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Welcome to the Teams!

The SICAS Center's journey to MS Teams

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Your Presenters

Bill Grau, Executive Director

Aimee Swan, Assistant Director for Application Services

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SICAS by the numbers

  • 40+ people
  • 5 different teams
  • 8 locations around the state
  • 57 campuses served

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Where were we?

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AIM

Collaborate

Skype For Business

Conference calls

Internal Chat

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Internal Meetings

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External Meetings

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Help Sessions

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Spending approximately $400-$500 per month on telecomm

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Our needs

  • All our internal instant messaging
  • Internal group and staff meetings
  • External group meetings
  • External help sessions
    • View someone’s desktop
    • Take over someone’s desktop

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Teams Terms

  • Team
  • Channel
  • Thread
  • Notifications
  • Announcement
  • Chat
  • External User
  • Guest User

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Our Challenges

Change Overload

    • Just implemented Service Now
    • Just implemented SharePoint 

Working with outside groups

    • Cannot create a team with multiple organizations (ITEC)
    • Licensing/software options for outside groups

Determining policies and procedures

    • Who, what, when and how

Using the system effectively

    • Setting notifications
    • Ignoring notifications
    • What should be an email vs teams
    • Reply vs new thread

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Change Overload

  • No one likes it
  • Just moved to Service Now
  • Just moved to SharePoint
  • Just transitions to Skype
  • People really liked AIM

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Outside Groups

  • We interface with other campuses and other AST organizations
    • ITEC and needed to maintain that ability with IM
    • Campuses for meetings and help
  • Implementing a system without being the overall administrators

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Policies

    • Team
    • Channel
    • Thread
    • Announcement

Who can create:

    • External Accounts
    • Guest Accounts
    • No Accounts for external people

When to use:

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Using Teams

Needed to train on setting notifications and sounds

Email vs Teams

Reply vs New Thread

Updating reoccurring meetings

User/constituent education

System limitations

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Considerations

  • How many Teams do you need?
  • Do you create teams dynamically based on group memberships?
  • Do you have naming conventions?
  • Do you have a template for Team creation?
  • Do you allow guest access for people outside your organization?
  • Do you set an expiration date for a Team?
  • Do you allow screen sharing/ take over?
  • Do you allow PowerPoint sharing?

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Considerations continued

  • Do you use Microsoft Whiteboard?
  • Do you use shared notes
  • Do you allow team owners to delete messages?
  • Can team members delete/edit messages?
  • Do you enable user presence?
  • Do you allow Teams to self-install apps, bot and/or connectors?
  • Do you use sensitivity labels?
  • Are your users using Exchange online or on premise?

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Summary

  • We are happy with the move:
    • Less email
    • Persistent content
    • Meeting interface directly with calendar
    • Integration with other O-365 apps
    • People can choose their own notifications (also a con ☺)
    • Multi-person chat

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Questions?

This Photo by Unknown Author is licensed under CC BY

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Contact Information

bill.grau@oneonta.edu

aimee.swan@oneonta.edu