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Checking In Together: How Sonesta Welcomes Rescue Pets and Their People

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Rachael Ross

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Overview

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Sonesta Hotels believes pets deserve a warm welcome wherever they go — just like their human companions. As an official hotel partner of Best Friends Animal Society, Sonesta helps make travel easier for families with pets while promoting pet adoption nationwide.

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Goals

• Create pet-friendly travel experiences that align with Sonesta’s brand promise: “Stay Sonesta. Stay Happy”�
• Increase pet adoption awareness among travelers�
• Provide Best Friends with financial support and opportunities for community outreach

Partnership Highlights

Pets Stay Free:

Sonesta waives pet fees at participating hotels for Best Friends adopters and members, removing a barrier for pet parents who travel.

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Pet Travel Kits:

Guests receive complimentary pet welcome kits featuring treats, waste bags, and Best Friends’ adoption messaging — encouraging guests to consider rescuing their next pet.

Partnership Highlights

Financial Support:

Sonesta donates a portion of revenue from each pet-friendly booking to Best Friends, helping fund lifesaving work across the country.

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Pop-Up Adoption Events:

Select Sonesta properties host co-branded adoption events in partnership with local rescue groups and Best Friends network partners.

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Impact

• Increased public awareness of the joys and benefits of pet adoption among travelers�
• Helped hundreds of adoptable pets find homes through hotel-hosted adoption days�
• Created a strong, positive association between Sonesta and compassionate pet care, enhancing customer loyalty and online reviews�

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What’s Next?

Sonesta and Best Friends are exploring expanded perks for traveling pet parents — such as exclusive discounts for rescue alumni and curated pet travel guides for every property.

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Quote

“Partnering with Best Friends means our hotels don’t just accept pets — we celebrate them. Together, we’re making it easier for rescue pets and their families to see the world.”

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— Sonesta Marketing & Partnerships Team

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Impact Stories

When the Smith family planned their first road trip with Luna, their newly adopted husky mix, they worried: Would she be welcome?...

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Impact Stories

...At Sonesta Hotels, the answer was a warm, tail-wagging yes. Sonesta believes pets are part of the family — so they partnered with Best Friends to ensure that traveling with a rescue pet is stress-free and joyful.

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Impact Stories

Guests like the Smiths enjoy waived pet fees, free pet amenity kits, and a feeling of home, no matter how far they roam. Sonesta properties have even turned their lobbies into adoption pop-ups, helping local shelter pets find forever families during check-ins and check-outs.

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Key Takeaway

Sonesta’s partnership with Best Friends Animal Society blends compassion with convenience — transforming travel into an opportunity to support pet rescue while delivering exceptional experiences for guests and their four-legged family members.

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Thank

you