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PROBLEM

KEY INSIGHTS

VALIDATION

SOLUTION

Agenda

The Ecobee user experience discoverability.

Navigation, Menu, & Identifiers.

Testing and validation methods that could be utilized.

See the solution. Q&A.

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Ecobee App

The app is elegant and futuristic with a dark aesthetic. The simple interface is intuitive and has little clutter or distraction.

Nonetheless, there are areas for improvement.

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The Problem

The Ecobee smart-home thermostat app, and device interface, can be confusing to new, or unfamiliar users.

The navigation is slightly disjointed and it is difficult to find the features I need quickly.

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Key Insights

		Description	Example user story
A	Navigation	Highlight areas of the interface that get more frequent use by certain user personas.	As a user, I want to access and modify my comfort settings faster.
B	Menu	Rearrange interface options and de-prioritize the weather feature as a app menu option.	As a user, I want schedule as main menu options for faster access.
C	Identifiers	Menu icons could be more affordable and shortcuts are not quickly observable.	As a user, it would be helpful if the status indicator looked like a button so I know I can interact with it.

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Redesign

To correct the problem, I identified the pathways using user personas. I then modified the info architectecure by providing the user faster access to desired features and with more identifiers.

Placed weather icon outside app menu
Added Comfort and Schedule
Text to assist in identifying
Added circle to indicate actions.

current

redesign

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Validation

Hypothesis: New users can access areas of the app faster and more easily without detriment to current user base.

Assumptions

User personas: automation, schedule, comfort, & eco.

Weather is still used frequently in EcoBee app.

User prefers fast access versus more beautiful aesthetic (3 menu options).

Testing Methods

A/B Testing - have users go through proposed design vs current and compare qualitative/quantitative data.

Shadow users - observe click patterns and habits.

Survey - to active users; what do they think? (A/B)

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Solution

Enhancements:

More discoverable for new users.

Faster access to schedule and comfort.

Possible success metrics:

50% of new users understand app faster.

Less than < 30% of current users prefer

current design (most like redesign).

20% fewer support calls regarding

assistance with the app onboarding.

Figma design file ->

Try the prototype