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Exercise: 1

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Outcomes

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Group Discussion

Broadband: A wired internet connection into your home.

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Social tariff: A cheaper pricing package for people who are receiving certain benefits (for example Universal credit)

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Broadband social tariff: A cheaper pricing package for home internet for people who are receiving certain benefits.

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What are broadband social tariffs?

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Exercise: 2

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Problems

What is the difference between a broadband social tariff & paying for normal broadband?

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Broadband social tariffs are:

  • Only for households that are financially vulnerable (for example people receiving certain benefits)
  • Available for you to use once you sign up as long as you continue to quality for it and the tariff is available
  • Set in price while you have it, so the price will not change
  • Free to install
  • Usually free of cancellation fees

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What social tariffs are available?

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Ofcom’s table of social tariffs is the most up to date resource, however we cannot guarantee that all the tariffs listed will remain available.

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Some examples include (updated February 2022) :

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Product

Price

Speed

Eligibility

£15 a month

Around 36 Mbit/s

Various benefits (in and out of work)

£20 a month

36 Mbit/s

Universal Credit or Pension Credit

£15 a month

15 Mbit/s

Universal Credit

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What internet speed do I need?

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Internet speed

Household size

Best for

15 Mbit/s

small households of 1-2 people

  • Only want to browse the internet.
  • Have two devices online at the same time.
  • Can wait 30 minutes to download an HD movie.
  • Want to be able to stream online TV at TV quality.
  • Want to use social media applications without delay e.g. Instagram, Snapchat, TikTok etc.

36 Mbit/s

households of 2

  • Download, stream or video conference on two devices online at the same time.
  • Only want to wait 15 minutes to download an HD movie.

50-67 Mbit/s

households of 3-5

  • Run 3-5 smart devices at the same time.
  • Download, stream or video conference across multiple devices at the same time.
  • Play online games with multiple players.
  • Want to download large files quickly.

150+ Mbit/s

households of 5+

  • Consistently use internet service, e.g. a member of the household working at home all the time.
  • Video conference on 4-5 devices at the same time.
  • Stream and play videogames e.g. on Twitch on multiple devices.
  • Want to stream in higher resolutions such as 4K with little to no delay.

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What if I want mobile internet rather than home internet?

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If you prefer to use mobile data, there may be cheaper mobile packages that you can access. Some of these initiatives are below. More detailed information can be found on this table.

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Have questions?

Contact (insert digital champion/digital inclusion lead)

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