Student Journey Mapping Templates
Student Journey Map Template
Persona: [Name of persona used for the map]
Goals What does the student want/need to accomplish? | | | | | | |
Actions What steps/actions does the student take? | | | | | | |
Touchpoints Points of contact between the institution and the student. What/Who does the student interact with? How do they interact? | | | | | | |
Mindset How does the student feel? What are they thinking? | | | | | | |
Pain Points/ Challenges | | | | | | |
Opportunities | | | | | | |
Stages
[stage 1]
[stage 2]
[stage 3]
[stage 4]
[stage 5]
[INSERT TITLE/NAME FOR THE JOURNEY MAP]
Overall Goal: [Brief description of the overarching goal of the persona that the map is focusing on]
NAME
Brief Description
Age:
Gender:
Location:
Education:
Role(s):
Family:
Insert narrative about the student
Goals
About
Wants/Needs
Concerns
Driver Diagram
Priority Area
S.M.A.R.T. Goal
The biggest issues enabling or blocking progress toward your goal
Primary Drivers
Short-Term Improvement Projects
The “work” that drives change
A high-level improvement goal. Specific. Measurable. Achievable. Relevant. Timed.
“The problem we’re trying to solve.”
90-Day Cycle Action Planning Worksheet
(NOTE: The timeline can be adjusted to your needs)
30 | Activities | Owners | Others Implicated | Anticipated Barriers & Mitigation Plan | Due Date | Status |
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60 | Activities | Owners | Others Implicated | Anticipated Barriers & Mitigation Plan | Due Date | Status |
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90 | Activities | Owners | Others Implicated | Anticipated Barriers & Mitigation Plan | Due Date | Status |
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