Newly Appointed Agents

Navigating Bamboo

Navigating Bamboo

• Access your Bamboo agent portal by clicking on this link: https://app.phpbamboo.com/agent/signin
• Input your PHP Code and Password into the designated fields located on the left side of your screen, as depicted above.

Dashboard

Dashboard provides a summary of your personal ranking and your non-MD Base ranking.

Non-MD Dashboard

Non-MD Dashboard offers a summary of your team's ranking.

Leaderboards

*Access limited to Field Associates.

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• Enables you to view the current leaders in the company across various categories.
• To compete at a company level, it's crucial to thoroughly analyze the leaderboard.

Performance

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• Monitor your current statistics to help you achieve your next promotion.

Queue

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• Messages from home office which require your attention
• New business requirements may appear here.

Contest

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• View any ongoing contests being held by the company.
• Check out the incentives available for the month.

Events

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• Register for our upcoming event.
• Access dates and hotel information here.

My Agency

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• Agents - View agents in the system
• Agents can be searched by their code, email, name, or phone number.

• New Recruit Status - Track the progress of your recruits in their enrollment

New Business

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• Carriers - Obtain appointments, access carrier websites, retrieve quotes, and submit electronic applications (eApps).

Carriers

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• Click on the carrier logo to display the drop-down menu

Commissions

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• Monitor commissions, review applications paid out per client, and keep track of chargebacks.

Policy Details

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• Personal Policies - Access details of personal applications submitted as either a writing or split agent.
• MD Base Policies - As a Marketing Director, you'll have access to details for all applications submitted within your baseshop.

Policy Details

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• You'll gain access to supplementary information.
• Client Name
• Client Address
• Client email
• Application
• You have the option to download a report containing your clients' information.
• This information will be utilized to fill out your production log.

Primary Info

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• Here, you have the opportunity to view a summary of your client's information.

Secondary Info

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• This displays the client's address, phone number, and email.

Docs

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• Click on the link to view your client's application.
• Include any missing documents, such as the illustration or cover letter, here.

Notes

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• You can find the reason for missing points here.

Licensing & Contracting

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• Find your NPN, state licenses, and appointment code.

Product Matrix

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• Here's a breakdown of the products offered by each carrier:
• Name
• Product
• Riders
• Additional Notes

Reports

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• Generate reports across various categories:
• Summary Report
• LeaderBoard +/-
• Did You Beat Your Prior 6 Months
• Recruits By Week
• # of Associates With A Recruit
• # of Associates per App

Tools

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• MD Locator - Locate offices
• Mentors Mode - Access your team members' dashboard
• Mobile App Access - Download the Bamboo app on your mobile device

Resources

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• Documents: Look for documents such as carrier compensation grids, PHP materials, system guides, FLS guides, Fast Start packets, etc.

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• Marketing Material Access and print PHP marketing materials.

PHP Store

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• Clicking on this tab will open a new window to the PHP Store where you can order marketing material, PHP gear, accessories, etc.

Training

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• Clicking on this tab will open a new window for training videos.

FLS

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• Clicking on the tab will redirect you to a new window for the Financial Life Strategy tool.

Calculating Points

Points are calculated based on commissionable premiums. As carriers release commissions based on the annual target premium, you will use these figures for point calculation.

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1. Calculate points on AIG QOL Flex Term (20 - 30yr)*
• Monthly Target Premium x 12 x 100% = Commissionable premium
1. $100 x 12 x 100% = 1,200 points
• Split scenario
• 1200 x 50% = 600 points
• 600 x 50% (hypothetical FA contract) = $300
2. Calculate Points on NLG Flexlife IUL
• Monthly Target Premium x 12 x 100% = Commissionable premium
• $200 x 12 x 100% = 2,400 points
• Split scenario
• 2400 x 50% = 1200 points
• 1,200 x 50% (hypothetical FA contract) = $600
3. Calculate Annuity Points SILAC Denali 10 (Age 0 - 75)*
• Transferred Amount x Compensation Percentage = Commissionable Premium
• 120,000 x 6.75% = 8,100
• Split scenario
• 8100 x 50% = 4050 Commissionable premium
• 4050 x 50% (hypothetical FA contract) = $2025

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*The percentage is determined by the commission grid and may change if the term or age is altered.

POP QUIZ

Calculate the target premium for the Corebridge QOL Flex Term 20-year policy for a 35-year-old female with a $2,000,000 face amount and a $98.98 monthly premium. Round up to the nearest whole number.

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1. $1,187.76
2. $1,171.40
3. $2,000.00
4. $1,188.00

Who to ask for help?

Are your points incorrect? Did you receive fewer points than anticipated or even none at all? Here are some valuable contacts to assist you:

Reach out to PHP Agency's New Business department—they'll be your best ally in resolving any discrepancies.

Newbusiness@phpagency.com

bdriver@phpagency.com

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PHP Call Center

725-237-1480

HOME OFFICE DIRECTORY

Carrier Product & Underwriting

Underwriting Quote

If your client is in good health with no previous health issues, assess their rate based on their height and weight.

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Refer to the underwriting guidelines for each carrier's height and weight table.

• National Life Group has a perm (pg.22) & term product (pg.23) chart.

Underwriting guidelines per carrier

POP QUIZ

What would be the rate class for a 29-year-old female with a height of 5'4" and weight of 168 pounds for both permanent and term products?

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1. Preferred Non-Tobacco

& Select Non- Tobacco

1. Standard-Tobacco

& Standard-Tobacco

1. Elite Non-Tobacco

& Preferred Non-Tobacco

1. Select Non-Tobacco

& Standard-Tobacco

Underwriting Quote

Is your client dealing with any prior health risks? Occasionally, we may need to reach out to the carrier before providing a quote to determine the appropriate rate class. Here's the information we'll need:

• Date of birth
• Gender
• Height & weight
• Health concerns
• Date of diagnosing
• Date of most recent exam and results
• Medication previously/currently taking
• History of cancer or heart disease in the client’s siblings or parents

Auto Declines

(Uninsurable)

Each carrier maintains a list of auto-declines. Please refer to each carrier's underwriting guidelines for their specific list of problematic risks. However, here are a few common ones shared by most carriers:

• Suspended Drivers License
• Suicidal attempts within the last year
• Alzheimer’s Disease
• Cancer treatment
• Current
• Within 2-years

*National Life Group uninsurable risk

Quick ways to look up any specific health concerns Command-F for Mac or

Ctrl-F in PC

How to quote terms using ipipeline

*Compatible with Google Chrome

Carriers

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Select "e-App (ipipeline-quote)" to proceed to Ipipeline.

Term

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• Fill in all the yellow fields with your client's information.
• You have the option to input multiple death benefit amounts.

Health Class

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• Refer to the height and weight chart for the client to help determine their health class.

Results

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• Choose the monthly premium option, as the default setting is annual.

QOL FlexTerm

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• Become familiar with the products as some offer living benefits while others do not. Remember that the highest price does not always equate to the best value.
• Utilize the product matrix available on Bamboo for comparison.

How to quick quote IUL using ipipeline

Accumulation

*Compatible with Google Chrome

Carriers

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• Select "e-App (ipipeline-quote)" to proceed to Ipipeline.

IUL Accumulation

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*Designed for accumulation purposes.

Client Information

• Fill in all the yellow fields with your client's information.

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Results

• Choose action to access dropdown options.

Select “Run Illustration” pop up menu will appear.

Select monthly premium.

Select run illustration.

You're all set to review with your client. You can proceed directly to the application from this point!

How to quick quote IUL using ipipeline

Protection

*Compatible with Google Chrome

Carriers

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• Select "e-App (ipipeline-quote)" to proceed to Ipipeline.

IUL Protection

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• Designed to ensure a guaranteed death benefit

Client Information

• Fill in all the yellow fields with your client's information.

Results

• Choose "Action" to access a drop down menu with various options.

Select “Run Illustration” pop up menu will appear.

Select monthly premium.

Select run illustration.

You're all set to review with your client. You can proceed directly to the application from this point!

Submitting an Application

The correct way to submit an application.

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• NLG
• AIG Corebridge
• Foresters
• North American
• Mutual of Omaha
• SILAC
• F&G

Avoid using the carrier's website for this process; IT’S INCORRECT!

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• Your promotion won't progress with this!
• No points will be awarded until the policy is effectively placed.

*You'll still receive payment following the client's initial draft.

Exception

American National (ANICO) currently doesn't use ipipeline for application submissions; you'll need to submit the application DIRECTLY to the carrier.

Examples

Drafting your initial application can be daunting. Here are some sample applications for you to reference as you proceed. At the conclusion of the application, remember to include the following attachments:

• Illustrations* required to receive points
• Drivers License
• Visas

You can attach additional information:

• Cover letter

Application Examples

Inaccurate information prolongs your check!

When you fill out the application accurately and provide all the necessary information, your client's approval and draft determine your commissions. Inaccuracies or missing details can lead to additional requirements, delaying the approval process and your payout.

• Confirm personal information
• Name
• Drivers License number
• DOB
• Address
• Confirm Bank information
• Confirm medical history
• Ensure thoroughness when inquiring about medical history.

Policy issue process

Submission to Inforce

You've submitted your first application! Now, let's guide the policy through issuance. Throughout this process, stay connected with your clients and provide them with regular updates.

• Submit the policy to the carrier.
• The carrier will receive the policy and it will be pending while undergoing underwriting.
• Potential exams may be required for fully underwritten products, including telephone calls for medical questions, paramedical exams, and Attending Physician Statements (APS).
• Potential outcomes include being approved better than applied, approved as applied, modified approved, or denied.
• Once approved, the policy is issued.
• The client pays for the first draft on their chosen draft date.
• The client receives a copy of their policy via email or mail.
• Confirm with the carrier that the first payment has been received.
• Obtain the policy delivery receipt (PDR) signed by the client.
• Policy issued, and agent is paid!

The following slides will provide examples of client updates.

Submission to pending

"Hello [Client's Name],

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I hope you're having a great day. This is [Your Name]. I wanted to provide you with an update on your life insurance application. It has been successfully submitted to the carrier and has been assigned to a case manager who will begin the underwriting process. Rest assured, I will keep you informed of any requirements or changes in status promptly.

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Also, I want to make sure you have my contact number saved. Please feel free to reach out if you have any questions whatsoever. Have a wonderful day!

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Best regards,

[Your Name]"

Pending

Sometimes, the carrier may request additional information such as a Bank Verification Form, Military Personnel Questionnaire, or Criminal History Questionnaire. Before contacting your client:

1. Preview the form to understand the required information.
2. Gather any necessary details from the client during the call.
3. Complete the form on behalf of your client based on the provided information.
4. If a signature is required, send the form via DocuSign for their convenience."

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"Hello [Client's Name],

I hope you're having a great day! This is [Your Name]. I'm reaching out to provide you with an update on your application. Currently, it's pending [mention the status, e.g., 'further processing']. To proceed, we need to complete [specify the form needed, e.g., 'the Bank Verification Form'].

Could you please provide me with [mention the specific information needed from the client, e.g., 'details of your banking information']? Once we have this information, the underwriter can proceed with your case. Additionally, I'll require your signature on this form.

You'll receive an email shortly with a request to sign the document via DocuSign. Is [Client's Email Address] the correct email to send this to?

Perfect! I'll send it over now. Feel free to reach out if you have any questions. Thank you for your cooperation.

Best regards,

[Your Name]"

Pending to approved

"Hello [Client's Name],

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I hope you're having a wonderful day! This is [Your Name]. I'm thrilled to inform you that your application has been approved! Your policy will be drafted within the next 2 days.

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Your monthly premium will be $______. Starting from next month, you'll be drafted on your chosen draft date, which is ________.

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Congratulations once again, and thank you for placing your trust in us.

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Best regards,

[Your Name]"

Modified approved

Before making this call, run an illustration with the modified rating to discuss the client’s options. The modified rating may impact their premium or cash value. With term products, anticipate a rise in their monthly premium, while with permanent products, the cash value may decrease.

During the call, present the following options to the client:

• Accept the offer as is.
• Lower the face amount to reduce the monthly premium.
• For term products, adjust the coverage length from 30 years to 20 years.
• Disagree with the underwriter’s decision by providing documentation of any incorrect information.

Modified approved

Decreased face amount

Agent:

“Hello ___________,

I hope you’re having a great day. It’s ___________. I want to update you on your application. The carrier provided approval at a ___________ rating due to ___________. Is this information accurate?“

Client:

“Oh, yes. That's correct; I didn’t anticipate it being an issue with the application.”

Agent:

“Yes, the carrier reviews all your medical history, even if it wasn’t disclosed in the application. Due to this new rating, your monthly premium will increase to $_________. The initial draft will occur after you accept this offer. Are you comfortable with this change?”

Client:

“No, I budgeted enough for what the original plan would have been.”

Agent:

“I understand. We can adjust the coverage amount to better suit your budget. Since I have you on the line, let's run an illustration to explore the options that align with your financial goals.”

Modified approved

Decreased face amount

Agent:

“Hello ___________,

I hope you’re having a great day. It’s ___________. I want to update you on your application. The carrier provided approval at a ___________ rating due to ___________. Is this information accurate?“

Client:

“No, it isn’t. I’ve never been diagnosed with anything; my last physical results came back normal.”

Agent:

“Okay, thank you for informing me. When did you have your physical? Would you be able to provide me with a copy of your latest results? I’ll update the carrier and submit the documentation once I receive it. You can either mail or email me the forms, whichever is more convenient for you.”

Client:

“Yes, Thank you. I will get those over to you.”

Agent:

“Thank you, ___________. My email address is ___________; you can also send a text with a photo if that's easier. I’ll handle this with the carrier and keep you updated on the progress.”

Approved to issued

"Hello ___________,

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I hope you’re having a great day. It’s ___________. I wanted to provide you with an update on your policy. Your draft has been received, and we are in the process of obtaining a copy of your policy. Once we have reviewed it, you will need to sign the policy receipt to confirm receipt. This will be done electronically. I will reach out to you again once we have received the copy.

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Thank you."

Issued to inforce

Electronic copy

"Hello ___________,

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I hope you’re having a great day. It’s ___________. I have received a copy of your policy, and you will soon receive an email containing the policy receipt for your signature. The email will be sent from National Life Group. I'd like to assist you in signing it. Have you received the email yet? The password to access the document is the last four digits of your SSN, followed by your birthdate in the format MMDDYYYY. For example, if your last four SSN digits are 1234 and your birthdate is June 7, 1989, the password would be 123406071989. Once you’re in, please proceed with signing the document. Great, you're all set. You now have access to your policy electronically.

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Thank you, and I hope you have an amazing day. Feel free to reach out if you have any questions."

Issued to inforce

Mailing out the policy

"Hello ___________,

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I hope you’re having a great day. It’s ___________. I wanted to inform you that I have a copy of your policy, and you can expect to receive a physical copy by the end of the week. Along with the policy, there is a form that requires your signature. It will be located at the very top of the package, titled the policy receipt and illustration form. Once you've signed them, you can either take a photo and send it to me or return it using the provided return envelope.

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Thank you, and I hope you have an amazing day. Feel free to contact me if you have any questions."

Declined

Before contacting the client, determine the reason for the decline. Understand the specific cause of the decline, and based on the circumstances, you can:

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• Explore options with other carriers.
• Consider reapplying at a later date.
• Explore alternative products such as whole life insurance, final expense policies, or annuities.

Insurance company declined the client

If the carrier declines the client, it's crucial to ascertain the reason behind the decision. It's essential to verify this information with the client to ensure accuracy.

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“Hello ___________,

I hope you're doing well today. This is ___________, reaching out with an update on your application. Unfortunately, the carrier has declined your application due to ___________. Can you confirm if this information is accurate on your end? Since this carrier cannot proceed with your application, we've explored other options and found another carrier willing to consider your application. Let's proceed with them instead.”

Decliend

Disagrees with the underwriter

Agent:

“Hello ___________,

I hope you’re having a great day. It’s ___________. I want to update you on your application. The carrier denied your application due to ___________. Is this information accurate?“

Client:

“No, it isn’t. I’ve never been diagnosed with anything; my last physical results came back normal.”

Agent:

“Okay, thank you for updating me. When was your physical? Would you be able to give me a copy of your last results? I’ll update the carrier and provide the documentation once I receive it. You can mail or email me the forms, whichever works best for you.”

Client:

“Yes, Thank you. I will get those over to you.”

Agent:

“Thank you, ___________. My email is ___________; a text with the photo works as well. I’ll resolve this with the carrier and update you with the status.”

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Who to ask for help?

Do you have any inquiries about your pending policies with the carrier? Don't hesitate to reach out; they're here to assist you!

• You can expect updates on pending policies.
• You can inquire about the status of your policies from your case manager.
• You can find out about any outstanding requirements.
• They can email you the necessary forms.

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CARRIER DIRECTORY

Commissions!

Pay cycle

Chargebacks

Chargebacks happen when the carrier doesn't receive payment from your client. Some primary reasons include:

1. Insufficient funds: Remind your client of their draft date and ensure funds are available in their account for 5 business days.
2. Incorrect bank information: Confirm your client's bank details during the application process.
3. Pending policy receipt: Submit the policy receipt promptly upon receipt.

PHP Unity

Home

Welcome to the Unity website!

PHPUNITY.COM

Resources

Explore the production linktree for valuable resources and information to support your success in the business.

Presentation

Download presentations and watch training videos to learn how to

Training

Additional Unity trainings

Systems & Tracking

• Submit your guest here
• Need a match-up? Submit your request here.
• Unity schedule
• Hit a new high? Do your pin submittals

Partners

Locate carriers and their websites.

Announcements

Locate Unity contest and incentives

Testimonies

Agent success stories and testimonies

Big Event

Book hotels, tickets, or flights for the upcoming event.

1. Who is your initial client?
2. Who have we met that we can reconnect with?
3. Anyone who requested follow-up upon your licensure?
4. Anyone within your team in need of a policy?

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