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Vivint, headquartered in Provo, UT, is a home security and smart home company that offers security systems and professional monitoring services.

Use Cases

Payments/Troubleshooting

• Making a Payment - Customers can make their own payments using Agentforce
• Updating Payment Methods - Allow customers to directly update their method of payment

Expected Outcomes

• 50-70% automation for payment use case resulting in ~$100K savings to begin
• Goal to expand automation over next year to enhance savings

Project Status

Initial launch date: 12/18/24

MAE

Enterprise

Service Agent

Key Contacts

Jordan Whitehead (Core AE)

jordan.whitehead@salesforce.com

Tom Hebner (VP, Agentforce)

thomas.hebner@neuraflash.com

Updated: 1/16/25 | This document contains confidential information and is intended solely for the viewership of Salesforce employees.

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