contributions holiday
The Restart Scheme
FBD Graduates
A paid job only they can do
great mediums as they come with credibility without the authority
Prison leaver employees from ext. organisations
+
Prison leaver employees form ext. organisations
Prison leaver employees form ext. organisations
System Redesign
Finance
Benefit
Debt
2. From silos to continuity
Continuity in curriculum and cohort
System Redesign
3. Rethinking the first touchpoint
First impressions matter
The first touchpoint (IAT) itself is off putting, making probationers relive experiences they might not be comfortable with,
again and again
System Redesign
3. Rethinking the first touchpoint
We needed to make the first touchpoint one that is welcoming, lowers their guards and builds intrigue
for the upcoming sessions
System Redesign
Redesigning group
(Curriculum structure changes)
Where we’re at, where we want to be?
Redesign Curriculum structure
Compromised agency
Achieved
agency
Session1
Session2
Session 3
Redesigning Group Session
Compromised agency
Achieved
agency
Stakeholders > POPs
Stakeholders = POPs
Stakeholders < POPs
Weight of interaction
Weight of interaction builds progressive agency
Session1
Session2
Session 3
Redesigning Group Session
Compromised agency
REDESIGNING GROUP
Weight of interaction
Objective of session
Achieved
agency
Session2
Session 3
Information areas
Redesigning Group Session
Session1
Stakeholders > POPs
Build
Build relationships between all stakeholders
Build from known reference points
Identify individual achievements
A general understanding of their relationship with money
Redesign Curriculum structure
Compromised agency
Achieved
agency
Session1
Session2
Session 3
Knowing money (banks/debt)
Knowing processes of a job/house
Knowing how to access support
Stakeholders = POPs
Know
Know finance and systems through lived experiences
Stakeholders > POPs
Build
Build relationships between all stakeholders
Build from known reference points
Identify individual achievements
A general understanding of their relationship with money
Weight of interaction
Objective of session
Information areas
REDESIGNING GROUP
Redesigning Group Session
Redesign Curriculum structure
Redesign Curriculum structure
Compromised agency
Achieved
agency
Session2
Session 3
Knowing money (banks/debt)
Knowing processes of a job/house
Knowing how to access support
Stakeholders = POPs
Know
Know finance and systems through lived experiences
Stakeholders < POPs
Practise
Showcase learning through application with external organisations
Utilising earnings effectively
(saving/budgeting)
Weight of interaction
Objective of session
Information areas
REDESIGNING GROUP
Redesigning Group Session
Session1
Stakeholders > POPs
Build
Build relationships between all stakeholders
Build from known reference points
Identify individual achievements
A general understanding of their relationship with money
Redesign Curriculum structure
Redesign Curriculum structure
Compromised agency
complete the program
possibility of coming back to Catch 22
Recognition - skill referral
Achieved
agency
Session1
Session2
Session 3
Revamped model
Stakeholders = POPs
Know
Know finance and systems through lived experiences
Stakeholders > POPs
Weight of interaction
Objective of session
Build
Build relationships between all stakeholders
Stakeholders < POPs
Practise
Showcase learning through application with external organisations
Redesigning Group Session
Redesign Curriculum structure
Redesign Curriculum structure
The Full Circle
Stakeholders > POPs
Stakeholders = POPs
Stakeholders < POPs
Weight of interaction
Build relationships between POPs and C22/FBD Grads/prison leaver employees
Objective of session
Session 1- Build
Know finance and systems through lived experiences of FBD Graduates
Session 2 - Know
A chance to showcase their learning through application with external organisations
Session 3 - Practise
Compromised agency
Reclaimed agency
complete the program
possibility of coming back to Catch 22
Recognition - skill referral
Session 1: Build
The Full Circle: Build
Stakeholders > POPs
Build relationships between probationers and C22 Practitioner, FBD Graduates, Prison leaver employees
Session 1- Build
Introducing tangible hope
Probationers in a state of compromised agency,
unsure of what to expect
Probationers leave seeing potential of the program and keen to attend the next sessions
Redesigning Build Session
The Full Circle: Build
Probationer
Graduate
Employed prison leaver
Practitioner
The Build Session
Session 1: Build
Unsure of what to expect
Leave seeing potential
Building known reference
Recognise invisible achievements
Sharing inspiration
stories started by ex- prisoners like Liberty Kitchen /In-house Records
Reflective and interactive
(fortune cookie)
Leave with
something tangible
(employed prison-leavers business card)
How will the session progress?
Session 1: Build
Way forward
Compromised agency
complete the program
possibility of coming back to Catch 22
Recognition - skill referral
Achieved
agency
Session1
Session2
Session 3
Stakeholders = POPs
Know
Know finance and systems through lived experiences
Stakeholders > POPs
Weight of interaction
Objective of session
Build
Build relationships between all stakeholders
Stakeholders < POPs
Practise
Showcase learning through application with external organisations
Next Steps
Problem
People
Proposition
Strategy
Impact
Vision
Unemployment
& Financial Illiteracy
Rise of reoffending rate from
23.1% to 31.8%
Not having a job or
being aware of personal finances along with financial illiteracy is one of the leading causes of reoffending rates being high.
Probationers that have compromised agency
FBD graduates
become an important bridge between the society and during probation so that PoPs are able to relate to peers in understanding their finances.
Removing positions of power and practical simulations
help probationers to reintegrate with ease.
Mission
To use the FBD program to ease probationers into society to achieve financial agency.
If we give probationers in the FBD program, gradual exposures of society through peer support and external simulations, we will help them not to understand their finances better.
Hypothesis
Introduce tangible hope with the curriculum
to show probationers
that achieving control over their finances is not as daunting as it seems.
The more we see interest from probationers to return as peer practitioners��Having a network of graduates that are employed paves an easier path for newer graduates
The skill-referral becomes a credible vouch for any future job
Catch 22 establishes a stronger relationship with external organisations
Increased participation
for the FBD program
Increased agency
for more probationers
Increased chances
of getting employed
Appendix
The Full Circle User Journey
Testings with Catch 22 and Probationers
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Interview Learnings