Shangri-la special project (Banquet)

Howie Chia

28 April 2023

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Agenda

1. Self-intro
2. Recap: Why did I create this resource?
3. Recap: Summary of work done
4. Outstanding items
5. Hand over process
6. Training / LIVE demo
7. New Edits (20 Apr)
8. Warranty
9. Payment for services (banquet)
10. All other matters

2

About myself

Chia Howie

Current Education: Singapore Polytechnic

• I am studying at Singapore Polytechnic, DMAD.
• I like doing projects!
• Interest in design & media communication.

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Recap: Why did I create this resource?

"Survival Guide@Banquet" was created with the purpose of providing guidance to new temporary personnel recruited by Shangri-La HR to perform duties within the Banquet Department without having to attend an in-person briefing.

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Recap: Summary of work done

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Outstanding items

1. Handover
2. Training / LIVE demo
3. New edits
4. Payment
5. Warranty

6

Items to hand over

Survival guide

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Infographics

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Blueprint survival guide

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Training / LIVE demo

Transfer ownership

8

New edits

Original (MS Word)

Revised �(MS PPT/ Google slides)

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Work Done (20 April 2023) �= 1.5 hrs

�Part 1: Misc updates (0.5 hrs)

• added emphasis to the SFS training
• removed unnecessary portions
• replaced thumbprint reader image
• replaced grooming standards images (with the one sent by Esther)*
• added extra instructions for casuals coming via different MRT routes
• added emphasis on bus schedule
• removed other unnecessary portions

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Part 2: Grooming standards (1.0 hrs)

Warranty

• Turnaround time: 2 working days
• Warranty period: 3 months from �handover date (27 April 2023)

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Post implementation support: �Any minor edits/issues that need to be resolved, �covered under warranty period.

Payment for services (banquet)

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Total Time spent�= 28.5 hrs

Work Done (01, 02 April 2023) = 27 18 hrs

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a. Training guide for newbies at Banquet.

b. Blueprint document explaining how the guide was designed and instructions on how to keep it updated.

c. Proposed infographic (PNG) as a supplementary reminder when new temp staff comes to register thumbprint.

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~note: PDF copies of the above files can be downloaded via this google drive link.

Work Done (20 April 2023) = 1.5 hrs

�Part 1: Misc updates (0.5 hrs)

• added emphasis to the SFS training
• removed unnecessary portions
• replaced thumbprint reader image
• replaced grooming standards images (with the one sent by Esther)*
• added extra instructions for casuals coming via different MRT routes
• added emphasis on bus schedule
• removed other unnecessary portions

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Part 2: Grooming standards (1.0 hrs)

Breakdown:

• 20 Apr (Thurs): 1.5 hrs
• 02 Apr (Sun):10 hrs (3 + 4 + 3 = 10)
• 01 Apr (Sat): 8 hrs (2 + 3 + 3 = 8)
• 31 Mar (Fri): 9 hrs @ the banquet

One more thing…

I am keen on doing another special project with Shangri-la.

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• Deliverables: Revamped version of “The Line Handbook”
• *Estimated hours: 20 (4hrs x5 thurs)
• Charge rate: HR to propose
• Start date: 04 May 2023 (Thurs)
• Mid-point check: TBC
• First Presentation: 29 June 2023 (Thurs)
• Final Presentation & Handing Over: TBC

*This is just a ballpark estimate based on initial gauge. I will give a detailed breakdown of what was done for the hours spent.

Thank you

Any questions?

See you again on 29 June 2023

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All credits are given to SlidesCarnival

Image link:

https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.tripadvisor.com%2FHotel_Feature-g294265-d302109-zft6217-Shangri_La_Singapore.html&psig=AOvVaw0xHlEoLO0QrMbaKcEfwKKc&ust=1682615129467000&source=images&cd=vfe&ved=0CBEQjRxqFwoTCLiR4vqDyP4CFQAAAAAdAAAAABAE

Discrepancies with payment (The Line)

Issues Identified

• Amount paid not consistent
• Some do not match pay slips
• Error highlighted in Red Fonts

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Fiverr

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Swimlanes

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Who does What, and When.

Upskilling (Skillsfuture)

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https://www.myskillsfuture.gov.sg/content/student/en/secondary/about/education-and-career-plan.html