Date: | 3/22/23 |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 1.1 |
Slide/Screen Title: | Tour Bus Driver Training |
Images / videos: | -TBT Logo -beer in background -Click to begin button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Click to begin” button. |
On Screen Text [OST] | Tour Bus Driver Training |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | 3/22/23 |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 1.2 |
Slide/Screen Title: | N/A |
Images / videos: | -Groups enjoying the tour. |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | Texas Brewery Tours allows clients to enjoy themselves while we handle the rest. Continue. |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
Fade in [OST] then, the “Begin” button after the [OST] |
Date: | 3/22/23 |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 1.3 |
Slide/Screen Title: | During this training you will learn about: |
Images / videos: | Checklist TBT Logo Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | During this training you will learn about: Identifying what you need to do before a tour starts. Identifying what to do during the tour. Identifying what to do after a tour is done. |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
-During this training you will learn about: -Identifying what you need to do before a tour starts. -Identifying what to do during the tour. -Identifying what to do after a tour is done. |
Animation:
|
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
But before you get to that, there are things you have to do before the tour even begins. |
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 2.1 |
Slide/Screen Title: | Before a tour starts: |
Images / videos: | -Image of a cell phone / text message -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | #1. You will receive a list of paid customers who are expected to attend the tour from the owners. The list will include the name and phone number of the customers.
#2 You will send a text message to each paid customer with the following information ONE hour prior to the start time: Thank them for booking a tour. You will Introduce yourself and let them know about the time of arrival at the pick up location. Click Continue |
Graphics and Slide Text: |
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 2.2 |
Slide/Screen Title: | Time to prepare |
Images / videos: | Image/footage of the outside of the tour bus. Image/footage of the inside of the tour bus. Image/footage of the tote bags. Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | You will arrive at the bus 30 minutes prior to the start time of the tour. The following duties must be completed before you go meet the customers: Inspect the outside of the bus (tires, lights, etc.) Inspect the inside of the bus (seats, floors, etc.) Prepare a tote bag for each customer Click Continue |
Narration/Voice Over/Sound FX:
Time to prepare! The following duties must be completed before you go meet the customers: |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 2.3 |
Slide/Screen Title: | Preparing the bus and tote bags |
Images / videos: | Image/footage of the outside of the tour bus. Image/footage of the inside of the tour bus. Image/footage of the tote bags. Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | You will prepare a tote bag for each customer Each tote bag will consist of the following items: Water bottle Salty snack Sweet snack Gum Souvenir koozie You will also prepare a wristband for each customer You will start the bus to warm it up/get AC or heater going Click Continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 2.4 |
Slide/Screen Title: | Interaction: What goes in the tote bags? |
Images / videos: | Red tote bag (with a hot spot) On the other side of the screen have different items, the 5 correct (1.Water bottle, 2.Salty snack, 3.Sweet snack, 4.Gum, 5.Souvenir koozie) and and 2 or 3 incorrect. |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | What goes into the tote bag? |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 3.1 |
Slide/Screen Title: | Let’s go meet the customers |
Images / videos: | -Image/footage of the outside Meeting point. -Image/footage of a clock/watch. -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | You will arrive at the Designated Starting location (LandShark Bar Grill for Conroe are tour) You will arrive 15 minutes prior to the start time of the tour and park. While you wait for the customers, Leave the bus on. Click Continue |
Graphics and Slide Text: |
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 3.2 |
Slide/Screen Title: | Once the customers arrive |
Images / videos: | -Image/footage of greeting customers/clients -Image/footage of a tote bag on seat -Image/footage of checking in customers/clients -Image/footage of placing wristbands on customers/clients -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | --You will welcome the customers. - You will verify the paid customers and place a wristband on each customer as they get on to the bus to take their seats. -- You will then inform the customers that it is “open seating”. - Also let them know that the tote bags on the seats are a gift from us to them. Click Continue |
Narration/Voice Over/Sound FX:
-You will welcome the them. -You will verify the paid customers. -Then, place a wristband on each customer as they get on to the bus to take their seats. -You will then inform the customers that it is “open seating”. -Additionally, inform them that the tote bags on the seats are a gift from us to them. |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 3.3 |
Slide/Screen Title: | If customers do not arrive |
Images / videos: | -Image/footage of a clock/watch. -Image/footage of big 15 mins text -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | If customers do not arrive by the time of the start time: You will call each customer who is absent. You will wait no later than 15 minutes after the start time for stragglers. Click Continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 3.4 |
Slide/Screen Title: | Before leaving the meeting point |
Images / videos: | -Image/footage of driver talking to client -Image/footage of bus -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | Before leaving the meeting point, -You will explain the tour and agenda by announcing: -A brief description of each brewery/winery. -How long each destination length of stay. -How many drinks will be given. -and What souvenirs to expect at each destination. Time to Go! After the explanation, Drivers will begin transporting to the first destination. Click Continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 3.5 |
Slide/Screen Title: | Arriving to the first destination: |
Images / videos: | - slider -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | slide #1: You will escort the customers into the establishment. slide #2:You will immediately inform the brewery/winery staff how many are on the tour. slide #3 Once staff begins serving the customers, You will then return to the bus to park it for the hour. slide #4 The official hour (time) starts once the driver parks the bus. Click Continue |
Animation:
|
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 3.6 |
Slide/Screen Title: | Once the bus is parked |
Images / videos: | -Image/footage of a driver talking to customers. -Image/footage of clock/Stopwatch/Alarm -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | Once the bus is parked, you will return to the customers to ensure they are being taken care of. You will then inform the customers that you will be checking in with them at the 30 minute mark. Make sure to set an alarm for yourself for 30 minutes. Click Continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 3.7 |
Slide/Screen Title: | The 30 minute check in |
Images / videos: | -Image/footage of a driver talking to customers. -Image/footage of clock/Stopwatch/Alarm showing 30 mins -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | Once your 30 minute alarm goes off: You will inform the customers how much time they have remaining. You will also inform the customers that you will return to notify them when 10 minutes are left. You will set an alarm for yourself to remind the customers that there is 10 minutes left. Click Continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
=You will inform them of the time left and that you will go prepare the bus for departure. -You will pull up the bus and park as close to the front entrance doors as possible. -You will wait for all the customers to get on before you leave for the next destination. -You will repeat these same procedures at each destination. |
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 3.8 |
Slide/Screen Title: | The last “10 minutes” check in |
Images / videos: | -Image/footage of the Bus --Image/footage of clock/Stopwatch/Alarm showing 10 mins -recycle/ repeat symbol -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | - You will inform them of the time left and that you will go prepare the bus for departure. - You will let the customers know they have 10 minutes left and to get on the bus when ready. - You will pull up the bus and park as close to the front entrance doors as possible. - You will wait for all the customers to get on before you leave for the next destination. - You will repeat these same procedures at each destination. Click Continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 4.1 |
Slide/Screen Title: | The customer drop off |
Images / videos: | -Image/footage of the Bus -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | After you depart the last destination, you will drop off the customers back at the starting location: If necessary: you will assist customers safely off the b us at LandShark Bar and Grill. If needed, for easier access, you will drop off the customers at the front desk to the Resort or Hotel. Click Continue |
Graphics and Slide Text: |
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 4.2 |
Slide/Screen Title: | The bus drop off |
Images / videos: | -Image/footage of the Bus -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | After dropping off the customers: You will drive back to park the bus at its stationed location. You will need to inspect the inside of the bus and clean as needed. You will need to inspect the outside of the bus and take note of any sustained damage during the day's tours. Click Continue |
Narration/Voice Over/Sound FX:
-After dropping off the customers: -You will drive back to park the bus at its stationed location. -You will need to inspect the inside of the bus and clean as needed. -You will need to inspect the outside of the bus and take note of any sustained damage during the day's tours. |
Date: | 3/22/23 |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 4.3 |
Slide/Screen Title: | During this training you learned about: |
Images / videos: | Checklist TBT Logo Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | During this training you learned about: What needs to be executed before a tour starts. What needs to be executed during the tour. What needs to be executed after a tour is done. continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
During this training you learned about: What needs to be executed before a tour starts. What needs to be executed during the tour. What needs to be executed after a tour is done. |
Animation:
|
Date: | 3/22/23 |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 4.4 |
Slide/Screen Title: | Now it's time to apply what you learned: |
Images / videos: | Checklist TBT Logo Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] | Now it's time to apply what you learned: Next, you will take a 10 question quiz. You will be required to score an eighty percent or above. If successful, you will be able to print your certificate. continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
Now it's time to apply what you learned: Next, you will take a 10 question quiz. You will be required to score an eighty percent or above. If successful, you will be able to print your certificate. |
Animation:
|
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.1 |
Slide/Screen Title: | Question #1: Before a tour starts |
Images / videos: | --Image/footage of text message -Image/footage of checklist -Continue Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “submit button. |
On Screen Text [OST] | You will receive the list of the customers for a tour ONE hour until the tour begins, after that you will: (Select all that apply - Multiple select) Correct = (choose 2) *Thank them for booking a tour. *Let them know about the time of arrival. Send a text message to each paid customer with information. You will Introduce yourself Let them know about the pick up location. Not correct *Clean the outside of the bus *Drive to the first destination on the tour to meet them. Clean the inside of the bus Click Continue |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.2 |
Slide/Screen Title: | Question #2: Before - Let’s go meet the customers |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “submit” button. |
On Screen Text [OST] —--------------------------- | Question #2: Before - Let’s go meet the customers You will arrive ___ minutes prior to the start time of the tour and park. |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.3 |
Slide/Screen Title: | 5.3 - Quiz - Question #3: Time to prepare |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “submit” button. |
On Screen Text [OST] | (Multiple Select) Inspect the inside and outside of the bus Wash the bus thoroughly Prepare the tote bags Go purchase the items for the toe bag |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.4 |
Slide/Screen Title: | Quiz - Question #4: Absent Customers |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “submit” button. |
On Screen Text [OST] —------------- | True or False: Once it is time to start the tour you will begin to drive without the absent customers, you already contacted them prior to the tour, so there is no need for further action.
submit |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.5 |
Slide/Screen Title: | Question #5: Arriving to the first destination |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] —------------- | Once you arrive to one of the destinations you will: (select the correct order)
submit |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.6 |
Slide/Screen Title: | Question #6: Once the bus is parked |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] —------------- | Once you have parked the bus, you will: (select the correct answer)
submit |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.7 |
Slide/Screen Title: | Question #7 : The 30 minute check-in |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] —------------- | Question #7 : The 30 minute check-in Once there is 30 minutes left, you will: (Put in correct order) Let them know how much time left. Let them know you will return when 10 minutes are left. Set an alarm for yourself. |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.8 |
Slide/Screen Title: | Question #8: The last 10 minutes check-in |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] —------------- | Once there are 10 minutes left, (Put in correct order) Go prepare the bus Pull up the bus Park close to the front entrance doors Wait for all the customers dropbox interaction |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.9 |
Slide/Screen Title: | Question #9 : The customer drop off |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] —------------- | After you depart the last destination, you will: (Multiple Choice)
submit |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.10 |
Slide/Screen Title: | Question #10: The bus drop off |
Images / videos: | -Image background beer -submit Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Continue” button. |
On Screen Text [OST] —------------- | After dropping off the customers, you will: (Multiple Choice) A Fill up the gas tank and park the bus. B Park the bus and Wash the outside thoroughly. *C Park the bus, inspect inside/outside and clean as needed. submit |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.11 success - Quiz Results - Success You scored: ( their score) |
Slide/Screen Title: | Quiz Results - Success You scored: ( their score) |
Images / videos: | -Image background beer -Review Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Review Quiz” button. |
On Screen Text [OST] —------------- | Congratulations, you have passed the tour day procedures quiz! Review Quiz |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|
Date: | |
Project Name : | Texas Brewery Tours - Tour Day Procedures |
Slide #: | 5.11 Failure - Quiz Results - Failure You scored: (have their score) |
Slide/Screen Title: | Quiz Results - Success You scored: ( their score) |
Images / videos: | -Image background beer -Review Button |
Navigation Notes: | User can navigate to the next slide by clicking on the “Retry Quiz” button. |
On Screen Text [OST] —------------- | Unfortunately, you have not passed the tour day procedures quiz. Please reattempt the course. You must score an 80% or above prior to driving your first tour. Retry Quiz |
Date: | |
Project Name : | |
Slide #: | 5.12 |
Slide/Screen Title: | Print Certificate slide |
Images / videos: | Certificate |
Navigation Notes: | user will click on the certificate to print it. (JavaScript) user will only see this slide if they pass quiz 80% + |
On Screen Text [OST] | Click on certificate to print |
Graphics and Slide Text: |
|
Narration/Voice Over/Sound FX:
|
Animation:
|