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Decision Support System

for IT consulting

Company

Profile: the company focuses on implementing method in large organizations

Clients: large banks, enterprises with dozens of IT professionals who find it difficult to synchronize operations etc

The company performs management and customer tracing using the funnel method

Problem

1. Management of projects and customers is done manually – no automatic solution
2. There is no database for preserving customers – no customers database
3. There is no trace over the status of potential projects – no projects database
4. There is no way to evaluate the chances for winning a project in order to make prioritization between projects

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Academic advisor: Dr. Pnina Soffer

Aviv Kamin avivkamin@gmail.com

Yotam Evron evron.yotam@gmail.com

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Prediction number:

X

Milestones - Funnel method

The System

Prediction of winning a project

We create “.arff” file with our logs. The WEKA gets the file as an input and uses the classifiers model (J48) to build a decision tree (as shown below) in order to predict the chance of winning a project.

WEKA is a data mining/machine

learning tool and open source

software.

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Development tools

Solution: Automatic project management

• Clients and Meetings database connected to email software (Outlook)
• Create automatic customer’s notifications – under implementation
• Automatic evaluation of chances of winning a project
• GUI to manage projects

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New project

Introductory meeting

Presenting solution

Bidding

Negotiate

ITIL

ITIL is a practice framework which describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Synchronization process

When the system loads, it synchronizes the user’s Outlook with the database. (meetings and contacts)

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