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Exploring Email

Digital Literacy:

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Digital Literacy

  • Building Basic Computer Skills
  • Discovering the Internet
  • Exploring Email
  • Managing Your Digital Footprint

“Digital Literacy is the ability to use information and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.”

-- American Library Association

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Purpose

The purpose of this class is to learn how to use and secure email accounts

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Agenda

Email Overview

Email & Password Security

2 Factor Authentication

Aliases and other Tips

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Email

Email is electronic mail

To send or receive email, you need an email account

      • Gmail
      • Outlook.com (Hotmail)
      • Protonmail
      • Work or school email

Along with text, email can have attachments:

      • Images
      • Documents
      • Audio files
      • Attachment sizes

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Email Addresses

myemail123@gmail.com

Email addresses are unique to each person or account

There are no spaces in an email address

Addresses must be typed in correctly or they will “bounce”. If this happens, the sender will get an error message in their inbox

Email passwords are VERY important

Create a secure password for your email account; write it down, and keep it safe

username

at

provider

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Email Definitions

      • Inbox - Where new messages are delivered
      • Address Line - Where the message is from or where it is going
      • Subject Line - Brief description of content
      • Sent Box - Keeps a copy of emails you have sent
      • CC and BCC (Carbon Copy and Blind Carbon Copy) - CC makes other addresses visible, BCC keeps other addresses invisible
      • Reply - Respond to an email. Attachments are usually removed.
      • Reply All - Respond to every email address that was CC’ed
      • Forward - Send a received email and attachments to another address

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Email Etiquette

Always ~

      • Be nice and be patient
      • Reply promptly
      • Use spell check
      • Include a subject line
      • Be concise
      • Avoid large attachments

Be Careful about ~

      • SHOUTING!!!
      • Replying when angry
      • Replying All
      • Forwarding Spam
      • Replying to Phishing Scams
      • Open strange or unsolicited email or attachments

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Email

Passwords

Be careful with your email passwords!

Resetting an email password can be very difficult if you don’t take precautions.

Before you get locked out, you can…

Link your cell phone number with your email account

Set up another email address (alias) to receive a link or 2FA code

Practice your password

Use it or lose it!

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Password Management

Write down your most important passwords and keep them safe!

Keep them with other important records

Remember to include info about your passwords in estate planning

  • Email
  • Bank
  • Taxes

  • Social Security and Retirement
  • Health Insurance or Medical Services
  • Shopping and online memberships

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Convenience vs. Security

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Two Factor Authentication - 2FA

2FA creates a one-time code that you will be asked to provide when signing in to your account

The code is generated when needed and is usually sent through email or text message, but there are apps and devices that work as well

The codes are only used once so you should not save it

Methods for code delivery

Most Secure

  • YubiKey
  • Authenticator Apps
  • SMS text
  • Email

Least Secure

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Authenticator Apps

Cell phone apps that create a code when needed

Protect your accounts

  • Microsoft Authenticator
  • Google Authenticator
  • Authy
  • LastPass Authenticator

These can help in resetting passwords

These don’t require a cellular signal or WiFi

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Aliases

Aliases are separate email addresses used for different purposes

You can have as many addresses as you can manage

You may have aliases for banking, medical, shopping, junk, gaming, job searching, family, social media, etc

To prevent getting locked out, use one alias as a master address to secure the others

Outlook and Proton Mail have alias functions built in

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Email

Safety Tips

Beware of phishing scams!

Phishing uses bait to entice people into responding in some way and giving away their personal information or money

  • Always click on the address to confirm the email address before you reply
  • Don’t reply to unsolicited emails
  • Don’t click on links from untrusted sources
  • Take time to unsubscribe from newsletters
  • Mark spam when necessary
  • Use the browser to confirm link addresses
  • Never purchase gift cards or send money via email or text message
  • Don’t share passwords or login information
  • If it sounds too good to be true, it probably is