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(e.g., how to associate the patient to sensor, determine the wear/monitoring period, define digital measures to be collected, schedule compliance alerts)

PRO TIP

Think ahead: Before you evaluate the technology, plan the ‘jobs to be done’ during the Operations phase.

The Playbook / Build the shared foundation / Measures

Measures

Operations

Technologies

Source: Playbook team analysis

1

1

1

Source: Playbook team analysis

Four stages of operational considerations when deploying remote monitoring

The Playbook / Build the shared foundation / Operations

Post Go-Live

Close Out

1

2

3

4

Procure digital measurement products

Prepare product-level ecosystem

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​

Go Live

‘Close out’ processes look different across research, care and public health, though exist across all contexts

• Monitor and serve the population
• Provide alerts, software updates, maintenance
• Tech support as needed

• Authenticate, configure, and provision the tech
• Integrate tech into broader platform
• Prepare User Acceptance testing (UAT)
• Train the staff

Acquire access to the needed technologies

Patients start using digital measurement products

2

2

As a reminder, before finalizing the selecting of technology, your team should have prepared a plan for what jobs you’ll need to do during deployment.

(e.g., how to associate the patient to sensor, determine the wear/monitoring period, define digital measures to be collected, schedule compliance alerts)

PRO TIP

Ask your team for the deployment plan

The Playbook / Build the shared foundation / Operations

Measures

Operations

Technologies

Source: Playbook team analysis

3

3

3