Reducing Invalid Planning Applications A service pattern for digital planning submissions
Show & Tell 9
9 October 2020
Funded by
Partners collaborating:
working with
Open Systems Lab
Project website: www.ripa.digital
Blog: medium.com/@digitalplanning
Twitter: @DigitalPlanTech
Facebook: Facebook.com/Digitalplantech
digitalplanning@lambeth.gov.uk / OSL (Open Systems Lab)
Show and Tell No. 9
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1. Show & tell: Partner’s sprint
Alignment Workshop
Lawful Development Certificate User Journey
Buckinghamshire Council: time recording
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Lawful Development Certificate Data
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| Lambeth | Northumberland | Wycombe | Southwark | Lewisham |
Lawful Development Certificate Proposed | 18% | 39% | 1% | 14% | 11% |
Lawful Development Certificate Existing | 29% | 66% | 26% | 60% | 44% |
Percentage of applications averaged over 4-years by type of LDC
(1 April 2017 and 31 August 2020)
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Gov.UK Pay
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CONSIDERATIONS
Gov.UK Pay
Validation Requirements
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Certificate of Lawfulness
Not subject to local validation requirements
Next sprint: Turn into a flow!
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Householder
* Further alignment work required
Possible rule: 1 or more dwellings in Cons Area / WHS, building with 100m2 or more floorspace; all LBC applications; all Major applications
Possible rule: Site is in Flood Zone 2 or 3, or more than 1 hectare in Flood Zone 1 (GIS).
Possible flags: ‘vulnerable uses’; ‘areas with elevated risk of flooding’ (Groundwater / Surface water / Critical Drainage?)
Possible rule: All applications? (What are the consequences of this?)
Sharing learning with partners
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See the video here
Benefits Case Related
Customer Survey
2. Show & tell: User research
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What we’ve up to this sprint
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Findings from the last usability testing session:��User group we spoke to:
1 Resident applicants who is familiar with the Planning Portal. 2 Agents who submit application for their clients.
Journey tested:
Prototype V.05 (Figma clickable prototype). End to end journey-’Landing’ page to ‘Application submitted’ page
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Overall comments:
All 3 participant were able to complete the journey on their own with no major issue except 1 participant were confused at the beginning and didn't immediately find the ‘Start Now’ button to begin using the service. After being prompted, she were able to start and navigate through the pages with no major difficulty.
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"If this means you only need to fill in the bits of the form you need to then this is quite helpful...This can feel as though you have to do lots of work but in practice it is less work"
- Participant 6
“Clear & simplistic; the text and size of text is good; clearly indicating where you are... It really does help to have the property and its constraints automatically loaded in."��-Participant 7
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Key findings:
1 Participant sees the page as something that tells a user how to submit a planning application. Participant didn't immediately find the ‘Start Now’ button and said she will click the Planning Portal link to start her submission.
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Key findings:
Participants finds this page a bit intimidating at first and would like to know if all of the sections are required. But after interacted with the sections, they think the overall experience is more guided & clearer. They also like how the progress is being indicated to them with the tag on the right side of each section. ��
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Key findings:
Participants were no longer confused of this section with the section above (as they were in previous prototype). They understood it is a separate boundary that we are asking them for. Though, some participants still find the “Draw the site boundary” uneasy to complete, they commented that they do not always clear on where is the access & area need to be condon off etc.��All participants likes the fact that they are now able to see what information the system has for the property already. And they think the constraints section is really useful.
1 commented he prefers to have the triage questions on a separate pages. Participants have no issues filling in the triage questions in one section.
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Key findings:
Overall, participants thinks the payment methods are pretty standard and thinks we've covered most payment methods. 2 participants comments we should include cheque as well.
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Other findings highlights:
Eg. material list: "Original building, do you mean what it was like when built or how it is now", “Similar / identical - may be use 'matching'? as similar to what? ��Eg.‘What happens next’: .. “with site visit - maybe need more info about how officer will assess, who else they will talk to other than members of public? or a link that shows some sort of flow chart with how it is going to be dealt with? Also some cases there will need to be a legal agreement.”
Other findings:
https://docs.google.com/spreadsheets/d/103VG7eG1FADJkNPfvHfCJV894Rn3ucmROcLcF0PFiVE/edit#gid=0��
Upcoming sprint �
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OSL
Database + API
Digital service
The content and rules-as-code logic of the service (at any given moment in time)
Database
A record of all applications made through the service
User interface
for direct end users
Service API
data to/from third party applications
Rate limits
Access permissions
Database API
data to/from back office systems, registers etc
3rd parties
Software by others
Back office planning system (BOPS)
Analytics queries
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Find out if you need planning permission
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Mapping Article 4s
Q&As
Thank you.
Project website: www.ripa.digital
PROJECT LOG LINK: https://www.ripa.digital/Project-log
Blog: medium.com/@digitalplanning
Twitter: @DigitalPlanTech
digitalplanning@lambeth.gov.uk / OSL (Open Systems Lab)
Open
Systems
Lab
3. Collaboration sessions
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WORKSHOP: AGREED VALIDATION TASKS
Alpha Categories:
https://docs.google.com/spreadsheets/d/1BZFmOCTJlnZebLcTjXyh7oz1s6Rw8-MYddrPHbymc84/edit#gid=0
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2. Workshop: FINAL SELECTION Q’S
Customer Survey - agree final selection
https://drive.google.com/drive/folders/1ykd9u-TnfLZ2epzU6XbkD2BaaE4XYOYi?ths=true
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3. Workshop
LDC USER JOURNEY PLAN UPDATE (Miro Board)
5. Any other business