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Mail Network Optimisation Project

CONFIDENTIAL AND PROPRIETARY

Any use of this material without specific permission of McKinsey & Company is strictly prohibited

Performance Management

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Mail Network Optimization Project

  • Mail Network Optimization project aims at improving the delivery efficiency of Speed Post/ Regd Post.
  • Initially this Project was introduced in metro cities and now extended to all the 89 Speed Post Sorting Hubs. In kurnool and Tirupati, MNOP implemented from July 2011
  • Many Key Performance Indicators were framed for effective implementation of this project.

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Changes took place in SPC

  1. NSPC Layout Changed
  2. Establishment Revised
  3. Sorting Logic revised
  4. Assembly line System introduced

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MNOP- Speed Post - KPIs

  • D+X TD – TD delivery performance
  • D+X NTD – NTD delivery performance
  • Inbound operational performance
  • % of TD articles without delivery information after 5 days of booking .
  • Mandatory scans

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  • TD /NTD missorts
  • TD/NTD full scans
  • Bags without bag lables

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Weightage used for calculating the score in KPIs of MNOP

KPI

Weightage used

D+X TD

20%

D+X NTD

12.5%

INBOUND PERFORMANCE

12.5%

% OF ARTICLES WITHOUT DELIVERY INFORMATION

12.5%

FULL SCANS-TD

10%

FULL SCANS-NTD

10%

BAGS W/O BAG LABLES

2.5%

MISSING PINCODE

5%

DUPLICATE BARCODES

2.5%

MISSORTS-TD

7.5%

MISSORTS-NTD

5%

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Reasons for shortfall in KPIs

KPI

Reasons

Action to be taken

D+X TD

1. Poor delivery performance.

2. delay in despatch by Pos / SPC.

  1. To ensure same day dely
  2. Second delivery in selected Pos
  3. MMS Schedules to be reviewed to avoid delay.

D+X NTD

Delay in despatch by SPC

1. To review the mail arrangements.(Pre-collection of SP mail from Pos introduced-booked upto 12.30 pm collected and processed at SPC)

2. To avoid transfer by SPC

Full scans

Missing of one or more mandatory scans

  1. Ensuring mandatory scans at all levels

% of Without dely scans

TD articles not delivered within 5 days

  1. RO to seggregate TD SPAs from the SPC database and ensuring delivery /updation within 5 days

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Mandatory scans

  • At PO level :

At Booking PO – PO booking scan

PO Bag Despatch Scan

At Delivery PO - PO Bag Receipt scan

PO Final Delivery Scan.

At SPC :

      • SPC Bag Receipt scan
      • SPC Bag Open Scan
      • SPC Bag Close Scan
      • SPC Bag Despatch Scan

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General Instructions to Post offices for improving delivery efficiency �

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Role of Post offices in improving KPIs-1

At Booking Point:

1. To book the articles with correct Pincode.

2. To ensure booking scan and Bag despatch scans in Speednet / point of sale (for RLs)

3. To despatch the booked articles without delay.

4. To retain the station delivery articles.

5. To ensure updating the latest speednet version .

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Role of Post offices in improving KPIs-2

At Delivery Point:

  1. To take receipt of Speed Post/ Regd post bags through system only.
  2. Sending out all articles received for delivery.
  3. To cross check the remarks of Postmen for ID served cases.
  4. To return the missent /RTS articles with correct remarks.
  5. To return “Insufficient Address” articles immediately.
  6. To monitor for BO delivery on daily basis and updating with correct date of delivery.
  7. To ensure updating the latest speednet version

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Role of SPC

  • Check the Mail arrangements (both inward and Outward) to see Mails are received / despatched in time to Post offices / other Hubs without any delay.
  • MMS Schedules can be reviewed periodically to avoid delay/detention.

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