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10/31/22

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  • Adoption of Technology
  • Accommodation 5.0 Follow Up
  • QA Update
  • Team Updates
  • P4P Winners/Promotions

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Overall Teams QoQ Performance Announcements

Quarter over Quarter - Top Line Metrics

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Q2

Q3

Target

QoQ Comparison (+/-)

Meals Shipped

7,290,104

5,921,787

7,274,276 (Q2) & 6,052,576 (Q3) or Combined 13,326,852

-1,368,317 | ▼19%

Accommodations

$3,993,937.87

$3,300,079.92

-

-693,857.95 | ▼17%

Contact Volume

172,992

148,298

169,250 (Q2) | 141,258 (Q3) OR 3.5% over forecast | (GOAL = +/- 5%)

-24,694 | ▼14%

Contacts as a % of Paid Orders

16%

17%

-

▲1%

Speed of Response %

91%

88%

80%

▼2%

CX Overall CSAT

83%

79%

88%

▼4%

Agent CSAT

84%

80%

90%

▼4%

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