Quick and easy service discovery

Dave Briggs

27 October 2021

Housekeeping

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• Aiming for 45 mins
• This will be recorded and shared online
• Please mute unless talking
• Hands up if you’d like to contribute or use chat
• Slides etc will be shared at the end
• If certificates are important to you, I can make you one

Hi, I’m Dave 👋

�I’ve worked loads in digital roles across government, mostly.

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I help local public services improve and innovate using digital and technology.

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I share stuff at sensibletech.co.uk

community.digitaldoers.uk

What we are talking about today

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Quick and easy service discovery.

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sensibletech.co.uk/quick-and-easy-service-discovery-with-template

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A simple method to assess and prioritise the digital transformation opportunities with service areas.

This will help you

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• by providing a framework for your conversations with services to get them thinking about digital service design
• quickly understand the basics of a service and what the digital opportunity might be
• prioritise services for transformation depending on your context

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When is good to use this?

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When you’ve decided on a service to work with and need to kick off a conversation with them.

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Helps to focus on user needs, on the components that make up the end to end service, and on the opportunities digital can offer.

Or…

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At the beginning of a programme of work, to decide where to begin.

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Assess a load of services to see which come out as good ones to tackle and in what order.

The template

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Here’s a link to the Google Doc version of the template – you can download it into Word if you like.

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Let’s run through some examples…

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[slides end]

Keep in touch ✍️

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sensibletech.co.uk/newsletter

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@davebriggs (on Twitter)

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linkedin.com/in/davebriggs

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