FATIMA RIAZ
Project Coordinator
WILLIAM HAU
Senior Technical Officer
JOHN VERGA
CEO / Project Manager
MERYLLE SAKAI
Chief Operations Officer
APRILLE ABUAN
CMO / Design Lead
MEET THE TEAM
To offer a wide variety of digital services telecommunication services marketed to healthcare systems while providing the best pricing, the most innovative services, and the best quality
MISSION
To become the leading Health IT consulting firm that specializes in telecommunication services in the Northeast region
To be the most trusted professional services delivering innovative and tailored solutions driven by effective implementation.
OUR
VISION
To become the leading Health IT consulting firm that specializes in telecommunication services in the Northeast region
To be the most trusted professional services delivering innovative and tailored solutions driven by effective implementation.
OUR GOALS
STREAMLINE
CLINICAL WORKFLOW
HARMONIZE
ALL COMMUNICATION
IMPROVE
PATIENT EXPERIENCE
TIMELINE
Mon 1/23/17
Nuclear medicine
Fri 2/3/17
Wed 2/8/17
CT Scan
Thu 2/9/17
Tue 2/21/17
Ultrasound
Wed 2/22/17
Mon 2/27/17
US / CT
Tue 2/28/17
Fri 3/3/17
US Reading Room
Mon 3/6/17
Thu 3/9/17
ER CT
ROPH
CORE
CORE Reading Room
Special
Neuro Reading Room
Mon 3/20/17
Fri 3/10/17
Tue 3/21/17
Mon 3/27/17
Fri 3/31/17
Thu 4/13/17
Tue 3/28/17
Mon 4/3/17
Fri 4/14/17
Thu 2/2/17
January
March
February
April
9 days
4 days
4 days
9 days
4 days
5 days
4 days
4 days
8 days
4 days
9 days
Mon 1/23/17
Thu 4/20/17
Thu 4/26/17
Start
End
Maintenance
Fri 2/3/17
Thu 4/26/17
59 days s
Task Name | Duration | Start | Finish |
Constellation System- Project | 65 days | Mon 1/23/17 | Fri 4/21/17 |
Nuclear Medicine | 9 days | Mon 1/23/17 | Thu 2/2/17 |
Planning | 1 day | Mon 1/23/17 | Mon 1/23/17 |
Assessment | 1 day | Tue 1/24/17 | Tue 1/24/17 |
Installation | 7 days | Wed 1/25/17 | Thu 2/2/17 |
Hot Lab | 1 day | Wed 1/25/17 | Wed 1/25/17 |
Room 3 | 1 day | Thu 1/26/17 | Thu 1/26/17 |
Room 4 | 1 day | Fri 1/27/17 | Fri 1/27/17 |
Room 755 | 1 day | Mon 1/30/17 | Mon 1/30/17 |
Stress lab | 1 day | Tue 1/31/17 | Tue 1/31/17 |
Wall & desk | 1 day | Wed 2/1/17 | Wed 2/1/17 |
Training | 1 day | Thu 2/2/17 | Thu 2/2/17 |
CT Scan | 4 days | Fri 2/3/17 | Wed 2/8/17 |
Planning | 1 day | Fri 2/3/17 | Fri 2/3/17 |
Assessment | 1 day | Mon 2/6/17 | Mon 2/6/17 |
Installation | 1 day | Tue 2/7/17 | Tue 2/7/17 |
Training | 1 day | Wed 2/8/17 | Wed 2/8/17 |
CURRENT ISSUES
Ineffective workflows
Inadequate technology
FUTURE BENEFITS
Modern work design
Minimize risk
FLOOR PLANS |
CORE
CONTROL
ROOMS
READING
ROOMS
TRANSCRIPTS
TLT
DARK ROOM
OFFICES
FLOOR PLANS | NUCLEAR MEDICINE
READING
ROOMS
HOT LAB
EXAM
ROOMS
FLOOR PLANS | CAT SCAN
CONTROL
ROOMS
TECH
ROOM
EXAM
ROOMS
FLOOR PLANS | ULTRASOUND
READING
ROOM
FLOOR PLANS | NEURO READING ROOM
READING
ROOM
PHONE TREES | ISSUES
Unorganized list
Lack of features
PHONE TREES | GOALS
Be more patient-centered
Decrease abandonment
Decrease hold and call times
RADIOLOGY | CURRENT
START
1: Schedule or Change an Appointment�2: Customer Service�3: Inpatient Information �4: If you are a physician and need to speak to a Technologist�9: To Speak to a Physician�0: Hospital Operator�Please Hold to Leave a Message and we will get back to you within the next business day
1: Scheduling
2: Customer Service
4: Physician to technologist
Leave a message
3: Inpatient Information
9: Speak to a physician
0: Hospital Operator
1: Schedule or Change an Appointment�2: Customer Service�3: Inpatient Information �4: If you are a physician and need to speak to a Technologist�9: To Speak to a Physician�0: Hospital Operator�Please Hold to Leave a Message and we will get back to you within the next business day
1: Schedule or Change an Appointment
2: Inpatient Information
3: Customer Service
4: To Speak to a Physician
0: Hospital Operator
Please Hold to Leave a Message and we will get back to you within the next business day
RADIOLOGY | FUTURE
START
1: Scheduling
2: Customer Service
4: Physician to technologist
Leave a message
3: Inpatient Information
9: Speak to a physician
0: Hospital Operator
2: Customer Service
3: Inpatient Information
3: Customer Service
2: Inpatient Information
4: Physician to technologist
4: Speak to a physician
Leave a message
0: Hospital Operator
2: Para
Español
1: For English
RADIOLOGY ADMINISTRATION | CURRENT
START
1: Speak to a radiologist
2: Appointments
3: Transcriptions/
Copies of Reports
4: Copies of films
5: Billing/Coding
1: Speak to a radiologist
2: Appointments
3: Transcriptions/Reports
4: Copies of films
5: Billing/Coding
1: Speak to a radiologist
2: Appointments
3: Transcriptions/
Copies of Reports
4: Copies of films
5: Billing/Coding
RADIOLOGY ADMINISTRATION | FUTURE
START
1: Appointments
2: Speak to a radiologist
3: Billing or Coding
4: Records (Transcriptions, Copies of Reports, Copies of files)
1: Speak to a radiologist
2: Appointments
3: Transcriptions/Reports
4: Copies of films
5: Billing/Coding
1: Speak to a radiologist
2: Appointments
2: Speak to a radiologist
1: Appointments
5: Billing/Coding
3: Transcriptions/Reports
3: Billing/Coding
5: Transcriptions/Reports
5: Transcriptions/Reports
4: Copies of films
4: Records
Additional lines in case one line is busy
2: Speak to a radiologist
1: Appointments
1: For English
2: Para
Español
START
1: Schedule an outpatient appointment
2: File Room or for copies of X-Rays
3: Billing
4: Exam Results
Silent: Redirect to 4-5400
Hold: Schedule an inpatient appointment or speak with someone in the Cat Scan Department
CAT SCAN | CURRENT
1: Schedule outpatient
2: File room/X-rays
3: Billing
4: Exam Results
Silent: 4-500
Hold: Inpatient Scheduling...
1: Schedule an outpatient appointment
2: File Room or for copies of X-Rays
3: Billing
4: Exam Results
Silent: Redirect to 4-5400
Hold: Schedule an inpatient appointment or speak with someone in the Cat Scan Department
1: Schedule an outpatient appointment
2: Schedule an inpatient appointment
3: Exam Results
4: Billing
5: File room or for copies of X-Rays
Hold: Speak with someone in the Cat Scan Department
START
CAT SCAN | FUTURE
1: Schedule outpatient
2: File room/X-rays
3: Billing
4: Exam Results
Silent: 4-500
Hold: Inpatient Scheduling...
2: File room/X-rays
2: Schedule Inpatient
3: Billing
4: Exam Results
4: Billing
3: Exam Results
Silent: 4-500
5: File Room/X-ray
Hold: Inpatient Scheduling...
Hold: Speak with someone
2: Para
Español
1: For English
START
1: Schedule an outpatient appointment
2: File Room or for copies of X-Rays
3: Billing
4: Exam Results
5: Schedule an inpatient appointment
Silent: Redirect to 4-5400
Hold: To speak with someone in the Nuclear Medicine Reading Room please hold
1: Schedule outpatient
2: File room/X-rays
3: Billing
4: Exam Results
5: Schedule inpatient
Silent: Redirect to 4-5400
NUCLEAR MEDICINE | CURRENT
Hold
START
1: Schedule an outpatient appointment
2: File Room or for copies of X-Rays
3: Billing
4: Exam Results
5: Schedule an inpatient appointment
Silent: Redirect to 4-5400
Hold: To speak with someone in the Nuclear Medicine Reading Room please hold
1: Schedule outpatient
2: File room/X-rays
3: Billing
4: Exam Results
5: Schedule inpatient
Silent: Redirect to 4-5400
NUCLEAR MEDICINE | FUTURE
Hold
1: Schedule an outpatient appointment
2: Schedule an inpatient appointment
3: Exam Results
4: Billing
5: File Room or for copies of X-Rays
Hold: To speak with someone in the Nuclear Medicine Reading Room
2: File room/X-rays
5: Schedule inpatient
2: Schedule inpatient
5: FIle room/ X-Rays
3: Billing
4: Exam Results
3: Exam Results
4: Billing
HOLD
2: Para
Español
1: For English
TECHNOLOGY
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