Engage
Scope
Train
Plan
Improve
Spread/Sustain
Next Steps
Using PDSA cycles and measurement for improvement to test, adapt and build belief in change ideas.
Setting up a project for success by ensuring it has an aim, measures and a clear change idea. Ensuring that stakeholders have been considered and engaged with the project.
An initial discussion to introduce the improvement programme & QI methodology. A chance to identify opportunities for development into QI projects and discuss these with colleagues.
A conversation with as team to discuss a project idea and identify development opportunities to support its delivery. Next steps are agreed to turn the idea into a functional project.
Coaching & Facilitation
Communications
Stakeholder Map including experts i.e. BI/data analyst
Public health
Epidemiologists
PCN team
Clinicians
Local authority
Schools
Community services including clubs
Team training
Models and approaches
Share learning from other improvers & services
Story telling and reflections
Process Mapping
Emotional mapping
Benefits Realisation
Demand & Capacity
Ideas Generation
Experience based co-design
Thinking Hats
Sustainability Plan
After Action Review
Spread Plan
Posters
Publications
Showcasing (internal and external)
Project Plan/A3/GANNT
Risk Register
Communications Plan
Business Case
Issues Log
Highlight report
Project Closure
Overview of projects
Diagnostics (focus groups, fairs, surveys, observation, emotional mapping, Pareto charts, value stream mapping, ROI calculation)
SPC
Quant. Analysis
Qual. Analysis
Case studies
PM Tools
QI Tools
Measurement
Narrative
Managing resistance to change
Improvement Journey and overview of all aspects of improvement activities
Making connections and learning from others
Continuous improvement is embedded into business as usual. The project is closed, presented to stakeholders and lessons learned are shared
Training materials
Diffusion of successful interventions into new areas. Ensuring that improvements made are sustained and that new ways of working developed through PDSA cycles become the norm.
Practical teaching on QI tools for individuals or teams and the chance to begin developing a project plan/A3 in a training environment.
Output: making contact with the team & building relationships
Output: 1) scoping document and 2) aim and outcome measure
Output: increased knowledge and skills, draft QI tools.
Output: driver diagram, measures and stakeholder map
Output: improvements in practice supported by data
Output: sustainability plan, toolkit & adoption of ideas in new areas
Output: project write-up, publish & share learning
Identify and contact colleagues who have improvement expertise.
Engagement events with patients, carers, families
SPC and data overtime
SMART Aim
Define roles and responsibilities including:
SRO
Project lead
Terms of reference
Contracting of project
IG if applicable
Current state data analytics including Quant & Qual
Story boards
Root cause analysis
Fishbone diagram
Problem statement
Identifying waste:
TIMWOOD approach
PDSA template
Com-B model for motivation
Asset mapping & identifying existing resources