Communication Skills: Expressing Intense Emotions
What is the Bottom line:
The main idea is to help us understand our feelings better and learn how to talk about them in a good way. We'll learn how to calm down when we feel upset, talk about our feelings without hurting others, listen carefully when someone else is upset, and understand how our body language can show how we feel. We'll also learn how to solve problems and make things better when we have disagreements.
Facilitator
Quick Start Guide
Worksheet or Handout
Lesson #1
Lesson #2
Lesson #3
Lesson #4
Lesson #5
Lesson #6
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Here Goes Your Quick Start Guide
Here Goes Your Materials List & Links
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Week 1: Understanding Emotional Triggers
Week 2: Emotional Regulation Techniques
Week 3: Assertive Communication
Week 4: Active Listening in Emotional Conversations
Week 5: Nonverbal Communication
Week 6: Managing Conflict
Lesson #1
Lesson #3
Lesson #6
Lesson #7
Lesson #2
Lesson #4
Lesson #5
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Table of Contents
Here Goes Your Links to…
Week 1: Understanding Emotional Triggers
Week 2: Emotional Regulation Techniques
Week 3: Assertive Communication
Week 4: Active Listening in Emotional Conversations
Week 5: Nonverbal Communication
Week 6: Managing Conflict
Facilitator Small Group PPT
Student Led Independant PPT
Lesson #1
Lesson #3
Lesson #6
Lesson #2
Lesson #4
Lesson #5
EXTEND
REFLECT
SHARE
APPLY
EXPLAIN
EXPLORE
ENGAGE
SLIDESMANIA.COM
Understanding Emotional Triggers
Lesson #3
Lesson #6
Lesson #7
Lesson #2
Lesson #4
Lesson #5
Lesson #1
EXTEND
REFLECT
SHARE
APPLY
EXPLAIN
EXPLORE
ENGAGE
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Emotional Regulation Techniques: Strategies for Effective Communication
Lesson #2
Group Norms
Think of a time when you felt overwhelmed by emotions during communication. How might these situations have impacted the effectiveness of communication.
Reflection
Question#1
Question #2
Question #3
Question #4
Why is emotional regulation important for effective communication and building positive relationships.
List 5 emotional regulation techniques you can you to remain calm in difficult situations.
What situations or events (triggers) provoke intense emotional reactions?
What are 3 examples of intense emotions that you may experience during communication?
Emotional Regulation
Technique Activity
Role Play
Activity
In pairs, take turns to apply the emotional regulation techniques you just practiced.
Bottom Line
Using emotional regulation techniques to manage intense emotions during communication will ensuring effective expression without overwhelming others.
Assertive Communication: Expressing Yourself Respectfully
Lesson #3
Group Norms
Do you agree or disagree? Why?
Reflection
Question#1
Question #5
Question #2
Question #3
Question #4
How are interactions or conversations impacted when one person feels blamed?
How does using “I” statements impact the feeling of a conversation?
What is the difference between assertive, aggressive, and passive communication styles?
Think of a time when you used assertive communication. What was the outcome?
Think of a time when you used aggressive communication. What was the outcome?
Think of a time when you used passive communication. What was the outcome?
Question #6
Practice Using Assertive Communication
Scenario A:
How would you approach this conversation?
"I'm really sorry, but I accidentally scratched your video game. I understand how much you like it, and I feel bad about damaging it. Is there anything I can do to make it right?"
Practice Using Assertive Communication
Scenario B:
How would you approach this conversation?
"I've noticed that you haven't been completing your assigned tasks for the project, and it's putting extra pressure on the rest of us. I understand that you may have other commitments, but we need everyone's contribution to succeed. Can we discuss how we can distribute the workload more evenly?"
Practice Using Assertive Communication
Scenario C:
How would you approach this conversation?
"I've noticed that you've been borrowing my clothes without asking and sometimes returning them dirty or damaged. I value our relationship, but it's important to me that my belongings are treated with respect. Can we come up with a solution that works for both of us?"
Role Play
Activity
In pairs, take turns to apply Assertive Communication Techniques to address your assigned scenario.
Bottom Line
It is important to use assertive communication and practice expressing intense emotions in a clear, direct, and respectful manner to convey thoughts and feelings effectively.
Active Listening in Emotional Conversations: Techniques for Empathetic Responses
Lesson #4
Group Norms
Do you agree or disagree? Why?
Reflection
Question#1
Question #2
Question #3
Question #4
What is the difference between active and passive listening?
How do you feel when you try to get your point across to someone who is not really listening?
How does active listening impact the relationships you have?
What can you do to consciously engage in active listening?
Review the Examples of Active Listening Techniques Handout
Role Play
Activity
In pairs, take turns applying Active Listening skills to address your assigned scenario.
Bottom Line
Practicing active listening techniques allows us to effectively engage with others' intense emotions, validate their feelings, and respond empathetically during emotional conversations.
Understanding Nonverbal Communication: The Power of Body Language and Tone
Lesson #5
Group Norms
Try to identify the emotions being expressed in each of these pictures.
Reflection
How did you do?
Reflection
Question#1
Question #5
Question #2
Question #3
Question #4
Does someone’s tone (how they say what they are saying) change the way you respond to them?
In what ways does nonverbal communication impact our emotions?
What are some ways we communicate without words?
How does our body language impact the way we communicate?
How do our facial expressions impact the way we communicate?
How do you feel when the way someone is acting does not match the words they are saying? (Like laughing when they apologize.)
Question #6
Practice Using Nonverbal Communication Cues
Review the Handout: Example of Nonverbal Communication Cues
In pairs, practice negative and positive nonverbal communication.
Role Play
Activity
In pairs, take turns to apply Nonverbal Communication to address your assigned scenario.
Bottom Line
Nonverbal communication impacts how we express intense emotions and convey sincerity. This includes body language, facial expressions, and tone of voice.
Conflict Conquerors: Mastering Conflict Resolution with Creative Strategies
Lesson #6
Group Norms
What are ways that you can bring peace to your life and the lives of others?
Reflection
Question#1
Question #5
Question #2
Question #3
Question #4
How does not being able to effectively resolve conflict negatively impact people in a educational setting?
What do you find to be the best method for resolving conflict with others?
How does not being able to effectively resolve conflict negatively impact people in a professional setting?
How can you peacefully resolve disagreements?
Finding a compromise often leads to resolution. Share about a time when you or someone else used compromise to resolve a conflict.
Review Strategies to
Resolve Conflict
Review the Handout: Creative Conflict Resolution Strategies
In pairs or small groups share an example of when you have used at least one of the strategies OR how you could use one of the strategies
Role Play
Activity
In pairs, take turn to apply Conflict Resolution Strategies to address your assigned scenario.
Bottom Line
Conflict resolution strategies are vital to navigating conflicts that arise. Expressing intense emotions, using de-escalation techniques and finding mutually beneficial solutions are key to positive interactions with others.