KM 101
What is a Digital Workplace?
Dennis Pearce
December 2024
What is a workplace?
© Stockholm Transport Museum
It is a destination …
… that provides the information,
people and…
processes you need to do your job.
What is a digital workplace?
“
It’s about people, processes, information, and the connections between them.
“The digital workplace is all about the employees’ ability to do their job by collaborating, communicating and connecting with others.”
~ Deloitte
“An environment that allows employees to quickly find the information they need, regardless of their physical location or the device they are using.”
~ Daniel Cohen-Dumani
“A concept that describes how technology is increasingly creating a virtual equivalent of the physical workplace, and how that trend allows businesses to rethink traditional processes and increase efficiency.”
~ Whatis.com
PROCESSES
INFORMATION
PEOPLE
Applications
Basic Portal
Social Intranet
Modern Intranet
Digital Workplace
Focus: Personal Productivity
Focus: Informational
Focus: Interaction
Focus: Productivity
Focus: Business Transformation
Digital Transformation Journey
“A new class of company is emerging –one that uses collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers. We call this new kind of company the networked enterprise. ”
~ McKinsey, 2010
Applications
Basic Portal
Social Intranet
Modern Intranet
Digital Workplace
Stage 0
Stage 1
Stage 2
Stage 3
Stage 4
Chaos
Content
Communication
Collaboration
Culture
The path to maturity
The organization becomes increasingly connected.
Applications
Focus on personal productivity
Stage 0
Chaos
Portal
Focus on information
Stage 1
Content
Communication
Social Intranet
Focus on interaction
Stage 2
Collaboration
Modern Intranet
Focus on productivity
Stage 3
Culture
Digital Workplace
Focus on business transformation
Stage 4
Why is stage 4 transformative?
As the organization becomes more networked, the culture becomes more unified and cohesive.
Organization
Digital�Workplace
As the organization shapes the digital workplace, the digital workplace re-shapes the organization.
Why is stage 4 transformative?
~ Representation Theory (Wand & Weber 1990)
Applications
Basic Portal
Social Intranet
Modern Intranet
Digital Workplace
Stage 0
Stage 1
Stage 2
Stage 3
Stage 4
Chaos
Content
Communication
Collaboration
Culture
Information maturity
+
+
+
+
Applications
Basic Portal
Social Intranet
Modern Intranet
Digital Workplace
Stage 0
Stage 1
Stage 2
Stage 3
Stage 4
Chaos
Content
Communication
Collaboration
Culture
People maturity
+
+
+
+
Applications
Basic Portal
Social Intranet
Modern Intranet
Digital Workplace
Stage 0
Stage 1
Stage 2
Stage 3
Stage 4
Chaos
Content
Communication
Collaboration
Culture
Process maturity
+
+
+
+
Do you have these processes in place?
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Applications
Basic Portal
Social Intranet
Modern Intranet
Digital Workplace
Stage 0
Stage 1
Stage 2
Stage 3
Stage 4
Chaos
Content
Communication
Collaboration
Culture
Measuring maturity
+
+
+
+
Applications
Basic Portal
Social Intranet
Modern Intranet
Digital Workplace
Stage 0
Stage 1
Stage 2
Stage 3
Stage 4
Chaos
Content
Communication
Collaboration
Culture
It’s not just which solutions, but how they’re deployed
People Directory
MS Teams
File storage
Informational postings
Closed team collaboration
Open team collaboration
Basic contact information (phone, location, email, etc.)
Social information (skills, expertise, hobbies, interest)
References