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Mail Network Optimisation Project

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Performance Management

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Mail Network Optimization Project

Mail Network Optimization project aims at improving the delivery efficiency of Speed Post/ Regd Post.
Initially this Project was introduced in metro cities and now extended to all the 89 Speed Post Sorting Hubs. In kurnool and Tirupati, MNOP implemented from July 2011
Many Key Performance Indicators were framed for effective implementation of this project.

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Changes took place in SPC

NSPC Layout Changed
Establishment Revised
Sorting Logic revised
Assembly line System introduced

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MNOP- Speed Post - KPIs

D+X TD – TD delivery performance
D+X NTD – NTD delivery performance
Inbound operational performance
% of TD articles without delivery information after 5 days of booking .
Mandatory scans

TD /NTD missorts
TD/NTD full scans
Bags without bag lables

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Weightage used for calculating the score in KPIs of MNOP

KPI	Weightage used
D+X TD	20%
D+X NTD	12.5%
INBOUND PERFORMANCE	12.5%
% OF ARTICLES WITHOUT DELIVERY INFORMATION	12.5%
FULL SCANS-TD	10%
FULL SCANS-NTD	10%
BAGS W/O BAG LABLES	2.5%
MISSING PINCODE	5%
DUPLICATE BARCODES	2.5%
MISSORTS-TD	7.5%
MISSORTS-NTD	5%

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Reasons for shortfall in KPIs

KPI	Reasons	Action to be taken
D+X TD	1. Poor delivery performance. 2. delay in despatch by Pos / SPC.	To ensure same day dely Second delivery in selected Pos MMS Schedules to be reviewed to avoid delay.
D+X NTD	Delay in despatch by SPC	1. To review the mail arrangements.(Pre-collection of SP mail from Pos introduced-booked upto 12.30 pm collected and processed at SPC) 2. To avoid transfer by SPC
Full scans	Missing of one or more mandatory scans	Ensuring mandatory scans at all levels
% of Without dely scans	TD articles not delivered within 5 days	RO to seggregate TD SPAs from the SPC database and ensuring delivery /updation within 5 days

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Mandatory scans

At PO level :

At Booking PO – PO booking scan

PO Bag Despatch Scan

At Delivery PO - PO Bag Receipt scan

PO Final Delivery Scan.

At SPC :

SPC Bag Receipt scan
SPC Bag Open Scan
SPC Bag Close Scan
SPC Bag Despatch Scan

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General Instructions to Post offices for improving delivery efficiency �

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Role of Post offices in improving KPIs-1

At Booking Point:

1. To book the articles with correct Pincode.

2. To ensure booking scan and Bag despatch scans in Speednet / point of sale (for RLs)

3. To despatch the booked articles without delay.

4. To retain the station delivery articles.

5. To ensure updating the latest speednet version .

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Role of Post offices in improving KPIs-2

At Delivery Point:

To take receipt of Speed Post/ Regd post bags through system only.
Sending out all articles received for delivery.
To cross check the remarks of Postmen for ID served cases.
To return the missent /RTS articles with correct remarks.
To return “Insufficient Address” articles immediately.
To monitor for BO delivery on daily basis and updating with correct date of delivery.
To ensure updating the latest speednet version

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Role of SPC

Check the Mail arrangements (both inward and Outward) to see Mails are received / despatched in time to Post offices / other Hubs without any delay.
MMS Schedules can be reviewed periodically to avoid delay/detention.