Design your CoE Toolbox
Use the template on the next slide to create a visual representing your center of excellence.
Typically we sketch the goal, but also the status quo, sometimes also intermediary steps. This will help you communicating your vision and scope, but also derive a roadmap to move towards your goal.
If you prefer you can also mark different stages on one slide.
Status Quo
Intermediary step in formation phase
Goal
CoE Dimensions
Very wide CoE
(e.g. Digitalization)
Tool-specific CoE (e.g. Camunda)
Enabling function
CoE for wider category
(e.g. Process Automation)
None
Central
implementation
Federated without central enablement
Solution Delivery
Internal consulting upon request
Internal enablement
Solution Operations
Nothing
Provided infrastructure
Project templates
Add-Ons
Hosted Platform
Standardized with obligation to follow (Push)
Nothing
Governance
Recommendations�(Pull effect)
Owning the process landscape and process architecture
No overview on business of processes
Process overview & value tracking
Long tail of simple processes
Core processes
Supported use case complexity
Learning and upskilling path
Nothing (or outsourced)
Depth of enablement
Guides and
Best Practices
Workshops and Trainings
Sophisticated internal marketing
No proactive communication
Communication
Building an internal community
CoE Dimensions
Very wide
(e.g. Digitalization)
One specific tool (e.g. Camunda)
Scope
Wider category
(e.g. Process Automation)
Implementation
Hands-Off
Solution Delivery
Internal Consulting
Sparring partner
Solution Operations
Nothing
Infrastructure
Project templates
Add-Ons
Hosted Camunda
Standardized with obligation to follow (Push)
Nothing
Governance
Recommendations�(Pull effect)
Owning the process landscape and process architecture
No overview on business of processes
Process overview & value tracking
Long tail of simple processes
Core processes
Supported use case complexity
Learning and upskilling path
Nothing (or outsourced)
Depth of enablement
Guides and
Best Practices
Workshops and Trainings
Sophisticated internal marketing
No proactive communication
Communication
Building an internal community
OUTDATED
CoE Roadmap
Very wide
(e.g. Digitalization)
One specific tool (e.g. Camunda)
Scope
Wider category
(e.g. Process Automation)
Implementation
Hands-Off
Solution Delivery
Internal Consulting
Sparring partner
Solution Operations
Nothing
Infrastructure
Project templates
Add-Ons
Hosted Camunda
Standardized with obligation to follow (Push)
Nothing
Governance
Recommendations�(Pull effect)
Owning the process landscape and process architecture
No overview on business of processes
Process overview & value tracking
Long tail of simple processes
Core processes
Supported use case complexity
Learning and upskilling path
Nothing (or outsourced)
Depth of enablement
Guides and
Best Practices
Workshops and Trainings
Sophisticated internal marketing
No proactive communication
Communication
Building an internal community
Status Quo
Formation
Goal
OUTDATED