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Making the most of our tools

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Safeguarding and Learning & ICT joint project

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What do we want to achieve?

For Safeguarding & Learning Service:

How can we use new tools to �make it easier to do our jobs?

For ICT:

What tools do we need to provide so that computers make work easier not harder?

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What have we done?

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We ran workshops with every team across the service to understand:

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  • Different roles and experience within the team
  • What tools (in particular IT equipment and software) are regularly used and how confident people feel using them
  • What activities people do in their roles - how complex those activities are, how long they take and any pain points.

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What have we done?

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We ran 9 in-depth interviews with colleagues:

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  • across the service with different job roles
  • from other council teams who work with service
  • from partner agencies who work with the service

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What we found out

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Teams feel flexible working (especially working from home) is difficult due to the calibre of IT equipment they currently have

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Teams have to navigate multiple systems which do not talk to one another to do their jobs

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Teams spend a long time logging, checking and recording what they do and aren’t sure it’s always beneficial

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Teams feel it can take a long time to get things ‘signed off’

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  • Posting letters
  • Printing
  • Taking minutes

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Teams within the service care a lot about what they do

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  1. Hardware
  2. Systems
  3. Processes
  4. Printing

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5. Meetings

6. Data

7. The Team

We identified 7 key areas ...

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spend less time taking, preparing and sharing minutes? (11 votes)

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make it easier to use multiple systems that do not talk to each other? (10)

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speed up the process for getting things done? (10)

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print less (or if we have to print, do it more efficiently)? (9)

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Most popular ‘How Might We’ questions…..