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Crisis Management

What to Do When It Hits the Fan

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AGENDA

  • Who Is This Guy?
  • What We’re Talking About?
  • What We’re Not Talking About?
  • Before, During, After
  • Rules of The Road

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What Is A Crisis – What We’re Talking About

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  • Reputationally
  • Organizationally
  • Financially
  • Existentially

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A Financial Crisis In Government?

  • Taxpayers
  • Citizens/Voters
  • Executive Branch
  • Appropriations Committee(s)/Leadership

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What Is A Crisis – What We’re Not Talking About

  • Workplace Violence
  • Natural Disasters
  • Political or Electoral Scandals
  • Law Enforcement Announcement
  • Personal Situations

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Something Happening Here….

  • Data Breach
  • Unknown Origin
  • Non-Law Enforcement….At Moment
  • The Ball Is Yours.

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��BEFORE:�It’s Going To Be Fine�Because �We Prepared for This.

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“How Bad Could It Be?”

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  • You Knew It Was Coming.
  • We Have A Plan!
  • Our Word With the Press Is Good!
  • This Isn’t Our First Rodeo.

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��During:�You Gotta Remember to Breath.

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“Just Another Day At The Office”

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  • Clarity of Roles, Clarity of Audiences.
  • Everyone Gets a Response (What’s In It?)
  • Not A Time to Edit. (Seriously)
  • Updates – Regular & On Time.
  • It’s OK to Make It Boring.

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��After:�So, How’d We Do? �

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“That’ll Probably Never Happen Again”

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  • Update Everything to Reflect Learnings.
  • Check-In With Audiences (All of Them.)
  • Metrics & Trust Survey.
  • Share & Teach.

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Rules of the Road

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  • “I Don’t Know” vs. Untruth?
  • You’ve Never Been Watched Closer.
  • You’re On The Clock, Make It Boring.
  • Be On Your Best Behavior & Demand Similar.

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Thanks.