Emotional Intelligence in the Workplace
PRESENTER:
DATE:
Training Overview
Introduction
Components and Benefits of Emotional Intelligence
Verbal and Nonverbal Communication Skills
Managing Relationships with Others
Overcoming Obstacles
Tools to Gain Control
Summary and Wrap up
Learning Objectives:
#1
Define what emotional intelligence is and recognize the important role it plays in relationships.
#2
Recognize techniques to develop and increase your own emotional intelligence
#3
Apply effective techniques for communicating and managing relationships with others.
Brainstorm and discuss with your group
1. WHAT QUALITIES WOULD THE PERFECT LEADER HAVE?
2. HOW WOULD YOU DEFINE EMOTIONAL INTELLIGENCE?
What is Emotional Intelligence?
5 Components of Emotional Intelligence
#1: Self Awareness
#2: Self Regulation
#3: Empathy
#4: Motivation
#5: Social Skills
What are the benefits of being emotionally aware?
Brainstorm and discuss with your group
1. RECAP THE 5 COMPONENTS OF EMOTIONAL INTELLIGENCE.
2. WHICH COMPONENT(S) DO YOU FEEL YOU DO BEST? WHICH DO YOU FEEL YOU COULD WORK ON?
Verbal Communication
Let’s Practice
TYPE A TOPIC IN THE CHAT THAT YOU KNOW A LOT ABOUT OR SOMETHING YOU’RE PASSIONATE ABOUT. VOLUNTEERS WILL BE CALLED ON TO PRACTICE SOME ACTIVE LISTENING SKILLS.
Verbal Communication continued
3. Be Mindful of your tone.
4. Constructive vs. unconstructive feedback.
Let’s Practice
DECIDE IF EACH SCENARIO GIVEN IS AN EXAMPLE OF CONSTRUCTIVE OR UNCONSTRUCTIVE FEEDBACK. VOTE IN THE POLL USING THE LINK IN THE CHAT. IF THE SCENARIO IS UNCONSTRUCTIVE, HOW COULD YOU CHANGE IT TO BE MORE CONSTRUCTIVE?
Scenario #1
Emily, your work has been a mess lately. You’re normally one of our top performers. I have no idea why you’re making so many mistakes recently, but I really need you to get it together. I don’t have time to go behind you to fix everything and make it usable. I need you to stop bringing the team down.
Constructive or Unconstructive?
Scenario #2
Amy, you’ve been one of our top performers since you joined our team. I’ve noticed your work has had several mistakes over the last few weeks, which is very unlike you. I know you’re normally very meticulous and produce high quality work. If there are any challenges affecting your work, please let me know how I can help.
Constructive or Unconstructive?
Scenario #3
Tom, I’ve noticed you’ve been turning in assignments late which is unlike you. I know you’re usually very reliable and prompt with deadlines. I wanted to check in with you to see what challenges you might be having and figure out how I can best support you.
Constructive or Unconstructive?
Scenario #4
Ed, I’ve noticed that you’ve been late to work a lot recently and your reports you’ve been turning in are a complete mess. This isn’t how we do things around here. I need you to turn it around so your team isn’t having to carry you.
Constructive or Unconstructive?
Nonverbal Communication
Body Language
1. Posture
2. Arms/legs
The Face
Managing Relationships with Others
Building Rapport
Respond, don’t React
Reacting is immediate, emotional, and impulsive.
Responding is taking a pause, being analytical and intentional in your response.
Choose your words
Be mindful of your tone
Responding vs. Reacting
What’s the difference?
Let’s Practice
DISCUSS EACH SCENARIO WITH YOUR GROUP. DECIDE IF THESE ARE EXAMPLES OF RESPONDING OR REACTING. IF THESE SHOW REACTING, HOW SHOULD YOU RESPOND INSTEAD?
Scenario #1
During a team meeting, a colleague criticizes an idea that your proposed. You become defensive, raise your voice, and become engaged in a heated argument with your colleague. You dismiss their feedback without considering its validity. Your reaction clearly creates tension with the rest of the team.
Reaction or Response?
Scenario #2
Your supervisor assigns you a project with a tight deadline, despite your already heavy workload. You take a moment to acknowledge their request and express your concerns calmly and respectfully. You approach the situation by discussing your current workload, highlighting the potential impact on existing projects, and proposing possible solutions.
Reaction or Response?
Scenario #3
You discover that a team member has taken credit for your work in a meeting with higher ups. You angrily confront them, accuse them of stealing your ideas, and publicly humiliate them in front of other staff.
Reaction or Response?
Scenario #4
During a team meeting, your coworker accidentally spills coffee on your presentation slides. You immediately yell at them and berate them before storming out of the meeting. You continue to express your anger openly and make derogatory comments about your coworker’s abilities even after leaving the room.
Reaction or Response?
Scenario #5
A client sends an email expressing dissatisfaction with a deliverable you worked on. You begin by acknowledging the client’s feedback and thanking them for their input. You then thoroughly examine their feedback and analyze areas for improvement before offering assurances their concerns will be addressed. You outline a place to rectify the issues raised, propose potential solutions, and offer to meet to discuss the matter further.
Reaction or Response?
Discussion Time!
THINK OF A TIME YOU REACTED TO A SITUATION RATHER THAN RESPONDED. WHAT HAPPENED? HOW WOULD YOU HANDLE THAT DIFFERENTLY LOOKING BACK ON IT?
Overcoming Obstacles
Recognizing and Admitting failure
1. Apologize
2. Take accountability
3. Take steps to fix the problem
4. Learn from the experience
Disagree Constructively
Tools to Gain Control
Summary
2. TECHNIQUES FOR DEVELOPING EMOTIONAL INTELLIGENCE.
3. 🗣️COMMUNICATING AND MANAGING RELATIONSHIPS.
You learned about:
Take Aways
Reflect on what was presented today, then answer the following questions. Type your answers in the chat.
1. What is the most important thing you learned?
2. What is one thing you will do to become more emotionally intelligent?